Apple Ford

worked hard to earn and keep my business The dealer and sales representative (Bob Koser) worked with us to find the car that we wanted. They worked to make sure the car was ready when we arri The dealer and sales representative (Bob Koser) worked with us to find the car that we wanted. They worked to make sure the car was ready when we arrived and helped us understand the features of the vehicle. More

Greatest Just brosing and Richard was a great sales man ,gave test drive and he sold use.great customer service experience. Friendly stated we me until the ver Just brosing and Richard was a great sales man ,gave test drive and he sold use.great customer service experience. Friendly stated we me until the very end. More

Outstanding Customer Service The exceptional customer service I received at the Service Department, by the Service Manager, Curtis, and my Service Advisor, David, was beyond my ex The exceptional customer service I received at the Service Department, by the Service Manager, Curtis, and my Service Advisor, David, was beyond my expectations. The shuttle was stuck in traffic and when the the Sales Manager heard I was upset he personally drove me to work in the other shuttle. He wasn't aware at the time but I'm a nursing mom and my schedule is pretty rigid, his stepping in to get me to my office on time meant more to me than just getting to work, and was truly above and beyond. The Service Advisor called later that day and offered a loaner vehicle since they hadn't yet been able to diagnose my Lincoln, when I explained that I would just have to bring it back in, due to the car seat installed in my car, he said he would see what he could do. He called back within 2 hours and said he was able to diagnose the issue and fix my heater, everything was ready. Curtis and David provided outstanding customer service and ensured that I will certainly return to Apple Ford - thank you! More

Extremely knowledgable and personable salesman - Mike B. I know I was ready for a new car. I just wasn't sure which one. Luckily, I wound up with Mike B. He is an extremely bright young man who knows cars I know I was ready for a new car. I just wasn't sure which one. Luckily, I wound up with Mike B. He is an extremely bright young man who knows cars and loves helping people find the right car for themselves. I can sometimes be critical or disappointed when I'm plopping down money. Not this time. I didn't feel rushed, I didn't feel talked down to. I felt taken care of by a gentle man who loves what he is doing. And, I love my new car. More

Great sales person Steve Myers is a wonderful person and sales person. He provided all the necessary information for me to purchase a Ford Edge. There were and continues Steve Myers is a wonderful person and sales person. He provided all the necessary information for me to purchase a Ford Edge. There were and continues to be a few snags, but Steve has worked with me all the way. If more sale people were like Steve they wouldn't get such a bad reputation. More

Excellent Customer Service from Curtis Ford I've been meaning to write this review for several months. Several months ago, after a routine oil change, I had "fluid" leaking from my SUV and had I've been meaning to write this review for several months. Several months ago, after a routine oil change, I had "fluid" leaking from my SUV and had to have it towed back to Apple Ford the same day. Not something you are ever really happy about happening….BUT Mr. Curtis Ford came to the rescue. Turns out my radiator needed replacing. He worked with me and we got the situation resolved and the SUV was back on the road the next day. Mr. Curtis Ford showed exceptional customer service and really helped me get this worked out. Thank you , Thank you, Thank you. More

THANK YOU APPLE FORD - SERVICE DEPARTMENT While spending the weekend in Western MD, my 8 month old Ford Edge broke down on me. I located and call the nearest Ford Dealership (Schaeffer) to te While spending the weekend in Western MD, my 8 month old Ford Edge broke down on me. I located and call the nearest Ford Dealership (Schaeffer) to tell them what had happened and what icons came on the dash when my vehicle lost power. At 4:00 p.m., no one answered the phone at that dealership. So, I called home to Apple Ford and spoke to David, explained to him what had happened and the situation I was in (Saturday evening, out of town, new vehicle broke down, nearest dealership closed already) and then asked if he thought it would be okay to drive it home (approximately 250 miles). David very sincerely told me no, that he would not be comfortable with telling me to do that and to please just wait it out until Monday to bring it to Schaeffer Ford. He said he would feel better if they looked at it first, ran diagnostics and take the appropriate action before I drove it that long of a distance. So, I took his advice and waited until Monday. THANK YOU DAVID! Monday morning, called Schaeffer Ford told them that I needed to bring my new Edge in for service and explained why. The Service Advisor that I spoke too was rude, arrogant, nasty and told me Schaeffer Ford Service Advisor: "Yeah, bring it in. I might have time to get to it in a few days" Me: " Ahhhh, a 'few'days?" Schaeffer Ford Service Advisor: "Yep, that's what I said" Me: "Ahhh, okay well I have to get home today. Do you have a loaner/rental for me?" Schaeffer Ford Service Advisor: "Ford ain't obligated to give you a loaner" Me: "Ahhh, this is a 'new' vehicle and it's still under warranty, especially since I bought the 100,000 mile/10 year extended warranty. Yes, I do believe Ford 'is' obligated to give me a loaner. Schaeffer Ford Service Advisor: "Nope, you're wrong" Me: "Okay, I think I'll check into that a little further. And in the meantime, I'll bring my vehicle down to you (reluctantly at this point)" I then called back to Apple Ford and spoke to Curtis. Explained (again) to him what had happened and how I had been treated. Curtis was disturbed and told me to take my vehicle down there, use my authoritative voice and to tell this rude dude exactly what I want him to do "Run the diagnostics, read the codes, then replace the throttle body (whatever that is - lol). And if he gets nasty with you again, call me back and I'll speak to him" THANK YOU CURTIS! Following that phone call, I called the group that handles warranties/extended warranties. They (Rudy) confirmed that I 'was' entitled to a loaner/rental and that Schaeffer Ford was absolutely wrong in telling me different. Again, Rudy told me exactly what to say and do and that if I had any further issues to please call him back and let him know. THANK YOU RUDY! Brought my vehicle to Schaeffer Ford and they did eventually fix it (had to replace the throttle body - fancy that - lol). While there, I told them that I had made a few more calls and confirmed that Ford 'will' provide me with a loaner/rental if they were going to have my vehicle for more than 1 day! THANK YOU AGAIN RUDY! The looked a bit surprised that I told them that and then responded by saying "Well, let's cross that bridge when we get to it." Nope, let's address it right now because I need to get home today ... either in 'my' vehicle or 'your' loaner. Schaeffer Ford ended up fixing 'my' vehicle that day and I made it home that night. To sum this all up, THANK YOU APPLE FORD SERVICE! YOU GUYS ROCK!!!!! And Schaeffer Ford - YOUR SERVICE ADVISORS need some SERIOUS training in customer service, attitude adjustments, behaviors and manners! GOOD LUCK WITH TRYING TO MAKE THAT HAPPEN ... Other notes: They did not use paper floor mats or plastic protection on the seats. Did not bring the vehicle to me when I went to pick it up. Handed me the keys and said here ya go. Had to go out and search for it. Found it 'way' at the back of the building. More

Excellent Customer Service My family and I would like to give a special Thanks to Mr. Curtis Ford. I know he deals with hundreds of customers weekly, which makes it even more i My family and I would like to give a special Thanks to Mr. Curtis Ford. I know he deals with hundreds of customers weekly, which makes it even more impressive that he will take the time out of his busy day to ensure that my family and I were receiving the proper care and maintenance for our vehicles. That attention to detail says a great deal about his professionalism. Apple Ford Lincoln of Columbia needs more personnel with the attitude and professionalism of Mr. Curtis Ford. Thanks again and Keep up the good work. More

Everyone was very helpful I went in for an early morning appointment. Everyone was so nice and helpful. Even though I was there a lot longer then I would have preferred. The se I went in for an early morning appointment. Everyone was so nice and helpful. Even though I was there a lot longer then I would have preferred. The service and all the employees tried to make my time better and worked very hard to get me out of there in a timely manner. More

Am I even here? To start off I visited this dealership because of a 2009 Ford Escape that I saw online. It was in my price range and everything looked good about it. To start off I visited this dealership because of a 2009 Ford Escape that I saw online. It was in my price range and everything looked good about it. I decided to come in maybe a week later, the whole time the salesman was emailing and calling me (which I did not mind). I brough time my mother with me just so we could check this out together. We had to go find Michael ( the salesman ), then he proceeded to show us the car. After a short test drive we starated the paperwork just to see what we could do. Now they asked us multiple times what my range was and I let them know. The first car didn't work out due to high mileage and my credit score, so we went to a 2012 Ford Escape. We ran the paperwork again and we were able to get it. We were not told the payments for another 45 minutes and had to wait for Edgar to meet with us. My first impression of Edgar was he looked very unprofessional. He was very quiet, did not explain much to us. He addressed my mother as "her" instead of Mrs Walker. The payments they came up with were almost double what I wanted. The only way I could have get my payment down was not to have a warranty and no gap coverage. So we decided we needed to figure out what I could afford, so we left. Upon leaving, we saw Michael he gave my keys back to my vehicle and that was it. We didn't get a goodbye, hope you decide and come back.... nothing! 5 minutes after leaving I get a phone call from the sales manager telling me to come back we will get the price down. I told him I needed a few hours because of prior engagements. In our conversation with the sales manager we find out that we did not need another warranty because of the car being a certified used car. SO WHY WERE THEY TRYING TO GET ME TO PURCHASE ANOTHER WARRANTY? Anyways, when we finally got back to the dealership we had to wait another 30-45 minutes for Edgar to finish up with another customer. We go into his office, and he just rolls through the paperwork addressing my mother still as "her" and "she". We finally sign everything and go back to Michael to get into my new Escape. The car was filthy on the inside after they told us it was being detailed. So Michael told us if we stop by he'll get it detailed in a later date. We finally drive off. I go home and pick up my kids and we take a drive. While we were driving it started to rain REALLY hard soooo I try to turn the windshield wipers on and they DON'T WORK. HOW CAN YOU SELL A CAR WITHOUT WORKING WINDSHIELD WIPERS? I almost got into an accident with my children in this car because of this! I had to pull over and tighten up the nuts for the wipers. If I did not know what to do then I would have been stuck on the side of the road until it stopped raining. To sum it up, the people are kind of cold... they seem to just go through the process, each doing their part but nothing more. Not engaging in conversation, just doing what they have to. I work in the customer service field and I know how to treat your customer and this is not it. More