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Arlington Heights Buick GMC - Service Center

Arlington Heights, IL

4.8
975 Reviews

975 Reviews of Arlington Heights Buick GMC - Service Center

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December 20, 2023

Went in for my 2nd oil change since I bought the car, also at the same dealership. Had Chris as my service advisor, again, so I know it'll be a good experience. While checking in, he patiently answered a More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Arlington Heights Buick GMC responded

Ken, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Arlington Heights Buick GMC Team

December 19, 2023

This service department is the best. Dean and Mike really take care of their customers. I highly recommend them. More

by Jimdcn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Fay
Dec 20, 2023 -

Arlington Heights Buick GMC responded

Thank you for this amazing review and shout-outs for both Dean and Mike! We really appreciate your business, Jim. Sincerely, The Arlington Heights Buick GMC Team

December 19, 2023

Had my oil changed on my truck. It was completed timely and service was superb! I would definitely take my vehicle back for service in the future. More

by karrie1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Fay
Dec 20, 2023 -

Arlington Heights Buick GMC responded

Thank you for the kind words, Karrie. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Arlington Heights Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Arlington Heights Buick GMC Team

December 16, 2023

Just got an oil change and tire rotation, service was outstanding we went and had breakfast and it was done. More

by Docwing621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Fay
Dec 18, 2023 -

Arlington Heights Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Buick GMC Team

December 14, 2023

I have been buying cars from this dealership for many years. The service and salespeople are excellent. More

by AJof5
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Petersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Arlington Heights Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Arlington Heights Buick GMC Team

December 12, 2023

great service as always. I highly recommend this service department as well as the dealership. More

by Candy775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Fay
Dec 13, 2023 -

Arlington Heights Buick GMC responded

Candy, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Arlington Heights Buick GMC Team

December 12, 2023

Brian was great as always. And I believe that this was the quickest timetable I’ve ever had. Thank you. More

by Fantastcsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Dec 13, 2023 -

Arlington Heights Buick GMC responded

It’s great to know that Brian provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Buick GMC Team

December 12, 2023

I’ve always serviced my vehicle here and have always been satisfied with the work and communication More

by JoseD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keas
Dec 13, 2023 -

Arlington Heights Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Jose. Sincerely, The Arlington Heights Buick GMC Team

December 07, 2023

I’ve used your dealership three times, once to purchase a used vehicle, and now twice for service, and seem to have found a new local dealership for my GM vehicles. More

by Bubba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Poteracki, Dean Fay
Dec 07, 2023 -

Arlington Heights Buick GMC responded

Bubba, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Arlington Heights Buick GMC Team

December 05, 2023

The service department was very accommodating of my need to have an appointment to replace a dead battery. The time required to install the battery was less than quoted. More

by kenslip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keas
Dec 06, 2023 -

Arlington Heights Buick GMC responded

Hi Ken, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Arlington Heights Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Arlington Heights Buick GMC Team

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