Arapahoe Kia - Service Center

Great friendly service. Fast and efficient. Mark Gurle was very firendly and helpful, he offered help to get back home after dropping off my car. Fast and efficient. Mark Gurle was very firendly and helpful, he offered help to get back home after dropping off my car. More

Helpful kind and fast! I am appreciative of the help and quick service from Mark I am appreciative of the help and quick service from Mark More

My Kia was due for oil change, so I drove-in w/o appt. I have tried to make an appt. but the website was a pain! Constant popups & hard to use, don't like working with the phone people, just more confus I have tried to make an appt. but the website was a pain! Constant popups & hard to use, don't like working with the phone people, just more confusion & delays. The Service Mgr. was prompt to setup the service, and I was advised of completion 10 minutes before it was done, and it was done w/in 1 hour. The $93 cost seemed high, compared to the same service last year at $65, but I paid it ok & the complimentary wash looked great. I had to sign 3 copies of forms with multiple pages each, too much to even try to read with a Service person waiting for me, and I only got 1 page as a receipt. No-one offered to review the service when done. Just pay & go... When I got home and opened the hood, the engine coolant was still on the "LOW" mark! The next day I returned & showed the Service Mgr., & he immediately got a jug of coolant and filled the container. Problem corrected & no cost. Just an inconvenience for me to drive back another 20 miles & 1+ hour wasted. I bought my car at Arapahoe Kia because it is close to me, & I want to do business there, but I get better service at other Kia dealers. When it was time to replace the Clutch Actuator fluid, I came to Arapahoe Kia & no-one had even heard of that service, so I went to another dealer & they knew about it & had the equipment to do it. More

I enjoy working with the service department at Arapahoe Kia. Fast and friendly service provided Kia. Fast and friendly service provided More

service was done as promised, quick, and easy. Very Impressed with the staff. I'll be back ! Very Impressed with the staff. I'll be back ! More

Excellent customer service, great communication and the Lyft ride was super helpful. Highly recommend this team, Lyft ride was super helpful. Highly recommend this team, More

Morgann did not address or reply to any of my emails or questions except for one when I asked for an acknowledgment of receipt of the email. She did not assist me at all during my concerns and complaints, questions except for one when I asked for an acknowledgment of receipt of the email. She did not assist me at all during my concerns and complaints, all she said was “yes Josiah, we have received your emails” and never replied again. Absolutely terrible customer service. More

The dealership provided me with excellent care and were able to resolve all items under warranty. able to resolve all items under warranty. More

They fixed an issue with my trunk that has been bugging me for a while. The service was great and Donnie Franklin is awesome to work with. me for a while. The service was great and Donnie Franklin is awesome to work with. More

Arapaho Kia is where I bought my car. I take it there for service and find the staff to be friendly and professional. I take it there for service and find the staff to be friendly and professional. More