Arapahoe Kia - Service Center

I had to wait 90 minutes for the Service Department employee to program a 2nd key (I did not receive a 2nd key when I bought the car). When I was about to leave, I tried the new key. It did not work. I employee to program a 2nd key (I did not receive a 2nd key when I bought the car). When I was about to leave, I tried the new key. It did not work. I told the Service counter employee that it did not work. After waiting another 30 minutes, an employee came out to my car and programmed it. This is very unsatisfactory, especially buying 3 Kias in less than a year from this dealership. More

This was my very first service at this Dealership on a brand new 2024 KIA. Donni Franklin my service advisor and Jahiem Williams my sales advisor took really good care of me. Car was serviced on time and brand new 2024 KIA. Donni Franklin my service advisor and Jahiem Williams my sales advisor took really good care of me. Car was serviced on time and delivered clean with a complimentary car wash. More

I only brought the car in for two recall services. I'm still waiting the completion of a service that was started over 3 years ago. That was never finished, nor was any communication provided as to wh I'm still waiting the completion of a service that was started over 3 years ago. That was never finished, nor was any communication provided as to why. This service provided a list of items they found that they wanted me to approve/deny. That came to me via a phone text. Once I responded, no further text came to me when the service was completed. Instead, I received an email stating the completion. Why would two unique paths of communication be followed? I wasn't aware until later in the afternoon. No calls, 1 text, and 1 email. Doesn't make sense. They also left my windshield a mess after wiping it with a dirty rag (I have to assume a rag). The only reason I will use Arapahoe Kia Service again is if there is another recall. To my knowledge, the actual work was performed well. As for the Management Department, I don't know who Courtney Goodgain is. Nobody provided their name to me when I dropped off the car or when I picked it up. Same with Morgann Hines in the Administration Department. I simply do not know who these people are or how they had any involvement with the service of my car. More

Donnie and the rest of the service team at Arapahoe Kia always provide great service! always provide great service! More

Great service from start to finish. Very personable and helpful! I would highly recommend their service department. Very personable and helpful! I would highly recommend their service department. More

I was very happy with the service at Kia. Cliff Hall was very personable, courteous, and greeted me with a smile. Cliff Hall was very personable, courteous, and greeted me with a smile. More

Based on technician suggestion you installed new air filter that now makes loud obnoxious noise filter that now makes loud obnoxious noise More

The repair was done quickly. I wish they would fill wind shield fluid and other fluid. P I wish they would fill wind shield fluid and other fluid. P More

Staff is friendy and very attentive to customer needs. The drive in area is well kept and clean. The drive in area is well kept and clean. More