Archer Kia - Service Center

Horrible Sales and Horrible Service Department This dealership has put me through a lot. It's actually too much to type. I spoke with kia consumer services regarding the many issues with my "new ca This dealership has put me through a lot. It's actually too much to type. I spoke with kia consumer services regarding the many issues with my "new car" and the Archer Kia dealership. I thought the things would be fixed and our business-customer relationship would be restored, but this is definitely not the case. When I arrived to the service area of the dealership no one new what was going on or why I was there. I had to wait over an hour just for them to accept what I was saying to them regarding the issues and how I spoke with Kia the previous day. After the hour, they finally started working on getting me a loaner car. I left service department right at two hours later. The Archer Kia service department had my car for a week, and didn't call me or respond to my calls about what was going on. Gary called me back, but he insisted that nothing was wrong with my car. He said that a few people had driven the car, and that they could not duplicate any of the complaints. He said, "the complaints probably happened only on certain roads, but nothing is wrong with this computerized car." He also said that the they drove my car for only 30 miles to test drive it. I asked if they provide gas for those miles, but he insisted that Kia does not replace fuel. I got to the service department, and found that my car had been driven almost 60 miles, and that everything I had listed as a concern wasn't documented. I do have some fault in the documentation part because I should have read over it very carefully. However, they wouldn't listen and pushed me off on each other when I tried to tell them. I asked to speak with a manager about the gas, complimentary wash or detailing. The guy went in to talk to him, but the manager would not come out. I just heard him say "tell her we put 5 gallons in the tank." I cranked my car up, and heard the same noises I complained about, and the guy said it was normal.I left because I didn't want to argue them, and it was also tough to keep my two year old toddler calm. I compared my car's rattling noises to another brand new Kia Optima, and they do not sound the same. I have also recorded the sounds on my phone. I thought that I would be able to speak with the district manager for the dealership, but he never contacted me after my initial complaint. I feel like I have been cheated since buying the car. I also feel that I am stuck with a vehicle that is not up to standard, but the dealership doesn't want to admit fault. This entire situation has costed me a lot of wasted time, money, and mental exhaustion. I am now even having to deal with constant calls from my previous lender because they have not received any correspondence from Archer Kia about the pay off for my car. They are saying that I owe them money. Please do not come to this dealership. Apparently, they will all cover for each other, so nothing will get done properly. More

Horrible repairs totaling $7651.25 and taken over two month! Archer kia has had my vehicle in there possession at the collision center for 2 months and 4 days when I was told the vehicle was read to be picked up Archer kia has had my vehicle in there possession at the collision center for 2 months and 4 days when I was told the vehicle was read to be picked up. The collected over7000 dollars from me and my insurance company and i got 12 miles down the road and my car overheated on me. I am really upset wih the qualityof workmanship from Archer Kia. airbag sensor hanging under the hood, airbag light on dash lit up, another  warning light on dash lit up. spare parts left in car, ac no longer working which worked great before they worked on it. Coolent all over engine, back bumper with visable damaged not fixed. driver side window dose not work properly going up and down and rattles in the door panel when you open or close driver side door AND a hole in the radiator i was told was replaced. Also installed a  USED engine in my vehicle that has no cover on it. wiring harness not properly installed with proper clips that are visibly there just not attached. i will be making my 3rd car payment to kia in aa few days for a  car i have not had in two in a half months. Mark also let me and my son leave in car that had a FAKE EXPIRED TAG & NO REGISTRATION. He should have been proactive and made sure my vehicle was completely safe for My son and I to use for traveling to our Christmas plans but as he told me "he only drove it around the block". $7000+ and 2 months and 4 days latter and I am still waiting for Archer Kia to make this right.  I would appreciate if Arcer Kia owner or dealership management contact me directly at chardstarr@gmail.com AsAp!! More

Horrible experiences at service department Totally, I have 6 Kia vehicles in my life and bought three cars from Archer Kia. Never had any problem with any other dealerships but having a horribl Totally, I have 6 Kia vehicles in my life and bought three cars from Archer Kia. Never had any problem with any other dealerships but having a horrible experiences with Archer Kia. 1. Didn't know what happened after the service, the Bluetooth system of my first car was cut on and off but the service dept blamed on me because I had 3 different types of phones from 2 different service providers so that's why causing the problems. Finally, asked Kia headquarter to get involve and spent almost 8 months back and forth for the replacement to solved the problem. 2. When I took my second car to Joe Myer Kia for the second oil change, Joe Myer stated the technician of Archer Kia was over tighten the drain plug and rotated itself, needed to replace the oil pan instead. 3. When I took my third vehicle back to Archer for the first oil change and tire rotation today but the service manager stated the technician was damaged the right side mirror, passenger-side front door and back door when drove in to the shop. I just can't believe what happened to all my vehicles at Archer Kia, and I would never ever take my vehicles back to this dealer forever. More