Apple Honda - Service Center

Apple Honda Service is the best I brought my 2013 GMC Terrain in for service on a Saturday for a check engine light and I needed it done right away because I was leaving town and nee I brought my 2013 GMC Terrain in for service on a Saturday for a check engine light and I needed it done right away because I was leaving town and needed it to drive to the airport at the end of the week.. I brought my car in and Chris Metz at the service desk was beyond helpful, polite and knowledgeable. They had my car for 3 days and throughout the process I was called no less than 4 times with updates and when I called and left a message my calls were returned immediately. I was given a new Hoinda loaner car. The service was performed beautifully, my car was washed and since it fell under a warranty I had zero to pay even though I had purchased a bumper to bumper insurance policy. More

Used to love them, but everything has changed. I bought my civic here in 2014 and I love it. I had always had some reservations because when I was buying my first civic the process seemed incredibl I bought my civic here in 2014 and I love it. I had always had some reservations because when I was buying my first civic the process seemed incredibly rushed and there was no negotiating on the financing. 2 years later I was in for a service visit, an inspection, when Orlando comes and brings me to the showroom. He offered a free oil change for speaking with him, so I indulged. We began talking about the new models. I from the start maintained I had no intention of buying a car. Then came the famous "well let's look at at the numbers" except the numbers didn't come until after credit checks and deposits. I even tried walking away at the deposit stage and I was shown the refund policy saying if I don't like the finance options I can get a refund. I was then told I need the deposit to see the numbers. Mind you I've maintained the entire time that I don't want to buy a car, I don't want to take a new loan, I don't want to spend 3K on a down payment. I just wanted to hear their appraisal of my vehicle which is what they said this was about in the beginning. Well Monday comes and Orlando is trying to switch my insurance and registration to a vehicle that I never said I wanted to buy, we took only a short test drive in what I thought was just an example of how civics had changed. I didn't even inspect it, let alone want to buy it. So I told him to cancel everything and I'd be coming in at our previously scheduled time for my refund. Well of course he's "busy and will be right out" when I get there. 20 minutes later he walks in the front door with a fresh Starbucks drink. I'm still waiting while he and John the finance guy go and speak with the manager. Then the crowd come over and say "What happened I thought we had a deal? How can we make this work?" So I say "no I never wanted to make a purchase, which I was clear about from the start, I'm just here to cancel is all." The managers were fine, I'm sure upset but courteous and said no problem. Orlando however was clearly angry. I explained again I was in no place to take on more debt in my life, and he still tries to tell me I wouldn't be. I don't know what he calls taking on a larger loan than your current loan? When I said I'm not here to fight , he said well apparently you are. Thrust my credit card at me saying "that's it. I'm done, you can go. Don't waste any more of your precious time" As I turn and walk out he then says "Have a nice life." Now I was already a customer and would have continued using the service department and most likely would have bought a future car there, but not any more. He could've just been civil and said Hope to do business in the future or nothing at all! Service department did good work every mine I visited, thy would of course pull the you need to change your filters, change coolant, etc. but wouldn't pressure you to say yes if you didn't want to take care of it immediately. Unfortunately all their systems are integrated and wouldn't trust my file there to be unsoiled, and can't trust leaving my vehicle there any longer. More

Best of the best One of the best or the best of the best man in apple Honda service center??. Very approachable and accommodating man. He loves his job ver much no do One of the best or the best of the best man in apple Honda service center??. Very approachable and accommodating man. He loves his job ver much no doubt. Kudos man ! Keep it up ???? More

Wonderful and fast service. The service was quick and easy and I was awarded with a $10 off coupon. Thanks apple Honda for never disappointing. Can't wait t return The service was quick and easy and I was awarded with a $10 off coupon. Thanks apple Honda for never disappointing. Can't wait t return More

Oil Change & Check Up I called at the last minute overdue for an oil change. They got me in at a time convenient for me and went over my car in detail. I called at the last minute overdue for an oil change. They got me in at a time convenient for me and went over my car in detail. More

Pricey and long After 20 years and 4 Hondas serviced at Garsten/Apple Honda I have always found the service to be very expensive. It did not matter whether I had a se After 20 years and 4 Hondas serviced at Garsten/Apple Honda I have always found the service to be very expensive. It did not matter whether I had a service plan, was a VIP member or whatever. I last took my Fit (worst car I've ever had) and it had to be kept overnight for servicing. $1100.00+ later the initial problem was still occurring. After returning to Apple and another overnight stay nothing could be found. Drove across the street to fill up and the battery died right in the gas station. Car is now running well but I think I am done with Hondas and Apple. More

long wait but good results My battery was replaced under warranty at no charge. It took over two hours since a failed battery code had to be obtained. But . Lucas handled the si My battery was replaced under warranty at no charge. It took over two hours since a failed battery code had to be obtained. But . Lucas handled the situation well and in the end I was very pleased. More

"Excellent service" Our family has been coming to this dealership since the 1950's when it was known as Garsten Motors. More recently, we purchased several Honda's from A Our family has been coming to this dealership since the 1950's when it was known as Garsten Motors. More recently, we purchased several Honda's from Apple and are very pleased with the service performed on our vehicles. More

Service Dept top notch! I have purchased 4 vehicles from this dealership and had 6 vehicles services here. I have dealt with many service depts in my 42 years of car ownershi I have purchased 4 vehicles from this dealership and had 6 vehicles services here. I have dealt with many service depts in my 42 years of car ownership and no one has ever come close to this service dept! My husband agrees & when purchasing a new SUv this past April, was desperately trying to find a Honda that suited him & was disappointed there were none that met his wants. He wanted a Homda just for the service dept! More

Excellent ALl positive, no issues. Easy experience and friendly customer service. We have taken our cars there for a few years now. Always helpful and friendly. ALl positive, no issues. Easy experience and friendly customer service. We have taken our cars there for a few years now. Always helpful and friendly. Good friendly atmosphere and comfortable waiting room. More