Apple Tree Acura

I took delivery of my CPO Pilot in January 2029. The clips for the right side of the passenger seat leather were not attached. They reattached them at no charge. A few of months later they came deta The clips for the right side of the passenger seat leather were not attached. They reattached them at no charge. A few of months later they came detached again. I was told the seat needed to come out to fix correctly. I wondered why it wasn't fixed correctly the first time but paid the $200 dollars to have it repaired CORRECTLY. I was told it would take 90 minutes. I sat outside while I waiting since the weather was nice. My car happened to be in view while I waited. The work was completed in 40 minutes. When the car was complete, an employee mentioned the seat didn't need to come out. Then, the same employee came up to me again and said the seat DID need to come out. I had full view of the car outside the entire time, and the seat never came out. I left and took a look at the way the clips are attached under the seat. If the side bolster has weight on it, it will most definitely become detached again. I decided to go to the Honda service center that has always been great since I purchased my last Pilot in 2018. I spoke to my advisor that I usually see, and he called down to the Acura service manager. I was there when they were speaking. The advisor hung up the phone and shook his head. He said that the service manager at Acura will not be addressing my issue. The advisor and I couldn't believe it. That's when the advisor said, " I'm going to get you a manager and we will resolve this issue." The Honda portion has always been 5 stars in my book. I don't see myself ever stepping foot in the Acura portion. More

Always a pleasure doing business with John in Honda service. He has been spot on with my service and I recommend him highly. service. He has been spot on with my service and I recommend him highly. More

Service advisors were great repair was done timely. Price didn’t match with service contract Price didn’t match with service contract More

I am from out of town and they did an excellent job handling my concerns and questions. The shuttle service was helpful and I appreciated the mobile battery change! John was my adviser! He was an excel handling my concerns and questions. The shuttle service was helpful and I appreciated the mobile battery change! John was my adviser! He was an excellent service provider as well! More

Received my 60k servicing and did detailing for my '22 RDX and the service great. They loaned me a car to use and my car was ready within a day. Great working with John. RDX and the service great. They loaned me a car to use and my car was ready within a day. Great working with John. More

Philip was fantastic! Truck was exactly as promised. Easy and simple. In and out in less than an hour! Thank you! Truck was exactly as promised. Easy and simple. In and out in less than an hour! Thank you! More

My go to when I need my vehicle serviced. Brenda is always nice & understanding when I go. Brenda is always nice & understanding when I go. More

Joe kept in touch while they diagnosed a service problem, explained the resolution and provided great service. explained the resolution and provided great service. More

So knowledgeable and kind when working with Angelo. He made the whole experience a pleasure He made the whole experience a pleasure More

Speedy and painless, no upselling. Plus a great car wash! I was very happy. Thanks! Plus a great car wash! I was very happy. Thanks! More