Aransas Autoplex

They were able to find the problem and fix it quickly. The staff is helpful and friendly. The staff is helpful and friendly. More

Our experience with the service department has been highly frustrating. We had our vehicle towed into the dealership due to a major component failure - to be repaired under our extended warranty. Du highly frustrating. We had our vehicle towed into the dealership due to a major component failure - to be repaired under our extended warranty. Due to several delays with the towing company (not Aransas Autoplex's (AA) fault by any means - this was being coordinated via our insurance carrier), our vehicle arrived to AA (15 min from our home where the vehicle was located) close to 5pm (the initial incident occurred and towing request was made at 7am). AA received the car into the service area and advised they would inspect and start process to submit for warranty repair "if it was deemed a covered item" the following day. That statement set the tone for how our advisor handles customers unfortunately. The following day I spoke to Nancy (our designated advisor) who let me know that they would be looking at it and submitting a claim to the warranty company later that day. I called later that day only to be informed they had not finished the diagnostic yet and were waiting to get ahold of the warranty company still. The following morning I reached out again and was told they had contacted the warranty company but due to the cost of the repairs, an independent advisor was needing to come out to review the issue and approve the repair claim. At this point, we had been out a vehicle 3 full days and were at the beginning of the weekend (Friday). No loaners offered, and the warranty only approves 5 days of rental after inspection is done. I had to call the warranty company personally and get pre-authorization to get a rental car for my wife for the weekend so she could make it to work. Then, based on the repair being approved the following Monday, we didn't get our car back until late Friday (costing us 2 days of rental out of pocket). To add to the frustration here, every bit of the communication regarding our vehicle's status had to be prompted by my calling the advisor. Oftentimes multiple calls each day to get updates. There was little to zero outbound effort here on the dealership's end. They would say they were going to call - and never did. Come to the point of picking up the car after the repair is done and they hadn't gotten anything done with the replacement/ repair of the damaged wheel as "that's a different warranty and didn't appear to be a covered item - every other rim is spotless and the only one scratched up is the one that was involved in the control arm snapping). After driving off, we noticed that one of the automatic mirrors (the one on the side that had repair work done on it for the control arm etc) no longer functions. I called and was told I could drop off the vehicle for another 24-48 hrs for them to diagnose that issue and "see if that is a warranty item or not". It worked before they had it and now it doesn't. Also, it's a freaking mirror that doesn't operate anymore when the other side works perfectly. I supposed to not have a car for 24-48 hrs while it sits in their lot waiting for them to spend 15 min pushing some buttons and pretending to care for a $100 deductible. Just stop. I get it that it's a small town and staffing may be difficult. We aren't retired with unlimited free time and purchased max care warranties to cover any of these issues that pop up accordingly. Not to be hassled by the service advisor. My other vehicle is warranty serviced at another Aransas Pass dealership and that experience is night and day different. The advisors actually call you with updates. At AA, they say they'll give you a call, but you won't get one. I'm still waiting on a call from the service manager to rectify the issue. If you call them, they act bothered that they have to talk to you and do their jobs. As inconvenient as it may be, I would advise anyone purchasing a vehicle or needing service to take your GM product elsewhere. Unless you have the freedom to be stranded without a car and in the dark on it's repair status. More

I am writing to formally express my concern regarding the recent service performed on my 2024 GMC 2500HD at your dealership. After the initial service was completed, I discovered that the steering and sus recent service performed on my 2024 GMC 2500HD at your dealership. After the initial service was completed, I discovered that the steering and suspension components had not been lubricated (greased), even though this was included in the service. The truck was returned to service to have the lube job completed, but upon receiving it again, only the ball joints had been greased. The tie rod ends, steering linkage, idler arm, and pitman arm were left untouched. This required a third trip back to service before the service was finally completed. Proper lubrication of these components is essential to prevent premature wear and ensure safe operation. While this may not be considered a critical repair, it raises serious concerns about the quality and thoroughness of the service provided. If such a basic maintenance task cannot be performed correctly, it makes me question whether I can trust the dealership to handle more complex and intensive repairs in the future. I do want to acknowledge that my interactions with the parts department, cashier, and my service advisor were positive. The parts attendant provided exceptional and friendly customer service, and both the cashier and service advisor were courteous and professional. My concern lies specifically with the execution of the service work itself. I respectfully request that you review this matter and take steps to ensure that service procedures are carried out thoroughly and accurately. Customers should feel confident that their vehicles are being serviced properly the first time. More

Always get good service at Aransas Autoplex. I am sure that I will be back for future service work when needed. I am sure that I will be back for future service work when needed. More

We were kept abreast of what was going on. Good communication. Text and phone call were appreciated Good communication. Text and phone call were appreciated More

Always cordial. Always informative. No bad experiences. Mr. Tommy, the owner has always been fair and friendly. Jesse Green in sales has been excellent to me and my Always informative. No bad experiences. Mr. Tommy, the owner has always been fair and friendly. Jesse Green in sales has been excellent to me and my family. More

Every time I get my oil change, not even a week later I get a windshield wiper fluid low. I'm guessing they don't check the fluid level and if low refill? 3 get a windshield wiper fluid low. I'm guessing they don't check the fluid level and if low refill? 3 More

I called for a same day appointment and they were able to for me in. The service i requested was completed and I'm very happy with the work. Ashley kept me informed the whole time. That was a job well done. for me in. The service i requested was completed and I'm very happy with the work. Ashley kept me informed the whole time. That was a job well done. 1 thing though, I got further into the survey and you want me to rate their work, but the cashier isn't listed. That is a big mistake. The cashier is a critical link in the chain. If you didn't know, you have a really good one More

Accessories installed perfectly and in a timely manner. Courteous and professional employees. I appreciate the great service! Courteous and professional employees. I appreciate the great service! More

Ashley and the service department are Always very helpful and friendly..They made sure I was comfortable during my wait time. helpful and friendly..They made sure I was comfortable during my wait time. More