Arlington Heights Buick GMC - Service Center

Excellent My experience at the Buick Sullivan in Arlington Heights Service was great because Dave was so nice and made me worry a lot less about my car. I boug My experience at the Buick Sullivan in Arlington Heights Service was great because Dave was so nice and made me worry a lot less about my car. I bought a 2012 Buick Verano almost 4 years ago which I absolutely love and the check engine light came on, so I called the Service Department, I explained I had to work and if I could drop it off after work and leave the car with them and omg no problem they gave me a loaner and the next day Dave called to say the car was ready and he said it was ok to pick it up after I got off work (so stress free I worried about nothing) when I got there Dave explained the minor problem, that it was fixed and to call if I ever needed anything. I'm sure knowing that you have nice people who care that you worry about what could be wrong with your car who also care and want you to feel like your car is in good hands is a great feeling at the end!! Thank you Dave for making the process easy and stress free!! Giovanna More

WARRANTY SERVICE VISIT EXCELLENT SERVICE BY ADVISOR DAVE HETZEL WHO ALWAYS GOES THE EXTRA MILE FOR THE CUSTOMER AND ENSURES THE REPAIR IS DONE RIGHT THE FIRST TIME. EXCELLENT SERVICE BY ADVISOR DAVE HETZEL WHO ALWAYS GOES THE EXTRA MILE FOR THE CUSTOMER AND ENSURES THE REPAIR IS DONE RIGHT THE FIRST TIME. More

Replaced Tow Hitch Cover I recently bought a new Enclave here and brought car in for first free oil change. I noticed the fascia cover over the tow hitch was missing and deale I recently bought a new Enclave here and brought car in for first free oil change. I noticed the fascia cover over the tow hitch was missing and dealer sales manager got me a free replacement while service guys got my car done quick without an appointment and brought it out all polished up. Fantastic experience all around to go with the best deal I could find on my car trade in and purchase. More

Another pleasurable experience with Sullivan Buick GMC Last week I brought my 2006 Pontiac Grand Prix GXP into Sullivan Buick GMC for service work. Like always, I was welcomed with a warm and helpful smile Last week I brought my 2006 Pontiac Grand Prix GXP into Sullivan Buick GMC for service work. Like always, I was welcomed with a warm and helpful smile by my service rep Dave Hetzel. He listened to me explain everything that I believed needed attention and provided a loaner Buick LaCrosse until the issues were diagnosed and fixed. While my vehicle was in the shop, Dave was in contact with me explaining in detail exactly what needed to be serviced on my car. He was knowledgeable,honest and caring. After completion,he test drove my car and made sure everything was done correctly.Dave is a class act and someone that goes the extra mile to provide outstanding customer service. Thank You, Dave and Sullivan Buick GMC! I really appreciate everything! More

Kudos to Sullivan Buick A very professional dealership who actually cares about their customers. Excellent customer service in an extremely warm and welcoming atmosphere. I u A very professional dealership who actually cares about their customers. Excellent customer service in an extremely warm and welcoming atmosphere. I usually deal with Dave Hetzel in service and I cannot say enough about Dave's professionalism and patience in explaining everything and keeping the customer abreast of the work progress. Service manager, Mike Baker, does an excellent job overseeing this department and is always available to assist. Both Mike and Dave are wonderful assets to the Sullivan Buick Team. I refer friends and family to this dealership! Try them and see for yourself.........you won't be disappointed. Glenview Enclave owner clb More

Dave Hetzel is Excellent! I've been servicing my cars at Sullivan, Arlington Heights for over 15 years. I have also purchased two vehicals and traded in one , and sold one. I f I've been servicing my cars at Sullivan, Arlington Heights for over 15 years. I have also purchased two vehicals and traded in one , and sold one. I feel that they were very fair on the purchases and sales. Regarding servicing, I prefer Sullivan, even though others may cost a little less. I usually call or ask for Dave Hetzel. He is always very patient in answering my many questions, and thorough in explaining what needs to be done, and also what doesn't need to be done! I trust him. He is also pleasant and willing to take extra steps to help. I also deal with Rose once in awhile, and she has the same qualities as Dave. No knock on anyone else... I just don't know them as well, but all the service people seem very competent and accommodating. Back to Dave Hetzel... I think that you have a high quality employee there. Please do what you can to keep him there! Thank you. Mike McNichols. More

Great Service! Rose, in your service department is amazing. She and the service department really exceeded my expectations today. Not only did they give me a quick Rose, in your service department is amazing. She and the service department really exceeded my expectations today. Not only did they give me a quick oil change, Rose determined that I hadn't used a gift certificate and applied it to my bill. What a pleasant surprise. Thanks! More

Awesome GMC Terrain Victor was awesome! Very friendly and polite, He answered all my questions and concerns, I would definitely recommend this dealership and salesman. Aw Victor was awesome! Very friendly and polite, He answered all my questions and concerns, I would definitely recommend this dealership and salesman. Awesome experienc and verry happy with my new terrain. More

Service Dept. Beyond Compare I bought my 2008 LaCrosse at sullivan in Arlington Heights, back in Sept, 2008 simply because it had the exact model with options that I wanted. Livi I bought my 2008 LaCrosse at sullivan in Arlington Heights, back in Sept, 2008 simply because it had the exact model with options that I wanted. Living in the southside of Chicago, I was leary of the distance. But, due to the fantastic service department, I have made the trek back for every service need ever since. And yes, I WOULD DO IT AGAIN. More

personalized customer service My experience with Sullivan Buick has been primarily with the car repair service department. David Hetzel, the service advisor, is the personificatio My experience with Sullivan Buick has been primarily with the car repair service department. David Hetzel, the service advisor, is the personification of personalized service, a rare commodity in the car repair business. I always have confidence that the job will be done right when he is in charge of the work. Sullivan's mechanics have always done a good job for me, even on difficult to diagnose problems. I have been a customer of Sullivan for more than thirty years. More