Apple Ford

friendly and courteous service Employees knowledgeable, friendly and courteous. Have never been disappointed when I've gone in for all the recalls I have received on my Ford Fusion Employees knowledgeable, friendly and courteous. Have never been disappointed when I've gone in for all the recalls I have received on my Ford Fusion. More

Fantastic experience! Steve and Apple Ford have been fantastic to work with! I just purchased a brand new F-150 from Apple Ford this week. I visited a couple dealers duri Steve and Apple Ford have been fantastic to work with! I just purchased a brand new F-150 from Apple Ford this week. I visited a couple dealers during this process and while none of them were exceptionally pushy (big change from the last time I looked at buying a car,) Steve stood out head and shoulders above all of them. He listened, helped me get exactly what I wanted, and took care of everything quickly. He has taken care of any and every little issue (and I tend to be picky) quickly! Highly recommended! He does know how to make a "customer for life!" More

experience with service department I had to bring my car in because I blew out my tire. I had to wait a while but they fixed my car as fast as they could and I did not have an appointme I had to bring my car in because I blew out my tire. I had to wait a while but they fixed my car as fast as they could and I did not have an appointment. The staff was very friendly and accommodating.I am glad I bought a ford.I would Definatly be a ford customer for life. I have had nothing but good experiences with appke ford and their serviceable sales department. More

Very Easy to Work With I dislike high pressure sales types and found Steve friendly, attentive to my questions, and helpful in screening all the available choices until we'd I dislike high pressure sales types and found Steve friendly, attentive to my questions, and helpful in screening all the available choices until we'd found the model and options that fit my needs. More

Great Service by the Service Dept both Car and Customer I came to the dealer frustrated and confused late and prior to a holiday. They explained to me prior to me coming that it may not be possible to ex I came to the dealer frustrated and confused late and prior to a holiday. They explained to me prior to me coming that it may not be possible to examine and repair my vehicle that evening. Dan Brito, one of the service advisors with the assistance of Mandy Smith saw my frustration, came to my aid. They took my car in, arrangement for transportation for me ( thru Enterprise Car Rental ) so I could continue with my life. I was expecting to be without my car for about a week or so , but my service advisors put a priority on my vehicle and surprisingly my repaired and ready the next business day since it was Fathers Day Weekend. Thank Apple Ford Lincoln for your great service. More

Car Repair Les Ashburn and Curtis Ford give the type of service often neglected, but should be expected and greatly appreciated! My expectations were met and exc Les Ashburn and Curtis Ford give the type of service often neglected, but should be expected and greatly appreciated! My expectations were met and exceeded. There is a dealership closer to my residence, but I will continue to travel to Apple Ford to have work done on my vehicle, mainly due to the painless and efficient service by all at this establishment! Great work gentlemen!!!! More

Professional, speedy, great service The dealership cares about its customers from the service advisor who is the first person you are in contact with to the automotive technicians who di The dealership cares about its customers from the service advisor who is the first person you are in contact with to the automotive technicians who did a great job on fixing my car. More

Professional, caring service Les Ashburn and Mandy Smith were great. A three day repair was complete in one day. I had a minor problem that surfaced as I picked the car up, but th Les Ashburn and Mandy Smith were great. A three day repair was complete in one day. I had a minor problem that surfaced as I picked the car up, but the repair took ten minutes to fix. More

Salesman Goes the Extra Mile Our salesman, Dan Brennan, went out of his way to help us, spending extra time with us on 3 or 4 separate visits and finding us what seemed like the o Our salesman, Dan Brennan, went out of his way to help us, spending extra time with us on 3 or 4 separate visits and finding us what seemed like the only manual, white, V6 2015 Mustang in the mid-Atlantic. Additionally, Will, the finance man, was very patient and helpful. On the downside, I would find someone else to do the insurance and customer service presentations. These were not people who should have contact with customers. More

Polite, Professional and Attentive Having a car just 5 months old means that I was not expecting to be in for service just yet, but here I am! Curtis, Les and their team are remarkable. Having a car just 5 months old means that I was not expecting to be in for service just yet, but here I am! Curtis, Les and their team are remarkable. They did not hesitate to get my car in to be checked out immediately, and though it took 2 days for them to get the issues resolved, they quickly put me in another car and communicated with me constantly on the status. They can't help what goes wrong, but they sure do make sure that the customers have as little concern and inconvenience as possible. I was called first thing in the morning, and kept apprised of what was going on throughout the day. When the realized it would need to be there overnight to await parts, they came to get me, had a courtesy car ready for me, and I walked out the door! The layout is impeccably clean, the staff are quick to help, phone calls are immediately answered, and even their shuttle driver (Calvin) was incredibly professional. Not only will I return to the location for future service, but I will be sure to let my friends know just how respectable this service center is. Thank you guys for everything! More