Apple Used Autos Shakopee

Great experience I visited Apple Used Autos because of a car I saw online. Rich Hervieux was who helped me. He was pleasant, helpful, not pushy, honest, and fair. I al I visited Apple Used Autos because of a car I saw online. Rich Hervieux was who helped me. He was pleasant, helpful, not pushy, honest, and fair. I also worked with Chad in finding a fair trade-in value for my car. I made one visit and left in my "new" car. It's honestly the best car buying experience I've ever had. From start to finish, it was a great experience. More

Wonderful Car Buying Experience I found the car online and called Apple Autos about it and scheduled an appointment. The Sales Consultant was Dacy Williams. I had about a five hour I found the car online and called Apple Autos about it and scheduled an appointment. The Sales Consultant was Dacy Williams. I had about a five hour drive and Dacy was kind enough to call on my drive to make sure I was still on time and had the directions. Dacy let me look over the car thoroughly and then take it for a test drive. She even had a mechanic put it up on a hoist for me so that my father and I could look underneath it. Overall, the price was great and Dacy was awesome to deal with! thanks, Andy More

Nice Buying Experience Found the car on CarSoup. Made the connection with Dacy. She allowed me to take it to my mechanic. It checked out. Bought the car. Rich was great Found the car on CarSoup. Made the connection with Dacy. She allowed me to take it to my mechanic. It checked out. Bought the car. Rich was great to drive me back from the airport, after dropping off a rental car. They had the car all gassed up and ready when I got back. "The team went above and beyond." Thanks Dan More

Very good experience. We located a car they had on Autofinder.com We went to look at the car and decided the one we went to look at wasn't in very good condition. So we to We located a car they had on Autofinder.com We went to look at the car and decided the one we went to look at wasn't in very good condition. So we took a drive around the lot. We saw another car there that looked interesting and the price was in our range, so we checked it out. Our salesman Steve came out to check on us. He went for the keys. He handed me the keys, and it wouldn't start (the coldest day of the year). Steve told us he would get it running right away. We went to get some lunch and returned. It was running and waiting for us. Took it for a drive. We bought it. Steve then had the service department put a brand new battery in it for us at no extra charge. We are very happy with our experience and our car. All is good!! More

Great buying experience I located a car online at Apple Auto and set up a appointment with Dacy Williams to take the car for a test drive. When I got there the car was parked I located a car online at Apple Auto and set up a appointment with Dacy Williams to take the car for a test drive. When I got there the car was parked up front running,which was very nice since it was a very cold day.After I took the car for a test drive and was very impressed with the car,but i had 1 more car to look at that day. I got in touch with her the next day,she mentioned they just lowered the price of the car and I told her I would take it. Dacy and the other staff were also very helpful in making payment process go very smoothly. Dacy and the other staff I dealt with were all very nice people and I definitely would purchase another vehicle from them in the future. More

Stereotypical Car Salesman Traded in a more expensive vehicle for something more practical. There was a reasonably priced vehicle available. When I asked they stated they had no Traded in a more expensive vehicle for something more practical. There was a reasonably priced vehicle available. When I asked they stated they had not done an inspection on the vehicle and they did not know if anything was wrong with it. I doubt that. Out of convenience I had them inspect it at my cost (lesson learned). My concern was the head gasket and belts. "Everything looks really good, a small leak out of the oil pan, and you should probably replace the axle". That seemed reasonable so I allowed them to fix the axle. I took the vehicle to my mechanic for a tune up and timing belt change. He had quite a different story regarding the condition of the belts and the head gasket. Unless the dealership mechanic is a complete idiot, and maybe he is because there were two extra quarts of oil in the car, there is no way he should have missed that head gasket. There was belt dressing everywhere to keep the squeal hushed. I did call the sales manager who's response was there is a 5 day return policy. Well that's great but it's not an excuse to deliberately lie to me to sell a vehicle. Had the team been honest with me up front There might be 4 stars up there! I would also add this business has a 'F' rating on the BBB (Better Business Bureau ) for multiple unanswered complaints. Something I should have researched prior. More

Started out good and went downhill fast. I shopped online through Apple and submitted an inquiry regarding a Toyota they had for sale. The next morning I got a phone call from Phil asking whe I shopped online through Apple and submitted an inquiry regarding a Toyota they had for sale. The next morning I got a phone call from Phil asking when I would like to come test drive it. We arrived at the dealership within half an hour after the call, the car was parked out front and ready for me to test drive. Phil was friendly and did not pressure me to buy. I got a fair trade in value on my car. There was one minor door noise with the car I was purchasing and they immediately took it into the shop to fix it. This took a little longer than we were originally told but it was the only reason for the 4 star ratings. Edit** My car was making a slight squeal when cold. It started to get louder and more persistent. I was told the belt was new when I bought the car and it was advertised as so. I brought it in and the belt was fine, but the technician at Apple Auto had failed to properly tighten it. Lucky for me it was an easy fix requiring no new parts. Also, My 21 day permit is about to expire so I called the dealership to see if my license plates had arrived. After speaking with four people and being put on hold four times no one is able to tell me whether or not they are in. The last woman finally asked for my phone number and offered a call back when she has an update. Poor organization...started out as a 4 star experience but when it was all said and done I am not sure I would go back. **Another update** Received a phone call from the manager late afternoon on the day my permit expired stating my plates were in. I drove straight to the dealership after work, arriving around 6:20pm. I walked into the show room where there were two women working and one client. One of the women made eye contact with me and walked away. She went to the desk and leaned against the side of it, paying me no attention. I waited to make sure she was not with another client that I was not aware of. After a bit I ended up having to approach her and tell her why I was there. She reacted as if I was bothering her, walked around the desk to get my plates, and explained to me that their service center was closed so she "hoped I had someone who could help me". There was no offer to extend my permit and schedule a time for me to bring the car in or even an "I'm sorry, the service center is closed would you like to take these home or can you come by when they are open between the hours of ___ and ___". I have no problem undoing a few screws and swapping plates myself, but one of the screws is tightened down to the point that I can't even get it to loosen, I guess it is a good thing I have someone to help me! I would never go back there or recommend this dealership to anyone. I work in customer service and this is absolutely not how you treat someone who pays for your goods and/or services. More

Great Car, Great Service, Way Below Book Price Living in Bismarck North Dakota and the oil boom hitting it is almost impossible to find a good car for a reasonable price. We had found a Pontiac Vib Living in Bismarck North Dakota and the oil boom hitting it is almost impossible to find a good car for a reasonable price. We had found a Pontiac Vibe at apple online with car soup. We met Dacy and she let us test drive the car. She was very helpful and considerate, answering all of our questions. They allowed us to take the car to a repair shop and found that it was in good working condition. Bought the car and drove it back to Bismarck. I've been driving it ever since without any problems. More

Worked with Phil D. and had a great overall experience. I shopped online through Apple and submitted an inquiry regarding a Toyota they had for sale. The next morning I got a phone call from Phil asking whe I shopped online through Apple and submitted an inquiry regarding a Toyota they had for sale. The next morning I got a phone call from Phil asking when I would like to come test drive it. We arrived at the dealership within half an hour after the call, the car was parked out front and ready for me to test drive. Phil was friendly and did not pressure me to buy. I got a fair trade in value on my car. There was one minor door noise with the car I was purchasing and they immediately took it into the shop to fix it. This took a little longer than we were originally told but it was the only reason for the 4 star ratings. More

Genuine personnel I have never been more satisfied with a car sales transaction. Antwane and his professional yet friendly attitude made all the difference. My trade I have never been more satisfied with a car sales transaction. Antwane and his professional yet friendly attitude made all the difference. My trade in price was above average and their vehicle pricing was competitive. I recommend Apple to anyone who is looking to buy. Five star staff and pricing!! See for yourself. More