Archie Cochrane Ford

Great service Lindsay is always a joy to talk with. My truck is well taken care of Jake called to let me know my air filted needed changing. The guys are very knowl Lindsay is always a joy to talk with. My truck is well taken care of Jake called to let me know my air filted needed changing. The guys are very knowledgable and they have even helped me figure out my setting on the radio. Thanks Priscilla More

Another disappointing visit to Archie Cochrane Ford. Brought my truck in for mechanical repairs. Also needed the driver's side window switch repaired, my 3rd attempt at getting this window switch repaire Brought my truck in for mechanical repairs. Also needed the driver's side window switch repaired, my 3rd attempt at getting this window switch repaired at Archie Cochrane. Also needed the wiring for the trailer hitch re-wired. The mechanical repairs were handled okay, the trailer hitch re-wiring was acceptable. The window switch was not worked on at all. The service consultant thought I told him not to fix it. A misunderstanding on his part. The first time I tried to get the window switch repaired, they forgot to do it, the second time they couldn't figure out what was wrong so it wasn't fixed. Now this time, the service consultant thought I told him NOT to fix it. When I went to pick up my truck, the lady at the front desk was very apologetic about the misunderstanding and would have the service manager call me about the mix up. That was 2 days ago and haven't heard from the service manager. I think I've had enough of Archie Cochrane's service dept. and will give Laurel Ford my business and see if they can do better. More

Excellent sales experience We called the dealership to find out the price of a vehicle they had listed. Ross was very helpful. He actually listened to what we wanted, asked the We called the dealership to find out the price of a vehicle they had listed. Ross was very helpful. He actually listened to what we wanted, asked the right questions and never pushed his preferences on us or pressured us to make a deal. The car had everything we really wanted and when we decided we wanted to take a look at it they actually held the vehicle for us since we live 4 hours from the dealership. We got to the dealership my husband and myself both had great test drives. Ross showed the features in a natural fashion, slowly and without condecension. We decided to buy it and because they had asked us to fill out an application before departing everything was ready when it came time to buy. It was a very smooth and satisfying sales experience even right down to the warranty packages they offered. They had a refundable warranty for drive train, engine and transmission that was a really great deal. Ask them for more information if you are interested. All in all, we are very pleased. Service after the sale as also been really good. We called for the password to the door since we forgot about it before we left and they got it right to us. We also ordered some weathertech mats after the purchase and they honored the deal that had been going on the weekend we were there even though their parts department had been closed when we bought the car. We found them to be a no pressure dealership that dealt with us very fairly at every turn. More

Not Impressed at all I sat at the desk and basically did all my own homework from my cell phone since their computer was acting up! Told them what truck I wanted and tried I sat at the desk and basically did all my own homework from my cell phone since their computer was acting up! Told them what truck I wanted and tried to make a deal and they bring back a price for a totally different truck. Then when we finally were to strike a deal on the right truck they brought back a price higher than what they posted on the internet! Product knowledge was not there either! I knew more about the product line than they did. Salespeople didn't even listen what I had to say. Do not recommend unless you want to pay a premium price for poor service! More

excellent customer service John Cunningham team did a wonderful job with replacing belt and brake pads. he promise the work would be done early afternoon and it was ready to pi John Cunningham team did a wonderful job with replacing belt and brake pads. he promise the work would be done early afternoon and it was ready to pick up at 2p. More

Excellent Service and Sales We have bought five new cars from Archie Cochrane Ford and couldn't be happier. My wife just finished her lease and we were able to turn it in and ge We have bought five new cars from Archie Cochrane Ford and couldn't be happier. My wife just finished her lease and we were able to turn it in and get a new car all within a few hours! They are always friendly, courteous and no-pressure! Marty W. is awesome and always treats us right! This IS our place to go when we are looking for a new vehicle! Thank you all again! More

Big Thanks from Mom on the Go Will definitely be coming back. Everything I needed serviced from new tires to replaced parts was done efficiently and I was kept informed throughout Will definitely be coming back. Everything I needed serviced from new tires to replaced parts was done efficiently and I was kept informed throughout the process on options as well as an accurate timeline. I was able to get my car in that very same day that I had called and my car was ready when they said it would be ready. They also have a nice break room with coffee, snacks and room if you have little ones. For a mom on the go with little ones I would say this was my best experience yet when it comes to customer service and quality work. Big Thanks! More

Top Notch The Sales and Finance folks were top notch and I couldn't be happier! Pam and Scott went above and beyond to make sure I got the vehicle I wanted. I The Sales and Finance folks were top notch and I couldn't be happier! Pam and Scott went above and beyond to make sure I got the vehicle I wanted. I'll definitely refer my friends and associates. More

Very nice dealership Jay at Archies was great, he worked hard and has always been very personable but not overbearing. He helped us find two vehicles for our growing famil Jay at Archies was great, he worked hard and has always been very personable but not overbearing. He helped us find two vehicles for our growing family, and we will be back to buy from him in the future. More

Woman buying a used ford from archie cochrane dealership. I bought a warrenty. I heard Noises right at the start. I had the vehicle in service shop the first week. I was told this is normal. 5 months, 3 serv I bought a warrenty. I heard Noises right at the start. I had the vehicle in service shop the first week. I was told this is normal. 5 months, 3 service leads, many hrs later. Five to ten service visits. The last shop visit went ahead and told me it was fixed. when I came to take the vehicle to another shop. Oh your warentee will not pay so you owe $1400. I never did find out why they never called me before working on the vehicle. I was told several times We will trade for another vehicle. I paid $10,500 but they offered 5 months later alittle over $5000 for the vehicle. Two wrongs dont make a right. More