Apple Ford

Great Service with a friendly smile! Les was extremely knowledgeable and helpful with the service my car needed. He was upfront and honest with pricing! I would recommend Les and Apple F Les was extremely knowledgeable and helpful with the service my car needed. He was upfront and honest with pricing! I would recommend Les and Apple Ford to all my family and friends. Great service! More

Great service! Could not be happier with service at Apple Ford the service writer who helped me on my most recent visit (Les Ashburn) was wonderful. Very courteous Could not be happier with service at Apple Ford the service writer who helped me on my most recent visit (Les Ashburn) was wonderful. Very courteous and helpful in explaining the work needed to my vehicle. Work was also completed in a timely manner. I have purchased 2 vehicles form Apple and having a service department like Apples makes repairs and maintenance a very easy process. More

An Asset to the Ford Motor Company Brought my 2015 Mustang GT for transmission issue. After making an appointment with Kevin from the service team, who was really nice and helpful, they Brought my 2015 Mustang GT for transmission issue. After making an appointment with Kevin from the service team, who was really nice and helpful, they started the process of figuring out what's wrong with my transmission. A week in, and after a master technician (Devin) looked at my car, he tried to figure out what's wrong with it. He offered to contact me personally and let me know the whole process from start to finish to bring my car back to street-ready. He made sure that I would be a top priority in the most professional way I've seen. He brought me back on the road as fast as he could. I'm really happy to know that there's such a great dealership with such a good reputation in my area. Thanks! More

Thank you Apple Ford!! :) I bought a Ford Escape from Apple Ford and fell in love with it. Unfortunately I have had some issues with it but I have had the pleasure of meeting L I bought a Ford Escape from Apple Ford and fell in love with it. Unfortunately I have had some issues with it but I have had the pleasure of meeting Les, Service Consultant, and Curtis, Service Manager. I will start with saying that every time I have an emergency, Les is extremely quick in fitting me in which makes me feel like I'm important to him. Les is also extremely fast with getting my car diagnosed and contacting me after dropping my car off. Curtis is also very knowledgeable and willing to go the extra mile for his customers. I enjoyed sitting in his office just to chat. I have never been treated so well by a dealership and I will never stray from Apple Ford service. Thank you guys for making sure my car is 100% corrected and going out of your way to help me every time. More

CURTIS!!!! You are WONDERFUL!!!! THANK YOU!!! I have a 2013 Ford Fusion Titanium which I absolutely adore. ( I love this car). Well I nearly went to pieces when the car would not start. I just d I have a 2013 Ford Fusion Titanium which I absolutely adore. ( I love this car). Well I nearly went to pieces when the car would not start. I just didn't know what to do. I called Curtis Ford who had helped me once before. Curtis showed such GREAT CUSTOMER SERVICE TO ME ONCE AGAIN. He first calmed my fears. (Thank you)!! He then gave me excellent trouble shooting suggestions that actually worked. I am so grateful to Curtis, because, when I talked to him I was DEVASTATED. He brought me from 10 (being totally shaken up) to 0 (calm & peaceful)!! Good Customer Service is a MUST for me. It is very important. Presentation means everything!! , Curtis has always showed GREAT EXPERISE & most of all COMPASSION!!!!! Thank You so much Curtis for being such a PROFESSIONAL. Thank you for calming my fears & allowing me to feel that I matter not only as a customer but as a person. To actually allow me to feel that I MATTER!! I THINK YOU ARE THE GREATEST!!!! Thank you so much!!! Joyce Chandler More

THank you Curtis This was my 5th or 6th time taking my 2013 Ford Focus in to the dealership, due to experiencing manufacturing malfunctions. Though I am not pleased w This was my 5th or 6th time taking my 2013 Ford Focus in to the dealership, due to experiencing manufacturing malfunctions. Though I am not pleased with all the problems I have had with this car, the customer service provided by Curtis Ford was so phenomenal that I had to say something. I was extremely upset and almost at the brink of tears when I came in, with my 16 month old. He noticed how distressed I was and took me aside personally to put me at ease. I truly appreciate him taking out the time to listen to my concerns, and working with me to find a solution. In a difficult situation especially one that he was not responsible for, it is hard to take ownership. But that is exactly what he did. Its people like this who take the time and effort to go above and beyond their call of duty that keep customers coming back. I am extremely appreciative. A heartfelt thank you. More

Outstanding Customer Service I spoke Chip Doetsch about a Mustang GT Premium, and the options I was looking for. I made an appointment and met with him on March 11th. He had Jeff I spoke Chip Doetsch about a Mustang GT Premium, and the options I was looking for. I made an appointment and met with him on March 11th. He had Jeff Erlich assist me. Jeff showed me several Mustangs that met my requirements. I saw a indigo silver GT Premium. After a road test, he put together a deal. Chip came over, to see how things were going several times. I got a great deal, and signed the papers. The whole process was efficient and with no high pressure tactic. Jeff did an outstanding job and was very knowledgable. I picked my vehicle up that Monday. It was clean and ready to go. The sync specialist was very proficient. I would highly recommend Apple Ford, Jeff Erlich and Chip Doetsch. More

very rude I looked at a pickup truck there that I liked. I was turned down for a loan because the vehicle had too many miles and my credit was not good enough e I looked at a pickup truck there that I liked. I was turned down for a loan because the vehicle had too many miles and my credit was not good enough even with a co-signer to get it. So I left. I came back after getting some cash together to put down and the sales man didn't just turn me down, he told me "there was no way I was buying this truck" and then he gently escorted me out! I went to another dealer that not only treated me very well, but found me a newer truck with less miles and found me a loan I could live with. Should be it, but I got a call from the Apple ford sales man asking if I had found a better co-signer. Free oil changes and car washes can't make up for how I was treated. I won't go back and don't recommend them to anyone. More

Another happy customer! Didn't get the warranty repair as I was expecting, warranty claim was rejected by Ford. Apparently I hit something with my car or maybe something hit Didn't get the warranty repair as I was expecting, warranty claim was rejected by Ford. Apparently I hit something with my car or maybe something hit my car to cause the damage . It was very nice for Ford to point this out and to do a proper forensic job on this claim. I was told that Ford engineers had to step in and take a look at some pictures of the damage to make their educated recommendation. Happy to have gone through the entire Ford experience. More

Best service experience EVER! I bought my Ford in Winston-Salem, NC, but now live and work in the Baltimore area. I had a factory recall service performed at the W-S dealership and I bought my Ford in Winston-Salem, NC, but now live and work in the Baltimore area. I had a factory recall service performed at the W-S dealership and they made a mistake that did not surface until after I drove back to Baltimore a few days later. I took my car to Apple Ford Lincoln expecting to get a lot of double-talk and excuses about how they could not fix a problem another dealership caused, but I didn't! Without an appointment, I was lucky they had a no-show, they had my car on a lift and fixed by the time I finished my free cup of coffee. Best part...NO CHARGE! They said they did not need to replace parts and the time was not undue. They could have turned an unfortunate situation into a "Who'is going to pay for this" nightmare, but they took the high road and helped a fellow dealership far away. Great service...Great Team! Thank you Steve and Curtis...I'll be back. More