Apple Tree Honda

Here I sit again. The service advisors are indifferent ! Here I sit again after 90 minutes and the car just sits in the service bay . Apparently my 8:45 scheduled appt was just for me to be here. When asked Here I sit again after 90 minutes and the car just sits in the service bay . Apparently my 8:45 scheduled appt was just for me to be here. When asked about the time I'm told by one service writer YOU need to talk to the person who wrote you up and WALKS AWAY. "MY" service writer tells me that the time was for you to be here . So first appt and scheduled appt mean nothing to them ...again! Last time the service writer tells me he has not eaten lunch and will be right back. Ten minutes later i see him eating lunch and never came back to me. I complained ..no apology or expedited service. Nothing. It took 2 hours last visit to get the battery out of warranty by a month replaced. No credit. They inspected and washed the car when I specifically asked them NOT to as I was in a bit of a hurry. RUN do not walk away from the set is department. Go anywhere else. More

Beware of predatory tactics My daughter's Honda CR-V had a driver's airbag recall. The airbag light was coming on intermittently. On May 13 we took it to Appletree. The parts w My daughter's Honda CR-V had a driver's airbag recall. The airbag light was coming on intermittently. On May 13 we took it to Appletree. The parts weren't going to be in for a couple of months, so they loaned her a car ... Not a rental car, but a new Accord. (Actually the first loaner was a Civic, but we returned it within hours because the AC didn't work). On June 26 the parts came in. They gave us 24 to 48 hours to meet them with the key to tow in the CR-V. She lives alone in Asheville and works full time but was able to arrange this. While they had her car they did a "multipoint check." They found $3,500 in suggested repairs. If we didn't do the repairs there would be diagnostic charges of @$150. We chose to repair the front brakes but wanted second opinions on the remainder leaving a $109 diagnostic charge to determine why the AIRBAG light was on. Apparently her car was finished on June 29 but the did not call us until July 6. They (Jason Easley) left a threatening message that they had "been trying to reach us and would charge us if we didn't return the Accord with 24 to 48 hours of when our car was finished." This was very difficult because of the holiday week so I asked for an extension. They referred me to "Corporate." After half an hour on the phone with Corporate they told me the decision was the dealership's. The dealership is still saying it belongs to Corporate. While talking to Corporate I was informed that her car has ANOTHER AIRBAG RECALL for the passenger side. Appletree knew this! I requested to keep the Accord until the parts are in for this second recall. They said, "no, just don't let anyone ride in the passenger seat." If we didn't return the Accord within 48 hours they were going to charge $45 a day. Too bad it was during the holiday week. We rearranged our schedules to return the car by 7 pm on July 7 (with a full tank or we'd be charged). Upon returning it they said we had caused @$450 in damages to the car. A pebble size dent on a door from another car door and a scratch on a wheel. They settled for $50. I will never own another Acura or Honda (and we have purchased six new Hondas), and will never use this dealership again. It was a very frustrating and disappointing experience! More

Great Experience! People at this dealership are wonderful and extremely helpful! Betsy Woods (finance manager), Troy (sales), Malachi (delivery specialist) and Ray McCa People at this dealership are wonderful and extremely helpful! Betsy Woods (finance manager), Troy (sales), Malachi (delivery specialist) and Ray McCall were very friendly and courteous. We appreciate their professionalism! More

Great buying experience! We purchased our 4th Honda from Apple Tree today. Great buying experience. We asked specifically for Jeanie Heatherly to be our sales person. She list We purchased our 4th Honda from Apple Tree today. Great buying experience. We asked specifically for Jeanie Heatherly to be our sales person. She listened to our purchasing desires and helped us to select the CR-V that we wanted. Jeanie also got us a very fair trade in value for the CR-V that we traded in. If you go to Apple Tree, ask for Jeanie. You will not be disappointed! Thanks Jeanie. Great job! More

Lease trade in was a breeze Everyone from the finance department to the gentleman who set up my Bluetooth was so helpful. Im originally from Fl, and we dont have great customer s Everyone from the finance department to the gentleman who set up my Bluetooth was so helpful. Im originally from Fl, and we dont have great customer service like I experienced at Apple tree. More

Poor customer service This dealer provides the worst customer service I have ever experienced. All other Honda dealers go out of their way to ensure customer satisfaction. This dealer provides the worst customer service I have ever experienced. All other Honda dealers go out of their way to ensure customer satisfaction. I had my vehicle serviced today for several minor issues. I left the dealer thinking my issues were resolved, to find out a new issue was created that I was unaware. I called the dealer the next day to explain the new issue that was not present when I left my vehicle with them the day before. They did not want to take responsibility after numerous calls and speaking to the Service Mgr, Jack Thill. They still wanted to charge me to correct their error and were not willing to fix the problem that was not originally present. The Tech made a mistake and they tried to cover it up. Jack and his team are not honest nor are they willing to right their wrongs and keep their customers. Instead they want to nickel and dime you to death. Every time I have had any interactions with this dealer there has been some sort of problem and issue. I have dealt with other Honda dealers with no issues or problems and they always ensure a good experience and customer satisfaction. Not so for Appletree Honda and their management. As of today they have lost my business and I will not return for further service work or purchases. You much better off to drive the Hendrick Honda in Hickory or Morganton or go to Greenville, SC. They will treat you right and you will get much better service and a better deal on prices and labor. Shame on you for treating your Asheville customers so badly. When I moved here people warned me about your dealer, now I know why! More

traded a Civic for a CRV Salesperson Jeanie is awesome!!!! We agreed on the deal very quickly. Most people have seen the person who likes to play games, counter offer after co Salesperson Jeanie is awesome!!!! We agreed on the deal very quickly. Most people have seen the person who likes to play games, counter offer after counter offer, back and forth, lets sit down and talk about it, make it take entirely too long, before finally agreeing on the deal you originally ask for, and act mad at you because of it. I call them idiots because they REFUSE to gain or retain customers. Apple Tree didn't do that. Apple Tree seemed happy to gain a new customer. More

made car buying painless. Cameron and Russ were very helpful in answering the few questions I had and very smoothly led us from the test drive to purchase. I appreciate his cal Cameron and Russ were very helpful in answering the few questions I had and very smoothly led us from the test drive to purchase. I appreciate his calm demeanor and patience with our questions. He was willing to check on anything he wasnt sure about. I have been a Apple Tree customer since the 80's and this was the smoothest purchase. More

Great experience I just got a new car. All of the people that I dealt with were so helpful. Especially Riss and Betsy. And they were willing to stay later than they ha I just got a new car. All of the people that I dealt with were so helpful. Especially Riss and Betsy. And they were willing to stay later than they had to. More

Over four hours to finalize Cameron was great and helped us via phone. Worst experience with finance and had to correct and get the $500 included in sales price. Sent wrong info Cameron was great and helped us via phone. Worst experience with finance and had to correct and get the $500 included in sales price. Sent wrong info to the SECU thus had to go back to dealer thankfully before we drove off. Would never recommend as wanted us to drive 25 miles and bring check back. Worst experience ever in dealing with honda dealers More