Apple Ford

All the people at Apple Ford Did a great job helping me select the right vehicle for me. The finance dept. and my sales rep worked together to make sure that I was able to finance the car. select the right vehicle for me. The finance dept. and my sales rep worked together to make sure that I was able to finance the car. More

I hate the process of buying a car. But my experience at Apple Ford was painless! No Games, a very quick process. Good price and very professional! Apple Ford was painless! No Games, a very quick process. Good price and very professional! More

We routinely recommend Joe and Apple Ford. The service is great and he genuinely cares about the result we get. Happy Holidays to the staff at Apple. great and he genuinely cares about the result we get. Happy Holidays to the staff at Apple. More

Everyone we worked with was very friendly. Initially, I was thinking of purchasing one vehicle and Bernie was very patient as our decision changed. He was very helpful. Marcus had to close the deal for u was thinking of purchasing one vehicle and Bernie was very patient as our decision changed. He was very helpful. Marcus had to close the deal for us as Bernie was off the night we finally came in to make our purchase. Bernie had let me know ahead of time that he wouldn't be available but that someone else would help us out. Marcus was very thorough and extremely friendly. Tim certainly made the purchase pretty painless. He was very efficient and helpful. More

I visited Apple Ford Columbia for the first time when my car's Check Engine light came on during my commute to work. I was wary of going to a dealer, especially without an appointment, but was afraid to dri car's Check Engine light came on during my commute to work. I was wary of going to a dealer, especially without an appointment, but was afraid to drive too far without getting service. This dealer was very close to my workplace. I pulled up to the service center and was greeted quickly. I explained what happened and that I did not have an appointment. The service staff was extremely receptive and after checking with other service personnel, they said they could fit my car in for a diagnostic that day. They were upfront with their prices and said they would call before doing any work on my car. They let me know there was a shuttle available if I needed to get to my place of work (which was nearby). I had a ride waiting, but thanked them. Later that day I received a call explaining what would need to be done. The work was estimated to take a few days (this was late Thursday afternoon). Over the weekend I received a call and was informed my car was finished (early). The mechanic had come in over the weekend to finish the repairs early. I picked the car up on Saturday and was surprised my car was even washed! I was very impressed with the service and all of the staff with whom I dealt. I would definitely recommend this dealer/service center to others. More

On 12/11/2013 I had an appointment at 8:00 AM with your service department to check a fault code of P0785 which was an issue with the pressure control solenoid B - Shift timing solenoid malfunction. I wait service department to check a fault code of P0785 which was an issue with the pressure control solenoid B - Shift timing solenoid malfunction. I waited at the dealership and was told I would know something by 12:00. My vehicle never entered the work bay until 11:00 AM. At 12:30 I ask the Service Rep what was wrong with my car, he stated that he didn't know, the repairman had it all morning. I told your service rep. he was lying and told him exactly when they moved my vehicle and I did NOT appreciate being lied to. During my wait, I was browsing the new vehicle lot and met Mr. Marvin Williams. If not for the great work of Mr. Marvin Williams and Mr. Spenser Clark I would have NEVER bought another vehicle from Apple Ford. Mr. Williams and Mr. Clark were very professional very apologetic for the service departments misgivings. Mr. Williams and Mr. Clark made the whole experience of the day and buying a new vehicle from Apple Ford a whole lot easier to deal with than being lied to by your service department. If not for the BS I received from your repair service department I would have rated it excellent. More

Fantastic experience will be a lifetime customer can't say enough about Tim & Ed. I was treated like I was already a lifetime customer just walking in the front doors for the first time. can't say enough about Tim & Ed. I was treated like I was already a lifetime customer just walking in the front doors for the first time. More

I want thank Troy Scott for being so helpful and kind. I had a 5pm appointment for an oil change and it was stuck in a lot of traffic. I thought my appointment was at 5:30. When I called to let them know had a 5pm appointment for an oil change and it was stuck in a lot of traffic. I thought my appointment was at 5:30. When I called to let them know I was runnin behind, I was told the appointment was at 5pm. Troy said, "come in and we will take care of you. Drive safe and see you soon." It is rare to receive this level of customer service. Thank you for your kindness and professionalism! It is very much appreciated. More

Quick lane service was completed within promised time. I like making an appointment online with a follow-up email confirmation/reminder. Only complaint is with the robocall we received Monday (when I retur like making an appointment online with a follow-up email confirmation/reminder. Only complaint is with the robocall we received Monday (when I returned from the quick lane service) saying we've missed many of the recommended maintenance appointments. If those messages are generated from another source, perhaps our records need to be updated. More

I had a headlight burn out on the way home from Thanksgiving. Being a self-starter, I attempted to fix it… as it turns out, my manufacturer requires the complete removal of the light assembly to c Thanksgiving. Being a self-starter, I attempted to fix it… as it turns out, my manufacturer requires the complete removal of the light assembly to change a stinking bulb! I was embarrassed to seek help for such a simple repair, but the guys at Apple Ford's Service department took my car without an appointment, were professional and polite, and had it fixed in no time. The manager, Curtis, even threw in a carwash for free. This isn't the first time I have dealt with Apple; they are a first-class operation that truly puts customers first. In the era of outsourcing, Apple hasn't forgotten what good service should look like! More