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Archie Cochrane Ford

Billings, MT

4.7
375 Reviews

2133 King Ave. W

Billings, MT

59102

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Showing 375 reviews

January 30, 2024

Kent was great to work with, however getting the vehicle paid for took longer than expected More

by smallett
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kent Mende
Feb 01, 2024 -

Archie Cochrane Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again! Take care!

January 23, 2024

I Showed up to this dealership driving a cheap rental car and looking somewhat home less as i had just gotten out of surgery the day before. I was looking for a new 2023 bronco, despite my apperance the sals More

by Jake Gadbois
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase
Feb 01, 2024 -

Archie Cochrane Ford responded

Hi Jake, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

January 05, 2024

Completely did busniess the way we needed to. No hassle, GREAT customer service and made the entire experience stress-free and positive. More

by ccrawford
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick Brachtenbach
Jan 06, 2024 -

Archie Cochrane Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

January 04, 2024

Great overall experience. Gregory Bryan (Salesman) was incredibly helpful and knowledgeable. Only disappointment was the Triple Care Protection - No Windshield Replacement O More

by mattwald
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregory Bryan, Matthew David
Jan 06, 2024 -

Archie Cochrane Ford responded

Hello Mattwald, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact our General Sales Manager, Mike Weiland, at 406 -651-3938.

December 19, 2023

The crew worked as a team to address issues as they arose in a friendly an expert manner. More

by adamsutcliffe24
Recommend Dealer
Yes
Employees Worked With
Trent, Bill, Casey
Jan 06, 2024 -

Archie Cochrane Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 18, 2023

friendly, great service and didn't feel any pressure. I will shop here again in the future. More

by dahna_may
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick B.
Jan 06, 2024 -

Archie Cochrane Ford responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

November 20, 2023

Overall a very good experience. Purchased a new vehicle and never felt pressured to make the purchase. Salesman was knowledgeable and friendly. More

by mharrison
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Gladstone
Nov 20, 2023 -

Archie Cochrane Ford responded

We are pleased to hear that George has helped you with your newest vehicle. We strive to stay on top of all the vehicle information and features so that you can feel confident in your purchase throughout the entire process. Welcome to the Archie family. =D

November 14, 2023

Very easy to work with. They made sure we were happy with the vehicle that we had brought. And went out of the way to make it the purchase work out. More

by barv5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trent
Nov 16, 2023 -

Archie Cochrane Ford responded

That is so great to hear! We always try our hardest to make sure our customers are happy with their purchase. There is nothing better than to see a smile on your face when you leave. Welcome to the Archie Family. Stop by to say hi anytime.

November 08, 2023

Great experience fast transactions, friendly speedy paperwork and courteous employees and our dealer Chase was great to work with. More

by marthadecrane
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase Demery
Nov 11, 2023 -

Archie Cochrane Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

November 02, 2023

So sad every time we take our Lincoln MKS in for service, our car is returned with more problems than we came in with.....oil change finished, and cowling fell off twice while driving down the road,......GRE More

by banderson4730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach
Nov 04, 2023 -

Archie Cochrane Ford responded

Hello Bribri, we are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to Service Manager, Chuck South, at 406-656-1104 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.

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