Apple Ford of Lynchburg, Inc.

I experienced disappointment on multiple levels with my recent experience at Apple Ford in Lynchburg. I purchased an electronic brake controller from Ford Motor Company and scheduled the installation for m recent experience at Apple Ford in Lynchburg. I purchased an electronic brake controller from Ford Motor Company and scheduled the installation for my 2021 Ford Ranger at the dealership. I dropped off my truck the night before the scheduled service. On the day of the service, I received a text from the technician instructing me to communicate through text for service updates. Despite reaching out to the technician three times, I received no updates and never got a call back. Eventually, I received a text informing me that the service would take longer than expected and that they would need to keep the truck overnight. The following day, I still didn't receive any communication from the dealership. After calling them, I was informed that the service would be completed by the end of the day. At 4:30 PM, I finally received a call saying the service was done and the truck was ready for pick up. However, when I spoke with the service manager, I was informed that the service was not actually completed because they discovered that the electronic brake controller kit had missing parts. This was a major disappointment, especially when they contacted Ford and were told that the item was discontinued, despite having been sold to me just two weeks prior. When I asked the service manager about getting a refund for the $359.00 I had paid, I was disappointed to be told that it wasn't their responsibility and that I should contact Ford. This lack of ownership over the situation only added to my frustration. The only positive, I was not charged for the non-service. Deplorable customer service for the tech, slightly better with the manager. More

Great place to buy a vehicle. They have lots of pre-owned inventory to choose from and many certified units. They have lots of pre-owned inventory to choose from and many certified units. More

Don’t go! !! Took my truck there 3 times. For the same factory recall an it still isn’t fixed. The bring you in as many timers as they can do they can get the d !! Took my truck there 3 times. For the same factory recall an it still isn’t fixed. The bring you in as many timers as they can do they can get the diagnostic fee every time you bring it in. Just a rip off. More

Barry set me up to purchase a 2022 Maverick in Nov of 2021. I sold my Silverado to the dealership. Most everyone told me “they’ll mark it up $5,000” “because they can!”. Truck came in last June. Barry ca 2021. I sold my Silverado to the dealership. Most everyone told me “they’ll mark it up $5,000” “because they can!”. Truck came in last June. Barry calls us and says Maverick is in. No mark up, I had already signed a contract in Nov. Best auto buy since moving to Va. Nice to do business with a company that did exactly what was on our contract. No price gauging. Just an honest deal. More

WORTHLESS ABSOLUTELY POSITIVELY xxxxING WORTHLESS. THEY SAY THEY'LL DO SOMETHING BUT TURN RIGHT AROUND AND DO SOMETHING COMPLETELY DIFFERENT. I TOOK MY CAR IN TO GET WORKED ON. I GOT IT BACK ON FRIDAY THEY SAY THEY'LL DO SOMETHING BUT TURN RIGHT AROUND AND DO SOMETHING COMPLETELY DIFFERENT. I TOOK MY CAR IN TO GET WORKED ON. I GOT IT BACK ON FRIDAY AND THEN DRIVE IT TO A JOB INTERVIEW. I WAS GONNA TRY DRIVING IT HOME BUT IT STARTED OVERHEATING SO I PULLED IN TO A PARKING LOT. LONG STORY SHORT I ENDED UP GETTING IT TOWED BACK TO THE DEALERSHIP. YESTERDAY I CALLED TO ASK ABOUT AN UPDATE BUT WAS TOLD THEY'D CALL ME WITH AN UPDATE BUT WHEN I CALLED THIS AFTERNOON I WAS TOLD THE TECHNICIANS WERE AT LUNCH AND THE LADY COULDN'T (OR WOULDN'T) GIBE ME AN ESTIMATE ON WHEN MY CAR WOULD BE READY TO BE PICKED UP. NEVER AGAIN WILL I DEAL WITH APPLE FORD (OR ANY FORD DEALERSHIP AT ANY RATE) NOR WILL I EVER PURCHASE ANOTHER FORD VEHICLE. More

Lights, speedometer, odometer not working. Diagnosis: instrument cluster needs speedometer part no longer available. $62.50 labor. Found used cluster, installed, turned out to be blown fuse! instrument cluster needs speedometer part no longer available. $62.50 labor. Found used cluster, installed, turned out to be blown fuse! More

I bought a set of tires from these guys which were I bought a set of tires from these guys which were warranted for 65,000 miles. 17,120 miles later my car failed inspection (at another location) f I bought a set of tires from these guys which were warranted for 65,000 miles. 17,120 miles later my car failed inspection (at another location) for tires. The inspector proved this to me with a gauge. So that was $700 for tires I wasn’t planning on spending. I of course kept the old tires to file a claim. I took the old tires to the dealership and was told they would file a claim and get back to me. 3 weeks later I called and was told they hadn’t heard anything back. I reminded them I bought the tires from them and I expected them to make this right. I also requested the shop manager call me. Three more weeks have gone by and I still haven’t heard from them. So it is clear they have no intention of “taking care of their customer“. So do I take a legal action, or do I just let it go… We’re only talking $350-$400. I will probably just let it go. However this dealership will never get another dime of my money and I was planning on buying a new fusion next year… not now, I am definitely never from them!!! I most definitely do not recommend this place!!! More

What a pleasant, friendly, and low pressure buying experience! Doug and Kent were great to work with. I would definitely go back for another car. experience! Doug and Kent were great to work with. I would definitely go back for another car. More

Awesome experience I have recently purchased a 2016 Dodge Ram from Apple Ford of Lynchburg. I have had the greatest vehicle purchase that was possible. The staff, sales I have recently purchased a 2016 Dodge Ram from Apple Ford of Lynchburg. I have had the greatest vehicle purchase that was possible. The staff, sales personnel, owner gave me the greatest assistance available in the vehicle purchase options. I highly recommend this dealership for all your automotive needs from sales to service and quick lane experience. Thanks again for a job well done. More

The ease of buying from Robert Coleman at Apple Ford Lynchbu I went to Apple Ford Lynchburg to look at the Ford F-150. I’ve always said after I retired from the Postal Service after 37 years working there I was I went to Apple Ford Lynchburg to look at the Ford F-150. I’ve always said after I retired from the Postal Service after 37 years working there I was going to get a new Ford F-150 I retired two years ago. I stopped at Apple Ford Lynchburg on Lakeside Drive and talked with Mr Robert Coleman. I told Mr Coleman what I was looking for and he took his time to show me around and explain the F150 to me. I never felt any pressure to buy anything like I have experienced at other dealerships I would highly recommend anyone considering buying an auto to talk with Robert Coleman. More