Apple Ford

Curtis Ford's customer service was great. I bought a new truck and was having intermittent problems with the speakers. It was difficult to diagnose because the problem was intermittent. I had my truck a new truck and was having intermittent problems with the speakers. It was difficult to diagnose because the problem was intermittent. I had my truck at Apple Ford a few different times and Curtis was able to hear the problem. He was not able to schedule a tech to work on it that day, but we scheduled an appt. for the next day. I took my truck in the next morning and they replaced the speakers and so far it sounds great. If you ever have any service issues I would recommend getting in touch with Curtis. He is man of his word. Thanks Curtis! More

He was so knowledgeable and was able to fix my issue in seconds. He also came by to check up on me and made sure the service was quick as I had an infant with me. He was polite and a pleasure to work with! seconds. He also came by to check up on me and made sure the service was quick as I had an infant with me. He was polite and a pleasure to work with!!! More

The rating was based on the continued service I received for this and other vehicles purchased from Apple. The customer service makes me feel confident that I would not have a problem with the associates c for this and other vehicles purchased from Apple. The customer service makes me feel confident that I would not have a problem with the associates correcting the issue in a timely fashion. More

Dear Apple Ford, Much appreciation for the honest staff Dear Apple Ford, Much appreciation for the honest staff at Apple Ford - Columbia, Maryland for their dedication to their jobs. Dropped off my car ea Dear Apple Ford, Much appreciation for the honest staff at Apple Ford - Columbia, Maryland for their dedication to their jobs. Dropped off my car early this morning (March 20th, 2014) for a warning light associated with the power-train of my 2006 Ford Explorer. A few hours after I dropped off the car I realized I had left cash and my checkbook in the center cup-holder/console of my car. I returned to Apple Ford to collect the money and check book and both items were where I had left them. Extraordinary!! I thanked both Steve Watts and Curtis Ford for their honesty.....I also asked that they thank their team on my behalf. Much appreciated Apple Ford!! Well done!! Sincerely, David Todd Columbia, Maryland (443)-745-7597 More

I cannot say enough about the service at Apple Ford Columbia, MD I am happy with whoever I deal with in the Service Dept. They are all very helpful and friendly. I especially want to mention Dave E Columbia, MD I am happy with whoever I deal with in the Service Dept. They are all very helpful and friendly. I especially want to mention Dave Eichhorn. He is very friendly, very knowledgeable, honest and most professional. My husband and I feel our Lincoln is in good hands when serviced at Apple Ford! Thank you, Faith Zei More

They all listen without pushing and provide answers and advice honestly. Gary is the best salesperson I have ever dealt with. I will keep coming back and recommending others to him. OK - I don't lik advice honestly. Gary is the best salesperson I have ever dealt with. I will keep coming back and recommending others to him. OK - I don't like that I have to set up an account to take your review. But I am doing so only to ensure that you know that I really appreciate Gary Ovelgone. Frank W. Russell Everytime this survey wants something it loses the brand that was entered. More

Mr. Phil Hamilton was our sales rep. He was very friendly and listened to our needs. At first, we were not sure if we wanted to go previously owned or new. Phil listened to our story and asked wha friendly and listened to our needs. At first, we were not sure if we wanted to go previously owned or new. Phil listened to our story and asked what we were interested in for new. It was an Edge. In fact, we were thinking of a used Edge too. We discussed the various other options in the same category, i.e., SUV's, and did land on the Edge as our choice to test drive. Phil was able to find the right car for our needs. This was the service that helped us make our final decision. We also were comfortable with the price, even though it was more than we intended to spend within our budget allocations. We, my wife and I, were impressed with the professionalism of all the employees we came in contact with during our "sales" experience. We are looking forward to working with the "Service Dept." It appeared to be a clean working invironment with many mechanics to serve us. We also were impressed with the "extras" [ free car washes, oil changes, drive train warranties, etc.]afforded us upon becoming an Apple Ford customer. In summary, it has been a pleasant experience so far. We anticipate the future to be the same. Sincerely, Bill and Celine Pricher Ellicott City, MD More

This experience was outstanding. Mr. Heflin was very concerned about my needs as a customer. He answered all my questions and made sure he had all my information for the best possible financial deal. concerned about my needs as a customer. He answered all my questions and made sure he had all my information for the best possible financial deal. Even after the sales he has been most helpful in answering questions I have about the Fusion (Hybrid). I am a very HAPPY CUSTOMER. Thank you, to Mr. Heflin. I will be recommended him to my friends and family for the future. More

This place makes buying a car a stress-free experience. I never feel pressured into anything that I don't want. The staff is friendly and respectful. I felt like my pruchase was as important to them as it I never feel pressured into anything that I don't want. The staff is friendly and respectful. I felt like my pruchase was as important to them as it was to me. I like doing business with Apple Ford and often recommend it to others. More

I gave the rating I did because my salesman was very professional and familiar with the vehicle I purchased. the process was nice and easy the way I like it. professional and familiar with the vehicle I purchased. the process was nice and easy the way I like it. More