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304 Reviews of Arapahoe Kia - Service Center
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December 07, 2023
Starting with the service dept. Donnie was great and made sure things were done correctly and the I was kept in the loop. Thanks for such a great job. Donnie was great and made sure things were done correctly and the I was kept in the loop. Thanks for such a great job. More
by ROADKINGRN
Verified CustomerEmployees Worked With
Donnie
December 07, 2023
My service was done as promised in a very reasonable amount of time. My appointment time was honored, and they started work right away. Everyone was helpful and kind. I love being able to get my estimat amount of time. My appointment time was honored, and they started work right away. Everyone was helpful and kind. I love being able to get my estimate approved electronically. At other dealerships, I've felt like I've had to wait for the service writer to have time to explain to me, I prefer having the power to review and approve. My only dream would be to have a table or something to work at while I was waiting. More
by JLEWIS116
Employees Worked With
December 07, 2023
People were friendly and professional. The people at the dealership were very professional. The only downside in the system was the fact that they could not follow throug The people at the dealership were very professional. The only downside in the system was the fact that they could not follow through on one of the recall items due to a technical problem with the computer system. This means an extra trip back. More
by RALPHDATEMA
Employees Worked With
December 06, 2023
It was free so we appreciate that, but took two hours with an appt and not a lot of explanation about car and what they did. with an appt and not a lot of explanation about car and what they did. More
by JLBENIGNO25
Employees Worked With
December 06, 2023
Everything was great and timely! They took care of all my needs and made sure to answer my questions! They took care of all my needs and made sure to answer my questions! More
by AERUSSELL18
Employees Worked With
December 05, 2023
From the ease of scheduling the appointment, to the process of the repair - the staff was very courteous and professional! process of the repair - the staff was very courteous and professional! More
by HEGUZZARDO
Employees Worked With
December 02, 2023
This is a great place to service your vehicle. They are friendly and have a nice waiting are. They are friendly and have a nice waiting are. More
by SAMATTER
Employees Worked With
June 11, 2023
My Soul was towed to Arapahoe Kia (where I bought it) after the Check Engine light started blinking. They had it for three days without telling me anything. I called on the third, Thursday, around noon a after the Check Engine light started blinking. They had it for three days without telling me anything. I called on the third, Thursday, around noon and was told the service advisor would call me back. He did not. On Friday I called again in late afternoon and was told the car had engine failure, they would need to keep it for at least a few more days the following week (“maybe the whole week”) to do “testing” to see if it qualified for the warranty coverage. Engine failure on a 2020 model with less than 32K miles and it might not be covered under the warranty? And days of “testing”? Possibly another 2 or 3 weeks to replace the engine, and no mention of a loaner. Over the weekend I did some online research and read reviews of dealerships. Arapahoe Kia has a low rating. I had a bad feeling about them, anyway, from my own experience and decided to have the car moved to Emich Kia on Monday, and what a relief! The Emich service department was instantly responsive and accommodating. The next morning I was told the results of the diagnostic (yes, engine failure), that it was covered by the warranty, and I would be given a loaner later that day. Less than three weeks later my car had a new engine and it didn’t cost me a penny, not even the initial diagnostic—Arapahoe Kia charged me $230 for theirs. More
by KavaDen
Employees Worked With
Can't remember his name
