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Arapahoe Kia - Service Center

Greenwood , CO

4.6
283 Reviews

283 Reviews of Arapahoe Kia - Service Center

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October 27, 2024

I’m disappointed that it costs $230 to find out that my daughter left her earring in the parking brake area. I will definitely not be bringing the car back for service unless I’m sure it’s a covered servic More

by ADAM.MONTEFORTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney Goodgain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Arapahoe Kia responded

I'm sorry to hear about your experience with the service cost. We strive for transparency and value in our services, so it's concerning to know we fell short here. If you have any questions or would like further clarification on covered services, please feel free to reach out. Thank you, Joel Garbe - Sales Manager - jgarbe@coloradokia.com

October 26, 2024

Staff polite, informative, quick. All around good experience. Would recommend to others, will continue to use this facility for my car services needs. More

by ELL_IOTT04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Goodgain
1.0
This rating includes all reviews, with more weight given to recent reviews.
Morgann Hines
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Arapahoe Kia responded

We're delighted to hear that you had a positive experience with our team at Arapahoe KIA! Thank you for recommending us and trusting us with your car's service needs. We look forward to serving you again in the future!

October 23, 2024

I think the service was fine. The wait time was a little long. Our appointment was at 8:30. The vehicle was not ready until like 2 PM or after would be great to have a loaner if t More

by JOHNLTURNER14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Goodgain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgann Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Arapahoe Kia responded

John, thank you for your feedback. We apologize for the longer wait time and appreciate your suggestion about loaner vehicle options. If you'd like to discuss this further or have any other questions, please feel free to reach out. Thank you, Joel Garbe - Sales Manager - jgarbe@coloradokia.com

October 18, 2024

Adam was great to work with. He and Arapahoe Kia gave us 5-star service! More

by GBURGESS2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
October 11, 2024

I had to wait 90 minutes for the Service Department employee to program a 2nd key (I did not receive a 2nd key when I bought the car). When I was about to leave, I tried the new key. It did not work. I More

by HHALSTROM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Oct 14, 2024 -

Arapahoe Kia responded

Thank you for the review. I apologize for the inconvenience you experienced with the key programming. We strive to provide efficient service and it's disappointing to hear about your wait time. Please reach out if you'd like us to address any further concerns or discuss this matter in more detail. Respectfully, Joel Garbe - Sales Manager - jgarbe@coloradokia.com

October 11, 2024

This was my very first service at this Dealership on a brand new 2024 KIA. Donni Franklin my service advisor and Jahiem Williams my sales advisor took really good care of me. Car was serviced on time and More

by prashantkhanolkar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Goodgain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Arapahoe Kia responded

We're delighted to hear that Donni and Jahiem provided excellent service during your first visit at Arapahoe KIA. Thank you for sharing your experience with us!

October 10, 2024

I only brought the car in for two recall services. I'm still waiting the completion of a service that was started over 3 years ago. That was never finished, nor was any communication provided as to wh More

by MMMMETZLER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney Goodgain
1.0
This rating includes all reviews, with more weight given to recent reviews.
Morgann Hines
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Arapahoe Kia responded

We appreciate your feedback. It sounds like there were some issues with the service process, which we regret. We strive to provide clear and consistent updates, so this feedback is concerning. If you'd like to discuss further or have any other concerns, please feel free to reach out. Thank you, Joel Garbe - Sales Manager - jgarbe@coloradokia.com

September 28, 2024

Great service from start to finish. Very personable and helpful! I would highly recommend their service department. More

by KENFRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Franklin
Sep 28, 2024 -

Arapahoe Kia responded

Thank you for the high praise! We're delighted to hear that our service team at Arapahoe KIA provided a personable and helpful experience. We appreciate your recommendation! Have a great ride!

September 28, 2024

I was very happy with the service at Kia. Cliff Hall was very personable, courteous, and greeted me with a smile. More

by GOLDILOX46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cliff Hall
Sep 30, 2024 -

Arapahoe Kia responded

We're delighted to hear that Cliff provided you with such personable and courteous service at Arapahoe KIA. Thanks for sharing your positive experience!

September 28, 2024

Donnie and the rest of the service team at Arapahoe Kia always provide great service! More

by SUSAN.HEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie in service department
Sep 30, 2024 -

Arapahoe Kia responded

Susan, thank you for your continued support of the Arapahoe KIA service team! Donnie & the rest of the crew look forward to seeing you next time!

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