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Apple Ford
Columbia, MD
650 Reviews
Apple Ford Lincoln is your "Customer For Life" dealer where most vehicles purchased come with Lifetime Oil and Filter Changes, Tire Rotations, Multi-Point Inspections and Car Washes for as long as you own your vehicle. Call us for details.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 650 reviews
April 27, 2017
Fabulous Service! Curtis Ford is the most responsive, respectful service manager I have ever had the pleasure of working with. There was a problem with a hubcap after Curtis Ford is the most responsive, respectful service manager I have ever had the pleasure of working with. There was a problem with a hubcap after my car was serviced, and Curtis listened carefully, with clear intent to understand the nature of my concern. He went above and beyond to resolve the issue and ensure my satisfaction! He provided fabulous service, and I am most grateful! More
by Happy Consumer
Employees Worked With
April 07, 2017
Cold and bitter Wish there was a 0.. very limited over the phone, never gave much detail of vehicle, no motivation to sell, just going with the motion.. made us drive Wish there was a 0.. very limited over the phone, never gave much detail of vehicle, no motivation to sell, just going with the motion.. made us drive over 2 hrs from out of state to find out from another sales person who greeted us, that the vehicle we were looking at, was sold a few days prior, so basically noone ever checked to see if the vehicle was still there or not.. of course he didn't know it was sold a couple of days prior. No apologies, no nothing.. nice one, I guess people still get paid not to work and waste people's time traveling from a far.. it's ok buddy, I found my vehicle somewhere else :). More
by Jdotero1
Employees Worked With
March 24, 2017
Over and above effort to obtain Ford corrosion warranty Even though all internet sites indicated Ford would not honor there 5 year corrosion warranty, and when first submitted they did reject it. Curtis was Even though all internet sites indicated Ford would not honor there 5 year corrosion warranty, and when first submitted they did reject it. Curtis was persistent and sent more pictures and emails until Ford fixed both rusted rear fenders. Apple ford's body shop "Tri state collision" also did great job on the repair. Apple ford gave me faith in buying a Ford again after seeing rust on a $ year old certified 2012 FORD escape. Thanks again Carl More
by bugzy650
Employees Worked With
March 11, 2017
Very happy with this experience He came out to meet us during the deal normal as you would expect. Not in this case we talked and came to an agreement that we would both be happy wit He came out to meet us during the deal normal as you would expect. Not in this case we talked and came to an agreement that we would both be happy with. Not your usual used car manager he was more like a real human being. More
by Denster2
February 28, 2017
Milk the customer Have a Lincoln and two Fords that I had been taking to Apple Ford for maintenance. Amazing how the service person will find things to fix on every ot Have a Lincoln and two Fords that I had been taking to Apple Ford for maintenance. Amazing how the service person will find things to fix on every other visit. After the last visit when they recommended several expensive repairs, I decided to take my car to an independent mechanic I had known for years. He pointed out that several items recommend by the dealer were just fine, then repaired an item the dealer had overlooked. Mt recommendation is beware of this dealer. More
by Clif
February 18, 2017
Great experience Michael Johnson was really great. He answered all our questions and we felt we came to a great deal purchasing the car!! Thanks again for the great s Michael Johnson was really great. He answered all our questions and we felt we came to a great deal purchasing the car!! Thanks again for the great service. More
by Vbdnake
Employees Worked With
February 11, 2017
Stay away from this place This place is all about sneaking warrentys in your purchase . They put a $3388 warranty on my car without ever asking me that I found out later from t This place is all about sneaking warrentys in your purchase . They put a $3388 warranty on my car without ever asking me that I found out later from the bank that my loan was for over 20k when it should of been 17k like I was told by the dealer. They put the warranty in very small print and do not tell you they added it and do not tell you what it includes. They also would rather not sell you the car if you do catch the warranty they sneak in. Better of going to a different dealer then these xxxx bags More
by Ronnie
Employees Worked With
Other Employees :
Carlos Ajavon, Tim Colbert, Kyle Robson, Raymond Moore, Carme Vitale, Brandon James, John Gregory
February 09, 2017
Poor service and car Bought a used 2015 focus from Apple Ford Columbia, Md the last day of Dec 2016. Was promised an owners manual... "we owe you" document... as part of Bought a used 2015 focus from Apple Ford Columbia, Md the last day of Dec 2016. Was promised an owners manual... "we owe you" document... as part of closing which I never received... even after emailing the salesman three times, It is now the second week in Feb. This has safety implications without written instructions on how to work mirrors etc. Also did not get a copy of the warranty page from the car window which states... "a copy of this page must be given to customer". Drove the car to FL and had the same transmission problems that Focus owners have been complaining to Ford about for years... stuttering and stumbling. This problem is a major class action suit in Australia and several states in US and has had a recall in US. Was given a 100,000-mile warranty on the transmission which sounds great until you realize it is not from Ford but another company. The fine print of the contract indicates that a $100 co-pay in required each time the vehicle is returned for service. The "fix" for the problem according to owners who have had it done is about 3,000 miles. If you drive 20,000 miles a year that equates to about $600-700 a year or $3,000-3,500 for five years in warranty costs plus the hassle of going back to the dealer or another facility for the adjustment!! Great warranty?? Shame on Ford and the dealer for follow-up. Is this customer service? Not in my book! Let the buyer beware!! Traded the 2015 at another dealer after one month and got a 2016 manual five-speed Focus. Previously had a 2009 Focus manual with 176,000 miles. Great car... what happened Ford?? Sorry Apple Ford Columbia... not a good experience at your dealership. More
by Bob
Employees Worked With
You know who you are.
February 06, 2017
Awesome Buying Experience!! I must say that this was one of the most painless and actually pleasurable buying experiences I have ever had in my life. Mike Johnson and Mike the F I must say that this was one of the most painless and actually pleasurable buying experiences I have ever had in my life. Mike Johnson and Mike the F & I guy were an absolute joy to work with. Apple Ford has gained a customer for life in me!!! More
by Robert Freeland
Employees Worked With
Mike Johnson
February 02, 2017
Great transaction We purchased a 2016 Ford focus and could not have asked for a better experience. Mike was the consumate professional. He was always upbeat and helpful We purchased a 2016 Ford focus and could not have asked for a better experience. Mike was the consumate professional. He was always upbeat and helpful and went to bat for us with the management team. Thanks to the entire Apple team we are so happy with our new purchase. More
by william stephenson
Employees Worked With
