Apple Ford

Great service dept Apple has gone above and beyond when it comes to vehicle service. I highly recommend them. Jackie was very helpful and provided a pleasant experience. Apple has gone above and beyond when it comes to vehicle service. I highly recommend them. Jackie was very helpful and provided a pleasant experience. More

APPLE FORD BEATS ALL OTHER FORD DEALERS IN SALES & SERVICE!! I have bought hundreds of cars/trucks for my business and personal use and Apple by far is THE BEST I have come across. Curtis Ford and Jackie Pressm I have bought hundreds of cars/trucks for my business and personal use and Apple by far is THE BEST I have come across. Curtis Ford and Jackie Pressman in service are AWESOME!!!! Sales with James Koser, Scott Rippy and owner Chip Doetsch was VERY accommodating. Wanda Reid was AMAZING in helping me with my after sales appointments. Aftermarket with Teresa Volz was great and NO PRESSURE sales, even thought I bought all the aftermarket stuff. I drive over 1 hour from my house to Apple Ford passing a half a dozen other Ford dealers that I have tried in the past. NOTHING is like Apple Ford and Owner Chip Doetsch!!! Keep up the GREAT work!!!!! More

Purchasing a new 2015 Explorer I purchased a new Explorer from Apple Ford for the 2nd time in two months. ( The 1st one was rear ended and totaled within a month of purchase. ) The I purchased a new Explorer from Apple Ford for the 2nd time in two months. ( The 1st one was rear ended and totaled within a month of purchase. ) The salesman, Edward Doetsch , was very knowledgeable and courteous. I was in and out of the dealership in a short amount of time. I thought the price was very fair and the selection was excellent. I would do it again without hesitation. Don't change anything about your whole operation. Anthony Zoccola More

Car held hostage On 8/20/14 I dropped my car of for a routine diagnostic for $100. After receiving a repair estimate for over $3000, which included $1100 for new tires On 8/20/14 I dropped my car of for a routine diagnostic for $100. After receiving a repair estimate for over $3000, which included $1100 for new tires and $1050 or brakes, I made arrangements at a much cheaper auto shop because your staff refused to address my original issue until I made these purchases. Later that evening the service manager, Curtis Ford, refused to return my vehicle citing that it was unsafe and because all of the mechanics had left for the day, even though the service center was still open. I then demanded the return of my vehicle and asked if the vehicle was in the same condition it was in when I dropped it off. Mr. Ford refused to answer. Curtis then tried to force me to sign a disclaimer stating that the vehicle was unfit to be driven as a condition to take it home. Mind you, my car is registered in the state of New York and another Ford dealership had inspected the tires and brakes 3 months prior so that I could receive a New York inspection sticker, which states that my vehicle is safe for travel. After refusing to sign the disclaimer because Curtis would not guarantee that my vehicle was being returned in the same condition that it was when it was dropped off, I decided to call the police. I waited in the repair area for over an hour before a captain arrived and secured my keys. This is a criminal offense in the state of Maryland. 2010 Maryland Code CRIMINAL LAW TITLE 7 - THEFT AND RELATED CRIMES Subtitle 2 - Unlawful Use of Goods Section 7-202 - Misappropriation by bailee. § 7-202. Misappropriation by bailee. (a) Prohibited.- A bailee for hire, or a servant, agent, or employee of the bailee, may not willfully appropriate and use, or allow the appropriation and use of, any property that is the subject matter of the bailment without the consent of the owner of that property. (b) Penalty.- A person who violates this section is guilty of a misdemeanor and on conviction is subject to imprisonment not exceeding 6 months or a fine not exceeding $100 or both. More

New tires! I was pleasantly surprised when shopping around for new tires and never expected to have my Honda Pilot serviced at a Ford dealer!! Of all the places I was pleasantly surprised when shopping around for new tires and never expected to have my Honda Pilot serviced at a Ford dealer!! Of all the places that I shopped around at, Quick Lane at Apple Ford was the cheapest and they were able to get my tires in the next day so I decided to give them a try. When I arrived early in the morning they were pretty busy, but I was quickly greeted and taken care of right away. Allan was very friendly and took care of everything for me including the mail in rebate! He explained the process and gave me a discount on the wheel alignment. After getting the car back the tires looked great. Driving home was even better as everything was perfectly aligned and balanced. Although Allan probably won't be able to get me to trade in my Honda for a Ford, at least not yet, the customer service and quality of work was excellent and I will definitely be back! More

enjoyable and satisfied The customer service rep (Troy Scott) was excellent. He took my order, keep me informed about the time it was talking to have my car serviced. He wa The customer service rep (Troy Scott) was excellent. He took my order, keep me informed about the time it was talking to have my car serviced. He was charming, pleasant and knowledgeable. Could not have asked for a better experience. Lucy Pomeroy, Dayton, MD More

Rip off I took delivery of my 2014 Ford Fusion Energi Titanium on the 12th of July 2014. The Vehicle I traded in was cleaner than the one I just picked up, a I took delivery of my 2014 Ford Fusion Energi Titanium on the 12th of July 2014. The Vehicle I traded in was cleaner than the one I just picked up, and I was told the reason for such a low trade in value is because they wouldn't be able to sell it. It was gone with in a week, while it still wasn't paid off. Paperwork from lease co. has to be redone, don't know why (waiting to come in mail, I'm from out of state). I love the car, but never will I go back to this Dealership More

Apple Extra-Quick Lane I made a 900AM appointment for a quick lane oil change at Apple Ford within the Customer for Life program. At 926am the oil change was finished, and I made a 900AM appointment for a quick lane oil change at Apple Ford within the Customer for Life program. At 926am the oil change was finished, and there was time to do a scheduled maintenance Power Steering flush since the car was in the service bay. At 1005AM I was back in the car. Nice people, prompt and efficient service. Great job! More

Excellent Quick Lane Service (Allan Schwartzman) Allan has provided excellent service to me and my wife over the past 5-6 years in the Apple Ford Quick Lane. I recommend speaking with him with any o Allan has provided excellent service to me and my wife over the past 5-6 years in the Apple Ford Quick Lane. I recommend speaking with him with any of your service needs. More

Good Customer Care By Curtis Ford...Service Manager Our Ford 2007 Explorer was towed to the dealership needing thousands of dollars of work. We were going to have the work done somewhere else but...Cur Our Ford 2007 Explorer was towed to the dealership needing thousands of dollars of work. We were going to have the work done somewhere else but...Curtis Ford stepped in and made us a customer for LIFE! He provided excellent customer service and provided us with a reasonable solution that included transportation for a family of 5 down to 2 cars. Thanks Curtis...see you next time. More