Arapahoe Kia - Service Center

I’m disappointed that it costs $230 to find out that my daughter left her earring in the parking brake area. I will definitely not be bringing the car back for service unless I’m sure it’s a covered servic daughter left her earring in the parking brake area. I will definitely not be bringing the car back for service unless I’m sure it’s a covered service. More

Staff polite, informative, quick. All around good experience. Would recommend to others, will continue to use this facility for my car services needs. All around good experience. Would recommend to others, will continue to use this facility for my car services needs. More

I think the service was fine. The wait time was a little long. Our appointment was at 8:30. The vehicle was not ready until like 2 PM or after would be great to have a loaner if t The wait time was a little long. Our appointment was at 8:30. The vehicle was not ready until like 2 PM or after would be great to have a loaner if that’s ever option. More

I had to wait 90 minutes for the Service Department employee to program a 2nd key (I did not receive a 2nd key when I bought the car). When I was about to leave, I tried the new key. It did not work. I employee to program a 2nd key (I did not receive a 2nd key when I bought the car). When I was about to leave, I tried the new key. It did not work. I told the Service counter employee that it did not work. After waiting another 30 minutes, an employee came out to my car and programmed it. This is very unsatisfactory, especially buying 3 Kias in less than a year from this dealership. More

This was my very first service at this Dealership on a brand new 2024 KIA. Donni Franklin my service advisor and Jahiem Williams my sales advisor took really good care of me. Car was serviced on time and brand new 2024 KIA. Donni Franklin my service advisor and Jahiem Williams my sales advisor took really good care of me. Car was serviced on time and delivered clean with a complimentary car wash. More

I only brought the car in for two recall services. I'm still waiting the completion of a service that was started over 3 years ago. That was never finished, nor was any communication provided as to wh I'm still waiting the completion of a service that was started over 3 years ago. That was never finished, nor was any communication provided as to why. This service provided a list of items they found that they wanted me to approve/deny. That came to me via a phone text. Once I responded, no further text came to me when the service was completed. Instead, I received an email stating the completion. Why would two unique paths of communication be followed? I wasn't aware until later in the afternoon. No calls, 1 text, and 1 email. Doesn't make sense. They also left my windshield a mess after wiping it with a dirty rag (I have to assume a rag). The only reason I will use Arapahoe Kia Service again is if there is another recall. To my knowledge, the actual work was performed well. As for the Management Department, I don't know who Courtney Goodgain is. Nobody provided their name to me when I dropped off the car or when I picked it up. Same with Morgann Hines in the Administration Department. I simply do not know who these people are or how they had any involvement with the service of my car. More

Great service from start to finish. Very personable and helpful! I would highly recommend their service department. Very personable and helpful! I would highly recommend their service department. More