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Arapahoe Kia - Service Center

Greenwood , CO

4.6
285 Reviews

285 Reviews of Arapahoe Kia - Service Center

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March 22, 2024

Arapahoe Kia does not do good work on my 2015 Kia Soul. They do the minimum work so the customer pays high cost. I will not recommend this business to anyone. More

by BVIESCAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gurle, Mark
Mar 22, 2024 -

Arapahoe Kia responded

Thank you for your feedback. Please reach out to our Customer Relations Manager, Morgann Hines, at 303-874-2522 so she can get more detail and hopefully remedy the situation.

March 21, 2024

Great, quick service. Excellent communication. Didn't try to upsell me anything. Did a thorough check of the car. Very happy! More

by MCCOY.KATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ
Mar 21, 2024 -

Arapahoe Kia responded

Hi McCoy! We're delighted to know that you had a great experience with our service team at Arapahoe KIA! We always aim for excellent communication and thorough checks. Thanks for the positive feedback, we appreciate it!

March 21, 2024

I dropped my car off before 8am. called at 1pm was told they did the brakes but still needed to do recalls.I came by at 2ish and asked how far along they were.They did not even start More

by JOSHGUERIN63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney Goodgain
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Arapahoe Kia responded

Josh, thank you for the review. It's important that we provide all our customers with accurate information and timely service, so it's disappointing to hear about this experience. We appreciate your feedback and will utilize it to help improve our service & processes moving forward. If you'd like to discuss the situation further, please feel free to contact me directly at your earliest convenience. Respectfully, Morgann Hines - Customer Relations Manager - 3038742522

March 21, 2024

No communication from service advisor while car was being service. Advisor leaves for the day, had to ask someone else about the status of my car More

by frederickccabrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
CJ an Mark G
Mar 21, 2024 -

Arapahoe Kia responded

Frederick, thank you for the review. I'm sorry to hear about this situation and will make sure it gets addressed with the appropriate members of our team. I hope you'll consider giving us the opportunity to provide you with a better experience in the future. Respectfully, Morgann Hines - Customer Relations Manager - 3038742522

March 19, 2024

Steve did a great job for me, communicated well, very happy with his service. thank you. More

by KLPOTTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Mar 20, 2024 -

Arapahoe Kia responded

We really appreciate you taking the time to leave Arapahoe KIA this awesome review, thank you!

March 17, 2024

Problem could have been fixed without having to make a second visit by dealer saying they didn’t have the software at the time. Instead they tried to make me the expert repair technician by giving me a we More

by JM88012
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Goodgain
3.0
This rating includes all reviews, with more weight given to recent reviews.
Morgann Hines
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Arapahoe Kia responded

We're disappointed to learn about the inconvenience you experienced during your recent visit. We always aim for seamless service, and we apologize if this wasn't met in your case. Your feedback is valuable and will help us improve our customer experience moving forward. Respectfully, Morgann Hines - Customer Relations Manager - 3038742522

March 16, 2024

I needed an oil change and diagnostics done for an issue I was having with my blind spot sensors. I was able to get my oil changed, tires rotated and sensors fixed in a timely fashion. I was able to work wh More

by jcobb92405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Goodgain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgann Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Arapahoe Kia responded

It's great to know that you had a positive experience at Arapahoe KIA. We're glad we could provide the services you needed in a timely manner and that our waiting area met your needs. Thanks for choosing us!

March 15, 2024

Greated right away. Checked it was told 60 to 90 minutes to fix my lock. 30 minutes they were done. I have always had great service here. More

by CEC0838
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Hancheck
Mar 18, 2024 -

Arapahoe Kia responded

Hi Ceco! We're glad you had a great experience with our team at Arapahoe KIA! It's always our goal to provide efficient and quality service. Thanks for your support, we appreciate it!

March 15, 2024

I appreciate the expertise and advice that was given to me. Thank you for the great customer service. More

by JRODRIGUEZBRACEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Goodgain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgann Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Arapahoe Kia responded

Hi J Rodriguez! We're glad you had a positive experience with our team at Arapahoe KIA. Thanks for the review and your appreciation of our customer service! We'll see you next time!

March 14, 2024

Professional and quick service. They met my concerns I had on my car. Thanks again More

by D_325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know these people. I didn’t work with them
Mar 15, 2024 -

Arapahoe Kia responded

It was our privilege to serve you! Thanks for the kind review and please don't hesitate to reach out if our Arapahoe KIA team can assist you with any future automotive needs!

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