Apple Tree Honda

I was an out of state buyer and recently purchased a used car from this dealership. When the vehicle arrived it was inoperable and other equipment did not work (A/C, Radio, and Transmission). Contacted the d car from this dealership. When the vehicle arrived it was inoperable and other equipment did not work (A/C, Radio, and Transmission). Contacted the dealership to ask why did not disclose any of these issues as being problems prior to my delivery and they stated it’s an As Is purchase. But you advertise the vehicle with this equipment, no mention it is inoperable. (They were marketing to sell this vehicle for $19,000 over and above what they purchased the car for 8 month ago). Then the GSM hung up the phone on me. Stay away from this company and buy your car elsewhere. More

If I could give 0 stars to this service I would. On 8/16, I arrived for my 9:20 appointment at 9:18. As I was waiting to get checked in, I overheard one technician say to another, "I told her (walk On 8/16, I arrived for my 9:20 appointment at 9:18. As I was waiting to get checked in, I overheard one technician say to another, "I told her (walk in) that we could get her done by 11:30." I then got checked in and began my wait. At 10:50, I texted to find out what was taking so long. I received a text that said "we are backed up" At 11am, the girl with the walk in appointment checked out and left. I then sent a message indicating that I had an another appointment that I needed to get to. I received a response stating that someone could drop me off at said appointment if it was close. I replied that my appointment was in Morganton. I then received a message "we will put a rush on it". At 11:28; after waiting 2 hours for a simple oil change, I sent a message stating that I had to leave in 5 minutes or that I would be late for my next appointment. I was finally able to check out at 11:33. I asked about my breaks, the technician said they were fine. However, when I looked at my paperwork it is indicated that my breaks are in the yellow zone, follow up is needed and that I declined services.. I was only given a simple apology for the delay. The services that I received should have at least been discounted, if not free. I am highly disappointed in your service department. More

Our experience with Appletree Honda has been amazing,,,The professionalism, courtesy and above all the exceptional care we have received each and every time with Caleb in the Service department amazing,,,The professionalism, courtesy and above all the exceptional care we have received each and every time with Caleb in the Service department brings us back year after year..Appletree employs wonderful people, and Caleb is one of the very best! More

Purchased a 2022 honda ridgeline. It was one of the best experiences I have had buying a car......thanks to Betsy Woods, who was patient, entertaining and knowledgeable. I would only It was one of the best experiences I have had buying a car......thanks to Betsy Woods, who was patient, entertaining and knowledgeable. I would only buy from Apple Tree if Betsy was there. Ellen Raffel Miller and Les Barnett More

I know nothing about this dealership. It was only recommended to me by someone selling a VW van. It was only recommended to me by someone selling a VW van. More

My deal was great and the car cosmetically was immaculate. However, when I test drove the car the brake rotors were terrible. This was fixed but I took it home and had it looked at Discount tire immaculate. However, when I test drove the car the brake rotors were terrible. This was fixed but I took it home and had it looked at Discount tire and learned that the rear brake rotors were completely gone. The tires show uneven wear which Create excessive road noise The Lugnuts were of the wrong size and did not tightly hold the rim to the axle. The dealerships seemed like very nice people and I expected that they would prep the car properly. It is clear that no maintenance was done on this vehicle for brakes and tires. I don’t get taken very often I was very disappointed with this dealerships lack of mechanical preparation of this vehicle. It will cost me at least $1500 to bring this vehicle up to par. More

The customer service I encountered when I had an inoperable car issue within 10 days of moving was outstanding. Danny, Caleb, and Katie response was professional and prompt. Can’t thank them enoug inoperable car issue within 10 days of moving was outstanding. Danny, Caleb, and Katie response was professional and prompt. Can’t thank them enough for assisting me to get me back on the road. More

I have taken my Fit and CRV to be serviced since purchasing them. For many of these appointments I worked with Brenda, a service center associate. She has always provided excellent service, clearl purchasing them. For many of these appointments I worked with Brenda, a service center associate. She has always provided excellent service, clearly stating what needs to be repaired or replaced, and quoting the cost of each. She has also been extremely personable, obviously caring about her customers. I trust her to walk me through the process of keeping my vehicles in excellent shape. In my view she deserves any extra incentives you can provide! More

Good help from salesman unfortunately they were not negotiable on price. Felt they were overpriced so I didn’t buy there. negotiable on price. Felt they were overpriced so I didn’t buy there. More

Purchased two new Hondas recently, a Honda CRV and a Honda Civic Sport, from this dealership. This is just my opinion but received the best service from Peter Estrada. He was especially helpful from st Honda Civic Sport, from this dealership. This is just my opinion but received the best service from Peter Estrada. He was especially helpful from start to finish. Would definitely ask for him again. Thanks again from consumer Steve and Gracie West. More