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285 Reviews of Arapahoe Kia - Service Center
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June 10, 2023
My Soul was towed to Arapahoe Kia (where I bought it) after the Check Engine light started blinking. They had it for three days without telling me anything. I called on the third, Thursday, around noon a after the Check Engine light started blinking. They had it for three days without telling me anything. I called on the third, Thursday, around noon and was told the service advisor would call me back. He did not. On Friday I called again in late afternoon and was told the car had engine failure, they would need to keep it for at least a few more days the following week (“maybe the whole week”) to do “testing” to see if it qualified for the warranty coverage. Engine failure on a 2020 model with less than 32K miles and it might not be covered under the warranty? And days of “testing”? Possibly another 2 or 3 weeks to replace the engine, and no mention of a loaner. Over the weekend I did some online research and read reviews of dealerships. Arapahoe Kia has a low rating. I had a bad feeling about them, anyway, from my own experience and decided to have the car moved to Emich Kia on Monday, and what a relief! The Emich service department was instantly responsive and accommodating. The next morning I was told the results of the diagnostic (yes, engine failure), that it was covered by the warranty, and I would be given a loaner later that day. Less than three weeks later my car had a new engine and it didn’t cost me a penny, not even the initial diagnostic—Arapahoe Kia charged me $230 for theirs. More
by KavaDen
Employees Worked With
Can't remember his name
March 05, 2023
The sales team was not good, they were drinking alcohol while attempting to sell the vehicle. And when I decided to purchase the vehicle they told me okay we will get your vehicle set up for you instead th while attempting to sell the vehicle. And when I decided to purchase the vehicle they told me okay we will get your vehicle set up for you instead they took it to the liquor store bought more alcohol and brought me my vehicle's same as is when I test drove it. No extra gas or nothing. The vehicle did all the work to impress me without their so-called sales team. And I purchased a warranty for my vehicles electric components and parts through them and they told me that this warranty is good to have because you have so many electrical parts. But they never told me that they don't cover a battery the most electrical part in the vehicle lol and they told me where to take my vehicle for the diagnosis then they told me I have to pay for it. SMH why send me something that is more expensive if you know your company is not going to cover it? Good job on lying and stealing from your customers. Haha y'all are a joke and I have been telling everyone about this experience. And Arapahoe Kia actually reached out to me after this post. And they let me know that they do not offer any warranty for your battery for vehicles that are over 32,000 miles. So if any of you want to have a warranty for your battery through this company you must buy a vehicle that is under 32k miles. And my vehicle is still at the certified mechanic that THEY had me take it to. So I have not had my vehicle that I am paying for from 2/17/2023 and still don't have it and today is 3/5/2023. Bravo Arapahoe Kia you tell people to go to your designated mechanics who are more expensive knowing you will not cover any of the charges. Your company is pathetic. More
by OD
Employees Worked With
Morgann hines
May 18, 2022
Dropped off my car for an AC repair. Was told I would get it back in the afternoon. No one contacted me and my messages to the service person went ignored. I ended up without my car and Was told I would get it back in the afternoon. No one contacted me and my messages to the service person went ignored. I ended up without my car and missed an important event. When I called the next morning, I was told it was done and explained my upset. I was sent a link for a Lyft ride which was clearly the wrong one as I was charged for the ride. when I picked up my car the service adviser took no responsibility and clearly did not care. When I reached out to him later about the Lyft charge he argued with me saying that I did something wrong. I have his email and told him I would send photos of what I received though I am sure he will not do anything. I called the service manager and did not receive a call back. Clearly customer service is lacking and respect for the customer is even worse. This seems to be a common theme in the Google reviews. I won't be going back and still plan to get reimbursed for the Lyft charge they were supposed to pay. More
by Casey
Employees Worked With
Mg
February 14, 2022
Rob Paine in the Service Dept. was able to address my concerns with my Kia Sportage on a potential warranty issue. We had to wait for Kia’s verdict. In the meantime Rob was underst was able to address my concerns with my Kia Sportage on a potential warranty issue. We had to wait for Kia’s verdict. In the meantime Rob was understanding of my situation with the Sportage in the Service Dept. More
by samatha576
Employees Worked With
Rob Paine
January 24, 2022
In the middle of December, our car wouldn’t start, so we had it towed to the dealership. We called them to let them know it was there. We were told it would be a two week wait, before they could look at it. had it towed to the dealership. We called them to let them know it was there. We were told it would be a two week wait, before they could look at it. Given COVID/employee issues, we were willing to wait. We called back after 2.5 weeks because we didn’t hear anything. We were told it would be another 2 weeks before anyone could look at it. We were understanding, and decided to wait. Well, 2.5 weeks later we received a call from the dealership that some cars on the lot were broken into, ours included! They are refusing to claim it on their insurance. They are insisting we use ours, which we have a $1k deductible and of course rates will go up. Their reasoning is that when we dropped it off we signed that they are not reliable. We reminded them, we didn’t sign anything because it was towed. They then claimed it was a verbal agreement, if it’s towed. I’m so disappointed because they will not work with us despite the fact that we were so patient when they had our car for a month without looking at it. Plus, it’s ironic that now that we need our car damaged fixed, they’ll make money off of this (it’s not drivable). BTW-we have two of the same make cars and have used this dealership to service both cars for just about four years. More
by New2CO
Employees Worked With
Mark G
November 22, 2021
I won’t write each detail of my only experience with this dealership, but I will say your time and money is better spent at Peak Kia. The parts department here is ridiculous. I just got a new Kia from somewh dealership, but I will say your time and money is better spent at Peak Kia. The parts department here is ridiculous. I just got a new Kia from somewhere else and planned to do all servicing here, but not anymore. Terrible, terrible customer service. More
by shudder.06thruway
Employees Worked With
Quentin
March 10, 2021
I got my service done on my 2015 Kia Forte recently. Arapahoe kia overpriced for the labor charges. $36 for simply cabin filter, $160 for wheel alignment, almost $300 labor for front brakes, etc Arapahoe kia overpriced for the labor charges. $36 for simply cabin filter, $160 for wheel alignment, almost $300 labor for front brakes, etc More
by j6244kim
Employees Worked With
Harlow
December 29, 2020
DON'T USE THEIR SERVICE DEPT.I DRIVE A TON, SO I WAS DON'T USE THEIR SERVICE DEPT. I DRIVE A TON, SO I WAS GETTING A MONTHLY OIL CHANGE. THESE GUYS KNEW ME. MY NIRO THREW A ROD IN THE ENGINE. IT WAS " DON'T USE THEIR SERVICE DEPT. I DRIVE A TON, SO I WAS GETTING A MONTHLY OIL CHANGE. THESE GUYS KNEW ME. MY NIRO THREW A ROD IN THE ENGINE. IT WAS " REPLACED ", EXCEPT ONLY THE SHORT BLOCK. I WAS ALREADY HAVING AN ISSUE WITH THE ENGINE AND HAD CODES THROWN THAT SEEMED TO HAVE RESOLVED. IT WAS A WARRENTY JOB. THERE WAS NO REASON TO TRY TO " CUT COSTS ". IN FACT IT TAKES LONGER TO DO A SHORT BLOCK BECAUSE OF THE TRANSFER OF THE HEAD. SO IT TOOK LONGER AND IT WASNT CHECKED FOR DEFECTS REPORTED BY KIA. THEN THE RENTAL WAS TOO SMALL AND I WAS ELEIGIBLE FOR AN UPGRADE, BUT THE SEVICE MANAGER AND ENTERPRISE DIDNT CALL KIA TO CONFIRM. I HAD TO. BUT IT DIDNT MATTER. THEY REFUSED TO MAKE ME COMFORTABLE WHILE THEY TOOK THEIR SWEET TIME DOING UNNECESSARY WORK THAT COULD HAVE BEEN AVOIDED IF THEY HAD JUST ORDERED THE LONG BLOCK. WHEN I CALLED TO TELL TODD MY GRIEVENCE, HE HUNG UP ON ME WHEN I CALLED HIM AND THE SEVICE DEPT ON THEIR " CUSTOMER SERVICE" NOW ITS THROWING ENGINE CODES AGAIN. I TOOK IT TO MEDVED KIA. THEY RAN THE DIAGNOSTIC, FOUND THE PROBLEM, REPORTED IT TO KIA AND HAVE BEEN EXCELLENT IN COMMUNICATING. More
by Jaredhackamack
Employees Worked With
Todd
July 23, 2019
Terrible service department Service department is terrible!!! Many of the same issues others have talked bout on here. They do not return calls, do not care about your time, cann Service department is terrible!!! Many of the same issues others have talked bout on here. They do not return calls, do not care about your time, cannot diagnose anything unless a “code” is thrown, and like someone else said, they couldn’t fix a flat tire. Needless to say, we will never buy another Kia again because this is the only dealership near our house to work on warranty issues. More
by ErinMS
Employees Worked With
Mark
January 22, 2019
Service Department Took vehicle in for a recall and came home with two other items broke on my vehicle. Took another week to get car back in and they only admitted to br Took vehicle in for a recall and came home with two other items broke on my vehicle. Took another week to get car back in and they only admitted to breaking one and then wanted to charge $500 for the other broken piece that was not broke before they worked on my vehicle! Asked to speak with service manager and they couldn’t find anyone for me to talk to! More
by Kia35
Employees Worked With
Mark
