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Arapahoe Hyundai
Centennial, CO
7,607 Reviews
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Showing 7,607 reviews
March 13, 2025
I bought a used 2017 Chevy Bolt on August 5, 2024. As we were prepping to go to the financial department, we asked about the Used EV tax credit. We stated that we wanted to take the credit at time of As we were prepping to go to the financial department, we asked about the Used EV tax credit. We stated that we wanted to take the credit at time of purchase. We were only considering the Bolt because the EV credit made it affordable for our son. The salesman said that they did not do certificates for Used EV's at time of sale. However, we can claim the Used EV Credit when we file our taxes. Well, I am currently preparing my taxes. I submitted them and the IRS rejected my Used EV credit. I was told that they have no record for the purchase of my car in 2024. I reached out to Arapahoe Hyundai to understand why the IRS is unaware of the Bolt purchase. I spoke to three different people at three different times. Supposedly, I even spoke to the General Manager. He told me that he would look into it. I told him that this was $4,000 we are talking about. He corrected me and said, "No, they just take $4,000 off of your income." I corrected him. I told him, "No, you get the $4,000 as a refund." I knew I was correct because prior to filing my taxes I saw the EV Credit in my expected refund. He took my name and number. He told me he would call me back. To this day, no one has returned my phone call. This is criminal. More
by KR
Employees Worked With
Mitchell Gilbert, Terry Carver (can't read on paperwork)
January 25, 2025
I would give them 0 stars if that was an option. I will never allow Arapahoe Hyundai to work on my car again. They have lied to me, are completely incompetent, and the staff change every time I am t I will never allow Arapahoe Hyundai to work on my car again. They have lied to me, are completely incompetent, and the staff change every time I am there. In October, my brand new Santa Fe hybrid suddenly would not switch out of EV mode while merging onto the highway. I had it towed here. They had it for 10 days, but could not pull a code or figure out a problem. In November, the car did it again. We went back to the dealership. Again, they were unable to pull a code. They tell us they can’t do anything without a code. We ended up dropping it off to leave it for an extended period of time, as they kept telling us they couldn’t do anything unless they replicated the issue. The car sat on the lot for 18 days without being touched. Despite this, the service advisor lied to me and told me they were driving it “every chance they got.” I have a LoJack device on my vehicle, and it had not been driven since it had been dropped off 18 days prior. The dealership had the car for 26 days total, drove it on four days for a total of 40 miles, and once again claims they couldn’t replicate the issue or pull a code. The options we were given were to continue to leave it there or to bring the car in immediately if it happened again. In early January, the issue happened again. We purchased our own code reader and were able to successfully pull a code. We immediately went back to Arapahoe Hyundai, where the first words out of the assistant manager’s mouth were, “The codes don’t mean anything.” They couldn’t give us a loaner and couldn’t give a timeframe for a possible repair. We were put on a waitlist for a loaner car, but told that there were 15 people ahead of us, some of whose cars have been here for over a month. Yesterday, I set an appointment with McDonald Hyundai. In less than 36 hours, they confirmed the code we provided and fixed the problem. The solution? The housing for the air filter was loose, causing too much air to get into the system. It only needed to be tightened. The service advisor when we picked up the car stated, “This doesn’t just happen,” and asked who the last person to work on the car was. It was Arapahoe Hyundai, where I had an oil change done. I have never had such a horrible experience getting my car serviced. Not only will I never patronize Arapahoe Hyundai for any purpose ever again, I will tell everyone I know to avoid this place. More
by Katelyn.ridenour
Employees Worked With
Don’t know. Every time we went the last person we spoke with did not “work there” anymore.
August 18, 2024
I waited 2 months to get my car into their repair shop and have now waited 3+ weeks to even hear a diagnosis. An occasional text I receive reads “our techs are taking a look at it”. 2 months, 3+ weeks. I and have now waited 3+ weeks to even hear a diagnosis. An occasional text I receive reads “our techs are taking a look at it”. 2 months, 3+ weeks. I was also promised a phone call which I never got. I am being strung along and lied to. Unacceptable. More
by Jrevesz11
Employees Worked With
Bob
August 09, 2024
What a great pleasure to have worked with Bryant in service. He has made my experience painless on two different needed services on our Tucson Hybrid. What a great asset to your team. service. He has made my experience painless on two different needed services on our Tucson Hybrid. What a great asset to your team. More
by robbins1021
Employees Worked With
Bryant
June 27, 2024
Kudos to Jebril (service advisor) and Uri Camens for resolving my service problem in the most expeditious and courtesies manner. They respected my concerns and worked to resolve my issues while I waited resolving my service problem in the most expeditious and courtesies manner. They respected my concerns and worked to resolve my issues while I waited. Thank you Rick More
by TSLY2
Employees Worked With
Service Director Uri Camens and Service Advisor Jebril
March 01, 2024
Never received a called back or email response from any one. I left voicemails for a called back and not luck. I really was looking to buy the car I found in their lot. one. I left voicemails for a called back and not luck. I really was looking to buy the car I found in their lot. More
by apalacios8196
Employees Worked With
Sales Person assigned
February 03, 2024
Nancy Josh was our sales person and she was great explained car functions and very personable. Grady helped us with the paperwork and money part and was to the point and professional. Paid cash so no explained car functions and very personable. Grady helped us with the paperwork and money part and was to the point and professional. Paid cash so no big wait on loans. Everything with Grady was in order and quickly out the door we went. Hoping for the title soon. Love the palisades. More
by Pops
Employees Worked With
Nancy hoag, Grady Conner
January 03, 2024
ABSOLUTELY DISRESPECTFUL AND MONEY HUNGRY. I came in to buy my car on October 9th, 2023. They said that better discounts are given to those who take loans, but there's no prepay penalty. Why? I came in to buy my car on October 9th, 2023. They said that better discounts are given to those who take loans, but there's no prepay penalty. Why? Who the xxxx knows, but whatever. So I paid my loan in full the moment I was able to (about a week later). I verified with that loan department and it's confirmed that it's fully paid off, yet I still have yet to receive the title for the vehicle (over 2 months later). Secondly, the dealership gave me the car that night with less than a gallon of gas left. They said that their pump was broken and that they would send me a gift card with gas money to make up for me needing to stop to fill up just after driving it off the lot. While this isn't a big deal, the fact that they didn't send it and said they did when I asked multiple times over the span of two months did tick me off. They kept coming up with excuses, like having my wrong address, or telling me that they forgot to send it, or that they needed the finance department to sign it off first. I was extremely patient with them, seeing as how it took over 2 months for them to finally send the certificate via email (not mail like they said they would), and what they sent says far less than what they told me they would send (only enough to fill half a gas tank). AND, when I tried to use it today, the gas station attendant as well as his supervisor said that it doesn't work. The certificate says it can be redeemed with any Kroger station, but that is apparently incorrect, according to the one I went to. I double checked with them and had them manually enter the gift card number more than once, as well as scan the barcode, but it still failed, and I had to wait for the supervisor to also check, therefore wasting over a half hour of my time and the clerk/supervisor at the gas station! So it's a big deal to me now. And here's the more annoying part: I wasn't planning on leaving a review until after I got the gift card and title, but the dealership called me and asked that I leave my review before a deadline of theirs (because apparently there's deadlines to leave the review?) or else my chance would expire. In good faith, I left them a good review as they said anything less than a perfect 10 is failing. However, after that point is when they started to ignore me when I had questions. I've been bounced around by departments and managers who are almost no help and will just feed you what you want to hear but not do anything about it. So I rescind my perfect 10. They get a 0 for disrespect. Let me clarify: I have nothing against Hyundai. I've bought four over the span of my life. However, I think that Arapahoe Hyundai is definitely NOT the place to go. I would recommend going to a different Hyundai dealership. The salesman was very pushy and has since started to ignore my calls/texts, and the service has been absolutely awful. They don't seem to care about their clients after the fact. It's a badly burned bridge, because I always recommend Hyundai to friends and family. Won't make that mistake again. They get a zero star from me if I could have that option. More
by Taylor Stanecek
Employees Worked With
Ian Willoughby
December 07, 2023
fourth vehicle from Arapahoe Hyundai. Phil Porras has always helped us with our leasing of a vehicle. They are a busy dealership, but never felt ignored. Leasing a vehicle works for u Phil Porras has always helped us with our leasing of a vehicle. They are a busy dealership, but never felt ignored. Leasing a vehicle works for us. We have had Hyundai Tucsons, but changed to the Santa Fe and what a difference, a smooth ride and comfy. Phil, finance dept were straight forward and we knew all charges before we signed on the dotted line. Thanks guys More
by Randy Olson
Employees Worked With
Phillip Porras
November 20, 2023
Second car that I've bought and have waited over 6 months for a title. I will never buy another car from them or recommend to anyone I know. Bad, bad, bad. for a title. I will never buy another car from them or recommend to anyone I know. Bad, bad, bad. More
by ejmarley2893
Employees Worked With
Leo Zombek, Devin Johnson
