Aristocrat Motors

I took my Mercedes C43 AM on 14 Oct 21 and picked it up the afternoon of 15 Oct. Emily was my service advisor and she was very professional and knowledgeable. She completed all the paper work very quickly the afternoon of 15 Oct. Emily was my service advisor and she was very professional and knowledgeable. She completed all the paper work very quickly and I was on my way in a very clean C model loner. There was quite a lot of work to be done and a recall looked at but Emily kept me informed . I picked up my car the next day , signed the papers and was on my way. Great service as always and an excellent job by my advisor.Thanks to all. More

Good afternoon. Mr. Battaglia. I would like to take some time out of my day to compliment your service department team. I hope that you have the time to read my comments and appreciate what they have done time out of my day to compliment your service department team. I hope that you have the time to read my comments and appreciate what they have done for me over the last few months. I would like to begin by saying that my car is not fixed. I think that is important to understand from the outset. It is easy to compliment people when everything turns out well, but I think that this may hold a little more weight since it is coming from a customer that ultimately wound up not getting the issue resolved. (Don’t worry. This isn't one of those back door insults. Your team really did do an outstanding job.) I drive a 2006 Jaguar XK8. The car was a gift from my wife, in a roundabout way. I was previously in the military and after my third deployment, I needed a new car. My wife told me to get a Jaguar because I have always loved Jaguars since I was a little kid. I told her that it wasn't practical and that it did not make financial sense. She reminded me that life is short and that I had already been shot at and blown up and that it was likely going to happen again in my military career, so I needed to appreciate the good things in life today because there was no way to know what might happen tomorrow. I conceded to her wisdom and bought the car. It has had occasional issues. Several times people have told me to sell it and buy something more practical or reliable. I always tell them what my wife told me when we first bought the car. I don't plan on ever getting rid of this car, if it is within my power to keep it running. I was stationed at Fort Leavenworth a few years ago, and while in the Kansas City area on active duty, and then after my retirement, I have taken it in to your team to fix what they can and keep it running. They have done a stellar job and the car has never been off the road for more than a few days at a time. Until a couple of months ago. For some reason, the vehicle began to intermittently not start when the key was turned. It might start up a dozen times in a row, and then it would simply choose not to. Usually if it was left alone for a few hours or overnight, it would start back up when you tried it again. Obviously, the first thought was the battery. We replaced that, but it did not resolve the issue. The next step was the starter. That was also replaced, but with similar lack of resolution. One of the biggest issues was the intermittent nature of the problem. I would bring it in to your service team and it might decide to start five, ten, twenty times in a row, so they were unable to get a consistent fault code reading on it. The other issue was that I purchased the car used and it only had one key with it at the time. Some codes apparently can only be read with two keys. Your team was incredibly patient. It was frustrating for me as a customer that my car might start one day, but then might choose to not start after a quick five minute trip to the store. I can only imagine that it was equally frustrating for them. The inconsistency of it was maddening. At no time though did they ever just give up. I suspect that, had I been in their shoes, I might have been tempted to simply tell the customer to stop bringing the car in. They did not. They kept at it. Finally, after getting the second key and spending more time and energy than is probably warranted on a fifteen year old car, they were able to get the fault codes they needed. The bad news was that it is not something that your team is able to fix, but the good news was that they were finally able to identify what the problem was. A diagnosis, even a bad one, beats uncertainty and not knowing. That is not all, though. This was more than just persistence on their part. Allow me to segue into a somewhat embarrassing revelation. At one point, my car was in your shop for over a month. I had not planned to bring it in that day when I first dropped it off, but it did that thing where it wouldn't start, so when I was finally able to get it started, I didn't waste time driving it home and scheduling an appointment. I drove it directly to your service center. I did not want to risk having it not start again and having to have it towed in. Because I had not planned on bringing it in that day, I did not clean my car out or think about what I was leaving in the car. I was frustrated and distracted. Which is why I accidentally left my lunch box in the car. After several deployments to Iraq and Afghanistan, I have developed quite a taste for curry. That in itself can be a bit aromatic. Leave it in a car on a hot day and it can be debilitating. Leave it in a lunch box in the back seat of your car for a month and you have a chemical/biological weapon that probably violates several international humanitarian treaties. When I finally came back to pick up my car, a month later, I sat down in my car and was overwhelmed with one of the worst smells I have ever smelled in my life. I have been in combat. I have smelled things that were dead. For a long time. I have smelled things that were worse than death. This smell…. It left all the other smells in the dust. I cannot emphasize enough how bad this smell was. Imagine that death was lactose intolerant and drank a gallon of spoiled milk and then vomited. If you can imagine milk vomit of death, then you might begin to understand how truly horrid this was. I apologize for the graphic description, but it is necessary to appreciate how absolutely wretched it was in order to understand why your service team needs a purple heart. Or perhaps a purple nose. Not only were they dealing with an incredibly frustrating automotive issue, but they were doing it under circumstances that were something out of Dante. What is truly heroic though, and what makes their actions so noteworthy, is that they never said a word about it to me or made an issue out of it. They would have been perfectly within their rights to call me up and ask me to get it out of their service bay. Or perhaps call the police to investigate whether there was a dead body in my trunk. Or simply to set fire to it and run away. They did not. They were professional the entire time. I am sure they said things amongst themselves, but to the customer, they were the epitome of service. So thank you for that, and my thanks to them. The problem was not resolved, through no fault of theirs, but your team is still worthy of praise and acknowledgment. Sometimes things don't work out. That does not mean you shouldn't recognize the people who worked so hard, and suffered so much. Please let them know that their efforts were noticed and were not in vain. With sincere thanks and gratitude, Thad More

Outstanding service in every respect -- they do excellent work with the car while keeping the customer informed and comfortable. work with the car while keeping the customer informed and comfortable. More

Everything was spectacular with my service.. Emily is a doll. All the people are wonderful. Need to buy more cars from them. doll. All the people are wonderful. Need to buy more cars from them. More

We had our Maserati serviced for the first time. Derek was professional, honest and communicated well with me on when the car would be done and cost. was professional, honest and communicated well with me on when the car would be done and cost. More

Excellent service as usual. My car was picked up and returned right on schedule. I have done this type of pickup service for years without any problem. returned right on schedule. I have done this type of pickup service for years without any problem. More

Aristocrat has always been very professional and accommodating and listens to your concerns and issues.... accommodating and listens to your concerns and issues.... More

Wonderful to work with. Went in for yearly service and back out the next day back out the next day More

Excellent Service!I'm very satisfied on the work done, I Excellent Service! I'm very satisfied on the work done, I highly recommend to anybody. Excellent Service! I'm very satisfied on the work done, I highly recommend to anybody. More

I had a flat tire and it was almost closing time and Don took the time to make sure that the service guy could either fix my tire or put a new one on. took the time to make sure that the service guy could either fix my tire or put a new one on. More