Arapahoe Kia - Service Center

Taillights recalled This is the second time that I took my car to Arapahoe Kia to have the taillights changed out. The drivers side one was fine but the passenger side s This is the second time that I took my car to Arapahoe Kia to have the taillights changed out. The drivers side one was fine but the passenger side still had moisture in it. I had made the appointment at least 3 weeks prior. Arrived at 8:30 and got my car right in. At 11:30 I went up to ask what the status was and they hadn't even looked at it yet. Come to find out, they didn't even have the part that I needed. Someone should have checked and come right out and told me that they did not have the part in stock. Mark came out and told me and apologized for the mix up. He said that he would personally order the part, put my name on it when it came in and call me to schedule my next appointment. I have several problems with the way that this was handled. 1. When I called to make the appointment, they should have checked to see that they had the parts that I needed in stock. 2. When I showed up, they should have checked again to make sure that they had the parts and someone should have come out and told me right away so I did not sit there for 3 hours. 3. They definitely need more training in the service area. They need to ask more questions right up front so people don't waste their time driving all the way over there just to find out that they don't have the parts that you need. I probably won't use them for any kind of service in the future. More

You'll get better service elsewhere Let me say first that I usually go to Peak Kia in Littleton for service because that is where I purchased my car. I did just this once decide to try Let me say first that I usually go to Peak Kia in Littleton for service because that is where I purchased my car. I did just this once decide to try Arapahoe Kia for service as it is quite a bit closer to me, and I was seriously disappointed. Mark Gurule greeted me, asked the standard questions, let me know about the special. He couldn't find me in the system and asked if I had bought it at your dealership, I said "no at the Littleton Kia." I informed him that I also had a service contract. He said if so, it should pull up, no problem. I also asked at this point if they also include a car wash with the service and he said yes. He showed me to the waiting room, came back to inform me that my air filter was dirty and recommended it be cleaned and how much it would be, My assumption was that it would fall under the service contract. I was quickly informed my car was finished and shown the bill of $91.22. Of course I mentioned the service contract again, he said he couldn't find it. At this point he asked where I bought it... again and informed me that the dealerships didn't all use the same service contract company and so these charges were not covered. (Something he knew ahead of time since he was informed twice before completing the service). It would have been more professional to let me know BEFORE performing the service, giving me the choice. I obviously paid for a service contract for a reason and now have to pay out of pocket... twice once for the original contract and now for this service. In my opinion this was complete and overt deception. Upon walking out to my car, I noticed it was still dirty, I asked about doing the car wash ans he said "sure I can take it back for you" I replied "nevermind I'll do it myself" to which he said "ok have a good day" and left. This service advisor may be polite, but how genuine is that? Because he clearly does not exhibit honest customer service. I will not ever come back to Arapahoe Kia for ANYTHING. I will drive the extra 38 miles round trip to Peak Kia to get excellent customer service I will drive the extra 38 miles round trip to Peak Kia to get honest service I will drive the extra 38 miles round trip to Peak Kia to get my car washed before they deliver it back to me. I will drive the extra 38 miles round trip to Peak Kia to get my car serviced because they understand the value of customer service and I will drive the extra 38 miles round trip to Peak Kia because they actually care about their customers. I remember why I didn't buy my car from your dealership now..... The sales team doesn't care either. Your website claims to excel at Customer service... I beg to differ. Drive the 16 miles to Peak Kia in Littleton to learn a thing or two about excellent customer service. More

AWFUL SERVICE DEPARTMENT DO NOT BRING YOUR CAR HERE FOR SERVICE. Awful experience. Service adviser quotes one base price for service $458.60 but invoices a much higher base pr DO NOT BRING YOUR CAR HERE FOR SERVICE. Awful experience. Service adviser quotes one base price for service $458.60 but invoices a much higher base price $497.74 when picking up the car. Service adviser has no customer service skills or knowledge whatsoever, can't explain the difference in pricing, and insists the price given to me by phone was the price on the invoice. When car was brought in, told part was in stock and I would have my car back end of day. Then I get a call that they have to order the part and will be 2 additional days - unless I wanted to pay another $50 for the overnight shipping. $50 and and an inflated invoice on top of the inflated labor cost (after checking around), and 3 days without a car cost Arapahoe Kia losing a long-time customer for another new car and any future service calls. More

Horrible service department My ordeal began July 2017 when the engine on my 2013 Kia Optima seized on the highway. I had the car towed to Arapahoe Kia and was informed my car wou My ordeal began July 2017 when the engine on my 2013 Kia Optima seized on the highway. I had the car towed to Arapahoe Kia and was informed my car would be repaired due to a recall. I was given a rental car and a time frame of approximately 2 months until my car would be ready. Finally received the call at the end of September that my car was done. I arrive to pickup my car, speak to Mark in service dept and he walks me out to my car. We approach my vehicle and it’s completely filthy. The car was covered in so much dust and dirt, you could literally see handprints (probably from the mechanics) in the dirt on the hood. I think it’s a fair expectation of a customer to wash a vehicle after it sat at your dealership for 2 months and underwent major engine repair. I say to Mark, “you guys couldn’t wash the car before I got here?” He says, “oh, did you want it cleaned, we can do that for you”. Almost as if I’m making a very uncommon request as a customer. So, I wait. About an hour later, my car is ready. Walk back out to the car with Mark again. I thank him, he walks off, I get in. I then notice the black greasy fingerprints all over my driver side door panel which is beige. I go back in, find Mark, show him the door, he mumbles something about the fingerprints probably had already been there. Nice try, bud. I ask for his managers name and tell him I had somewhere else to be but I’d be calling to complain. About 10 minutes after leaving the dealership I realize none of the functions on my steering wheel work, can’t operate the radio, can’t answer phone calls etc, but I am able to set the cruise control. Then I feel like the car is out of alignment but then realize my steering wheel is off center and tilted too far to the right. I get ahold of Bob, manager in service dept and inform of everything that’s going on. It was a Friday so he advises me to bring car back in which I’m unable to do until the following Monday. Over the weekend, I notice fluid leaking on my driveway from the car. I take the car in on Monday, the grease spots were cleaned, the leak was from a cracked radiator which they fixed and the steering wheel was realigned. However, they will not address the issue with the non working buttons on the steering wheel. Mark tells me that the part is called a clock spring, it will cost $275 to replace and they will not cover it. He tells me that these parts break all the time and insinuates that it may have just broke while sitting at the dealership for 2 months or that it was already broken. First of all, it was not broken before I took my car to them and I find it hard to believe it just malfunctioned on its own. I KNOW that they broke this part during the repair of my engine. I’m extremely irate at this point so Mark takes me to speak to Bob. After arguing back and forth, he agrees to split the cost of the repair. Now, that would’ve been a great deal if everything else hadn’t of been so screwed up leading to this point. I decline the offer, Bob gives me the contact info for Kia Corporate and says to talk to them and see if they’ll cover that repair. Kia corporate sided with the dealership and that I could take the car back to them for the repair and we both split the cost. At this point, I want nothing to do with this shady operation. However, i call Mark again last month and ask if i can bring my car in in March because I’ll be out of the state until then and if will they still honor their part of the deal. He says, “oh, now you want to take the deal that we offered you”? Actually, no i don’t. I’d rather drive a broken car than see your faces again. But i will write reviews anywhere and everywhere about you xxxxxxxx. As of today, I have yet to get the repair done and now my cruise control has stopped working. More

Terrible Service Department The ratings are true. I have had the displeasure of going to this dealership since Shortline Kia became a Shortline Hyundai. The service people are ru The ratings are true. I have had the displeasure of going to this dealership since Shortline Kia became a Shortline Hyundai. The service people are rude and condescending (aside from 1 or 2) and sit around talking every time I drop my car off. A few months ago I had a remote start installed and the salesman lied to me about it's functionality. I visited several times to have it "fixed" and the manager, Bob clearly just wanted to get rid of me instead of resolving the issue. Just recently, I had my oil changed at another dealership and they gave me a quote for new break pads and the replacement of the steering rack. They advised me to call Arapahoe Kia to see if the item was covered under warranty since it's an expensive item to replace. After being on hold for 10 minutes (this is customary when you call), I was told that my car only had a 60,000 mile powertrain warranty, based on the VIN number. I knew better, and when I looked up my original paperwork, sure enough I have a 10 year/100,000 powertrain warranty. I was also told that I would be charged a diagnostic fee before the work was done, which would then be applied to my invoice IF they found an issue. The dealership that performed the oil change and gave me their original findings did their assessment for FREE. So, while my warranty does not cover this type of work, I will gladly pay ANY ONE else to fix my car. Do not go to this location. Terrible customer service, that keeps getting worse. More

Service department further broke vehicle We had a 2013 Optima SX-T that had the transmission temperature sensor go out, and the power steering completely stopped working. No problem right? T We had a 2013 Optima SX-T that had the transmission temperature sensor go out, and the power steering completely stopped working. No problem right? The car has a 100,000-mile warranty, well according to this dealership it didn't....a quick phone call to KIA corporate confirmed that we did, in fact, have out 100,000 warranty. It took a week to get the next available appt., they promised our car would be done no later than Friday at drop off, they had no rental car lined up for us despite us having called in advance to ensure we would have one. Late Friday afternoon rolls around with no news on our car, so my husband calls and they tell him " they've ordered the wrong part" and that we will now have the car back Monday, they finally provided the rental car Sat. We pick up our car Monday after calling the dealership in the morning and being told they didn't know if they had the part or if it was even going to be worked on. While I guess they fixed the power steering and the temp gauge, they broke the wipers completely....and the sunroof track....which was hanging down..... I called service advisor Mark who told me I was out of luck, too late in the day to be seen. We drove that KIA straight to the VW dealership and traded it in for a Passat, avoid taking your car to Arapahoe KIA unless you want a major headache. More

Inept service department They become part of the problem instead of part of the solution. Mark checked me in and engaged my battery to check the digital display for the mileag They become part of the problem instead of part of the solution. Mark checked me in and engaged my battery to check the digital display for the mileage. He left it like that for over an hour. After 45 mins, another service counter rep turned the flashers on to remind everyone the car had nor been looked at yet. So instead of getting a recall item fixed, I have been sitting for 3 hours while they figure it out. And of course the battery is completely dead. More

awful service About a month ago I took my Kia. Into my hometown dealership. They did a full inspection including my brakes tires and everything. They replace the br About a month ago I took my Kia. Into my hometown dealership. They did a full inspection including my brakes tires and everything. They replace the brake sensor since the unit it was recalled. Came out to Colorado. Got the safety recall on my engine so I took it to Arapahoe Kia. Amazing they found nothing wrong with my engine but the said my brakes were well below spec and I needed new tires actually they wanted to do almost 1000 dollars worth of work. So either the dealership I have been using for 7 years in incompetent or Arapahoe trying to gouge me. I have no issues with the brakes and my tires are less than2 months old. I know I am concerned about the safety inspection. Since they don't sound like they will admit any car needs the long block replaced.. If you need service stay away from these guys. Take it to a different Kia dealer. So glad I dont have to deal with these guys regularly. More

Unhappy Customer Came to get air condition fixed found out a part was needed part was ordered told it would take up to 4 days. Part came in no call I called and was to Came to get air condition fixed found out a part was needed part was ordered told it would take up to 4 days. Part came in no call I called and was told part has been sitting for 2 days. After part was installed electrical problem came up was told to leave vehicle but Kia doesn't provide a loaner car per service worker but when I call the 800# I was told that they did. So sitting in the waiting area for 5hrs and was told it's going to take up to 8hrs to fix the problem is very frustrating and my vehicle is under warranty. I should have been offered transportation or free oil change for the next few times or something.If I weren't under warranty I would definitely go somewhere else. More

TERRIBLE Customer Experience in Service Department I went to Arapahoe Kia to help figure out why my check engine light had come on my in-warranty Kia that was purchased used at a different dealership. I went to Arapahoe Kia to help figure out why my check engine light had come on my in-warranty Kia that was purchased used at a different dealership. I was astonished at how poorly the appointment went. When I arrived I went over what was going on with the gentleman who greeted me and told him I would be waiting at the shop while they looked it over. He told me to wait in the waiting room. About 45 minutes later a young woman came to get some additional information from me and told me she'd be back as soon as the diagnostic was complete. An hour and a half later I went to find her because no one had updated me and was told my vehicle had not even been seen yet. If you're that far behind and you know the person is waiting you notify them. When I told her I had to leave to pick up my daughter she was rude and snippy "well the person in front of you had an appointment too." I will NEVER be back to this dealership for anything. Stay away from these clowns! More