Apple Ford

Russ was incredibly helpfull with supplying all the information about the vehicle. He added value by describing all features and was attentive to our needs. information about the vehicle. He added value by describing all features and was attentive to our needs. More

Wasn't happy with the initial trade in offer but they eventually gave me what I wanted. Other than that everything was great, I thought all the staff was very professional and friendly. eventually gave me what I wanted. Other than that everything was great, I thought all the staff was very professional and friendly. More

The team at Apple Ford showed excellent customer service. I had been communicating with John Allen over a couple of weeks prior to coming in and finalizing the sale of a Ford Fusion Sport model. John was alw I had been communicating with John Allen over a couple of weeks prior to coming in and finalizing the sale of a Ford Fusion Sport model. John was always available to answer any questions that I had. If he was unavailable, he made sure that I was taken care of and then followed up with me. He was able to relate to my purchase and took good care of me. When I came in to purchase, John was able to work with the pricing to fit my needs. He made sure to give me the best service available. He also stayed late in order to finish our transaction. It was late evening when I came to purchase but he stayed to make sure I was happy and comfortable. He answered all my questions while I was there at the dealership, followed up with me a few times since the sale, and has been available for me when I had questions after the sale. Tim Colbert in financing also did a great job helping me. He was patient and helped me to figure out which financing option would be best. I must have run through 30 different senerios. He stayed late without complaint so that I was placed into the most comfortable payment plan for me and my family. He was a "non pressured" finance/salesman. He answered any questions and made sure that I was comfortable the whole time. He was very accomodating and easy to talk to. I would suggest these two as the combo to follow when you purchase. Send them your business. They are the ones that I will be back to see in the future. Thanks, Scott More

Used car manager would have sold vehicle with visible rust had we not asked for it to be repaired. Finance mgr sold an extended warranty that was not intended for vehicle purchased meaning we had to ret rust had we not asked for it to be repaired. Finance mgr sold an extended warranty that was not intended for vehicle purchased meaning we had to return to the dealer from Frederick MD so he could sell us the correct warranty. The treatment(respect)we received as first time customers at Apple was appalling.They gave no reason for us to want to do business with them again. More

I just want to thank John Allen for all of his help with my new car purchase. I called in and he was straight forward over the phone and things did not change when I actually go to the dealership my new car purchase. I called in and he was straight forward over the phone and things did not change when I actually go to the dealership More

I purchased a 2013 Ford Edge Limited, the salesman John Allen was very straightforward and personable which made the whole experience of buying a new car much less painful. Allen was very straightforward and personable which made the whole experience of buying a new car much less painful. More

Just purchased my first new car- a Ford Fusion 2012- Love the car! I like to thank my sale person John Allen; he was very professional and knowledgeable. Not to mention very patient- I recommend John to frie the car! I like to thank my sale person John Allen; he was very professional and knowledgeable. Not to mention very patient- I recommend John to friends & coworkers. Also I would like to mention while at the dealer ship I felt as those I was part of their family; everyone I came into contact with was GREAT! If you are in the market for a new Ford- see John Allen! Oh, buy the way my husband always was a Chevy guy- after my purchase he is leaning more on the Ford side. More

The people at Apple ford were the best, courteous and respectful all the way. The dealer was the only one east of MS to have the truck I was looking for on the lot at that price. They have a great inven respectful all the way. The dealer was the only one east of MS to have the truck I was looking for on the lot at that price. They have a great inventory on site and very reasonable prices. More

I shopped for over a week at several dealerships for a very specific FX4. Several ads for this car proved to be "we just sold it, but we have something similar" traps. This resulted in a lot of wasted t very specific FX4. Several ads for this car proved to be "we just sold it, but we have something similar" traps. This resulted in a lot of wasted time. After a full Saturday of fruitless shopping, I saw Apple's ad for the exact car I wanted at what I knew to be the best and correct price I should pay. I spoke with Will Malloy and 3 hours later walked out with my new truck. Apple and Will are great. They kept to their word and made it easy every step of the way. More

Russ has been great to deal with in the past. Sold me my 2011 Ford Raptor, 2012 Mustang Gt, and my 2012 Ford Explorer. Excellent service, a pleasure to deal with all (3) times. I'll be back again for sure 2011 Ford Raptor, 2012 Mustang Gt, and my 2012 Ford Explorer. Excellent service, a pleasure to deal with all (3) times. I'll be back again for sure. More