Arapahoe Hyundai

I bought a used 2017 Chevy Bolt on August 5, 2024. As we were prepping to go to the financial department, we asked about the Used EV tax credit. We stated that we wanted to take the credit at time of As we were prepping to go to the financial department, we asked about the Used EV tax credit. We stated that we wanted to take the credit at time of purchase. We were only considering the Bolt because the EV credit made it affordable for our son. The salesman said that they did not do certificates for Used EV's at time of sale. However, we can claim the Used EV Credit when we file our taxes. Well, I am currently preparing my taxes. I submitted them and the IRS rejected my Used EV credit. I was told that they have no record for the purchase of my car in 2024. I reached out to Arapahoe Hyundai to understand why the IRS is unaware of the Bolt purchase. I spoke to three different people at three different times. Supposedly, I even spoke to the General Manager. He told me that he would look into it. I told him that this was $4,000 we are talking about. He corrected me and said, "No, they just take $4,000 off of your income." I corrected him. I told him, "No, you get the $4,000 as a refund." I knew I was correct because prior to filing my taxes I saw the EV Credit in my expected refund. He took my name and number. He told me he would call me back. To this day, no one has returned my phone call. This is criminal. More

I would give them 0 stars if that was an option. I will never allow Arapahoe Hyundai to work on my car again. They have lied to me, are completely incompetent, and the staff change every time I am t I will never allow Arapahoe Hyundai to work on my car again. They have lied to me, are completely incompetent, and the staff change every time I am there. In October, my brand new Santa Fe hybrid suddenly would not switch out of EV mode while merging onto the highway. I had it towed here. They had it for 10 days, but could not pull a code or figure out a problem. In November, the car did it again. We went back to the dealership. Again, they were unable to pull a code. They tell us they can’t do anything without a code. We ended up dropping it off to leave it for an extended period of time, as they kept telling us they couldn’t do anything unless they replicated the issue. The car sat on the lot for 18 days without being touched. Despite this, the service advisor lied to me and told me they were driving it “every chance they got.” I have a LoJack device on my vehicle, and it had not been driven since it had been dropped off 18 days prior. The dealership had the car for 26 days total, drove it on four days for a total of 40 miles, and once again claims they couldn’t replicate the issue or pull a code. The options we were given were to continue to leave it there or to bring the car in immediately if it happened again. In early January, the issue happened again. We purchased our own code reader and were able to successfully pull a code. We immediately went back to Arapahoe Hyundai, where the first words out of the assistant manager’s mouth were, “The codes don’t mean anything.” They couldn’t give us a loaner and couldn’t give a timeframe for a possible repair. We were put on a waitlist for a loaner car, but told that there were 15 people ahead of us, some of whose cars have been here for over a month. Yesterday, I set an appointment with McDonald Hyundai. In less than 36 hours, they confirmed the code we provided and fixed the problem. The solution? The housing for the air filter was loose, causing too much air to get into the system. It only needed to be tightened. The service advisor when we picked up the car stated, “This doesn’t just happen,” and asked who the last person to work on the car was. It was Arapahoe Hyundai, where I had an oil change done. I have never had such a horrible experience getting my car serviced. Not only will I never patronize Arapahoe Hyundai for any purpose ever again, I will tell everyone I know to avoid this place. More

I waited 2 months to get my car into their repair shop and have now waited 3+ weeks to even hear a diagnosis. An occasional text I receive reads “our techs are taking a look at it”. 2 months, 3+ weeks. I and have now waited 3+ weeks to even hear a diagnosis. An occasional text I receive reads “our techs are taking a look at it”. 2 months, 3+ weeks. I was also promised a phone call which I never got. I am being strung along and lied to. Unacceptable. More