Apple Ford

very happy...it was recall work... I was disappointed very happy...it was recall work... I was disappointed in Ford because they didn't let me know about the recall...I smelled gas one day while I was very happy...it was recall work... I was disappointed in Ford because they didn't let me know about the recall...I smelled gas one day while I was driving my daughter to school. I was a nervouse wreck thinking my car might explode any second. I went online to find out that there was a recall for the fuel pump..or something associated with it. I called Apple. The took me right away and gave me a loaner. It was great. A week later, the postcard came in the mail from Ford saying there was a potential recall. More

While every time I have been in, my service rep was friendly and helpful. The quality of work and concern for the customer does not exist. I brought my vehicle in on two occasions for excessive condens friendly and helpful. The quality of work and concern for the customer does not exist. I brought my vehicle in on two occasions for excessive condensation on the inside of the windshield, they told me this was normal. I had to go to another dealership, who discovered the seal around the windshield was leaking. In the mean time my car had began to smell from the moisture and actually had mildew in my vents. I reached out to Apple Ford to express that I was upset with the service I received. After reaching out to Apple Ford with my dissatisfaction in writing, I received a response saying they do not always get if right, please give them a second chance. I did exactly that, I asked them to fix a paint defect. They returned my vehicle a week later only completing half the work, I pointed out that the work was not complete and was told to call my service rep, (who was out that day). I called and brought the vehicle back they took another week and finished the work, but this time they damaged the interior of my vehicle when they removed the back window, the worse part is they failed to tell me. While I am sure the damage was accidental, they had to know when they did it. I reached out to the service manager about the damage. Who directed me back to my service rep. They fixed the damage, but they have never reached out to apologize or to see if I was satisfied with the repairs. I feel like my concerns were never heard. In addition, their loaner cars are sub par compared to the vehicle that I purchased from them. This is disappointing when you end up with one of them for a week at a time on multiple occasions!!! More

customer service - Mike went out of his way to make recommendations, based on his extensive experience working with diesel trucks, to ensure I got the best service possible during this visit. quality recommendations, based on his extensive experience working with diesel trucks, to ensure I got the best service possible during this visit. quality - The team used only the best Ford parts and the work was done quickly and in a professional way. My truck looked and ran great when I got it back. friendliness - Mike greeted me in the morning, walked with me around the truck as we talked about the plan for the day, and even worked with me to pick out the right tires for my vehicle. He called later in the morning several times until he got me on the phone to discuss the findings and his recommendations. He was there when I got to the dealership to pick up the truck and walked with me out to make sure it all was done well. Overall - I am pleased with the work done, the professional approach to the job, and the quality of the parts and service. Price - would be nice if everything was free, but I feel like I got the work done at a reasonable price. More

WOW!!!! Can't say enough......impromptu visit with throttle issue. Took right away, fixed it IMMEDIATELY and was very understanding as I was riffed from my job 2 weeks prior. THANK YOU THANK YOU!!! throttle issue. Took right away, fixed it IMMEDIATELY and was very understanding as I was riffed from my job 2 weeks prior. THANK YOU THANK YOU!!! Curtis was so kind, friendly and understanding. He immediately gave me prompt one-on-one service. I was on my way to a local restaurant and car stalled out twice. I was pretty scared and took a chance by stopping in for service. I couldn't believe how receptive Curtis was and how quickly he remedied my problem, even taking me and picking me up from my lunch date. I've always had good service at Apple, but this time was especially good. Again, thanks so very much. More

I have a 2002 Ford Escape. My wife and I bought this vehicle new from the Apple Ford Dealership in Columbia, Maryland. We have always had the vehicle serviced at this dealership. We have always been hap vehicle new from the Apple Ford Dealership in Columbia, Maryland. We have always had the vehicle serviced at this dealership. We have always been happy with this vehicle and the service we have received from the dealership. The Escape now has over 106,000 miles. As with any vehicle with higher mileage certain engine parts that have never posed a problem in the past begin to wear out. This week we encountered such a situation. The Escape began to run with a noticable engine hesitation. We took the vehicle to Apple Ford where they quickly diagnosed the problem as an engine misfire with cylinder number (4). They indicated that we needed to replace the engine coil associated with the impacted cylinder. The service advisor, Steve Watts, worked with us to complete the required engine maintenance in a timely fashion at a reasonable price. The service lane supervisor, Curtis Ford, subsequently provided us with a much appreciated 10% discount off the overall vehicle maintenance price to acknowledge our long term relationship and loyalty to the Apple Ford Dealership. My wife and I are very happy with our Ford Escape and the lifetime of quality service that we've received from Apple Ford. More

Nobody in the Service department seemed willing or able to help me with a known problem (throttle body) my Ford was having. Curtis Ford was the first person to listen to what the problem was and was able t to help me with a known problem (throttle body) my Ford was having. Curtis Ford was the first person to listen to what the problem was and was able to comfort me by explaining that it should be covered under my warranty, which it was. He did his best to get me in as early as possible. Due to Curtis going out of his way to help me, I would highly recommend him. More

Dave and the guys at the new QuickLane go above and beyond to provide the most complete and thorough service possible. They take time to explain and follow-up to assure total customer confidence in th beyond to provide the most complete and thorough service possible. They take time to explain and follow-up to assure total customer confidence in the work being done. Dave comes across as totally honest, knowledgable and more than fair when analyzing whatever mechanical issues are presented. Apple Ford is well represented by these employees and I have made a point to tell Chip this! Gary Hamer More

Avoid Apple Ford…. DISHONEST DISHONEST DISHONEST I Avoid Apple Ford…. DISHONEST DISHONEST DISHONEST I recently got into an accident which totaled out my car, so I decided I would go to Apple Ford in Avoid Apple Ford…. DISHONEST DISHONEST DISHONEST I recently got into an accident which totaled out my car, so I decided I would go to Apple Ford in hopes of finding my next vehicle. The prices online seemed low compared to other dealerships and the lifetime warranty and lifetime oil changes sounded great for someone who is looking to purchase a used vehicle. I went to the dealership, did some test drives and had a great interaction with the used car guy, Joe Judge, who seemed helpful and focused on finding the right car for me. So while I waited for everything to settle with my insurance claim, I would continually email Joe and discuss pricing and the total cost of a 2013 Explorer XLT I was really interested in. The price online looked right, it was marked for $28,888 and at one point it dropped it to $27,500. To someone who is looking to get a vehicle this is a great sign. I also think it would be fair to have Joe get the commission since he did all the work, so I waited an extra day because he had Wednesday off. BIG MISTAKE The insurance claim had settled, I had a loan ready from my bank and I went in on Thursday to start all the paperwork with the hopes that I would have a new vehicle by the end of the day. It was then (and only then) that Joe moved the paperwork across his desk with the price of the XLT at $30,500. I asked him what happened, the price was $27,500 two days ago and two weeks ago it was listed at $28,888. His response, “Oh the web people made a mistake. This happens a lot.” To help me, he did the whole go in and talk to the manager thing and said the lowest he could go is $30,000, which later turned into $29,000 in the parking lot as I was driving away. Needless to say, I walked away from the vehicle with my trust completely violated. My wife later called the manager asking what was up with the pricing issue. He said, “our web guy fat fingered it and we caught it to late… yada yada yada.” Also, to her, he seemed insincere and still gave her the price of $29,000. All my wife wanted was for them to understand, relate and possibly offer us another option. One last thing that pissed me off was Joe was giving me quotes and pricing based off the $28,888 price the entire time we talked over email, but at the time of signing it magically goes up in value. If this is the first impression you give someone of your dealership, I wondered what other added prices I would have seen for future maintenance work. Here is my advice to you. 1: Don’t trust their online pricing… it’s a scam. Go there check the car out and ask to see the real pricing 2: Screen shot and print the online pricing with you. At least you will have something to show them when they change it. 3: APPLE FORD should fire their web guy. I doubt they have a “web guy,” but If this happens all the time, then you need to fix the issue. 4: For advertising a no haggle pricing on their vehicles, they seemed comfortable enough to drop it 1500 as I was driving away with my check. 5: Nothing in this world is free, so in one way shape or form you will have to pay for that warranty or lifetime oil changes. I don’t know when or where.. but it will happen at APPLE FORD. Thanks for nothing Apple Ford. I will bring my money elsewhere where I don’t feel I am getting jerked around. Devon Suits More

I recently took my Explorer in for regular service. I went to their remote location down the street from the dealership. I had an appointment and they brought my vehicle in promptly did the service, wash went to their remote location down the street from the dealership. I had an appointment and they brought my vehicle in promptly did the service, washed it and had me out of their within an hour. The best part of the experience was dealing with their service advisor David Eichhorn. He was not only friendly and helpful regarding the service, but took the time to answer a number of questions I had about my truck and also my next vehicle purchase. He new a lot about the three vehicles I was interested in Explorer, Edge and Escape. It was refreshing to find someone who was willing to take the time to share his experience. I consider service an important part of the decision to buy a new vehicle and David did a great job of making me feel comfortable buying by next vehicle from Apple Ford. Thanks! More

Mr. Justin King was the person who sold me the car. He went over and beyound the call of duty. He was so polite, honest, and friendly, how many times can you say that a car dealer was honest. He made me f went over and beyound the call of duty. He was so polite, honest, and friendly, how many times can you say that a car dealer was honest. He made me feel like I knew him a long time ago. He also made me feel comfortable, while waiting for the finance dept. Offered us something to drink, set up my bluetooth service in my new car. which is something I would never used if he had not done that, because at 62 years old, I never would have known how to use it. Just a very nice young man. If all of your car sales reps are like him, you will be selling a whole lotta cars with no problem. More