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Apple Ford
Columbia, MD
650 Reviews
Apple Ford Lincoln is your "Customer For Life" dealer where most vehicles purchased come with Lifetime Oil and Filter Changes, Tire Rotations, Multi-Point Inspections and Car Washes for as long as you own your vehicle. Call us for details.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 650 reviews
May 28, 2017
Straight forward initial experience We were in and out very quickly. We knew what we wanted, and the staff helped move us through the process very quickly, without the usual pain of the We were in and out very quickly. We knew what we wanted, and the staff helped move us through the process very quickly, without the usual pain of the "let me talk to my manager" or "you really should get the pain sealant" experience. My first ford (we were a GM family). INterested to see how the long term experience is. So far, so good. More
by Chris Winter
May 25, 2017
Great Customer Service Chip and Team, I just wanted to send a note to say Thank you to you and your staff. I know you, Wanda, Dusty and Curtis have worked very hard on the Chip and Team, I just wanted to send a note to say Thank you to you and your staff. I know you, Wanda, Dusty and Curtis have worked very hard on the issues and subsequent Reacquisition of my old truck and the purchase of my new Truck. I wanted to make sure I sent a Thank You to all of you guys and let you know how I appreciated everyone’s hard work. You guys have made this painful process very stress free for me and I thank you all very much. I look forward to many years of enjoyment in the new truck and I have all you guys to thank for it. Once again, thank you very much, Jamie More
by Jamie L
May 24, 2017
Great Experience I had a great experience leasing my car this month. I love the car and both Chris and Bob were very helpful, knowledgeable, and thorough. I am anxio I had a great experience leasing my car this month. I love the car and both Chris and Bob were very helpful, knowledgeable, and thorough. I am anxious to see if the service department lives up to their great reputation for servicing my car. More
by karenrealtor
May 23, 2017
Service of F150 Had some issues with my tailgate step and bed rails on a new F150. Les and Curtis worked with me and diagnosed the issues were from factory defects. T Had some issues with my tailgate step and bed rails on a new F150. Les and Curtis worked with me and diagnosed the issues were from factory defects. They ordered replacement parts and had my truck fixed within a week. They even provided a rental so I didn't have to miss work during the repair. More
by Chez Schwaab
May 23, 2017
Terrible Customer Service You buy a $65,000 vehicle expecting customer service to come along with it. Well guess what, Curtis does NOT deliver. Have been dealing with an ongoin You buy a $65,000 vehicle expecting customer service to come along with it. Well guess what, Curtis does NOT deliver. Have been dealing with an ongoing warranty issue for months and has still not been resolved. Curtis like to beat around the bush, delay, delay, delay praying the issue will just disappear. In order to receive a good "report card" I was told I would be getting refunded a $100 diagnostic charge as well as the parts charge. As soon as I got off the phone, I filled out the report saying they did a half decent job resolving the issue. Big mistake..I hadn't received my refund yet. Once a refund arrived in my mailbox, all I got was a parts refund, not the diagnostic charge. Do NOT give this dealership your business. Even if they give you a decent purchase price, they have their ways of making the money back on the back end. Have been buying Ford for years at Mt. Airy Ford and will never give a dealership like Apple in Columbia another shot. Will be going to Mt. Airy, where you can count on good service, next time an issue comes up. More
by Not Happy
Employees Worked With
May 20, 2017
Excellent Experience at Apple Ford! I needed to get 2 rims repaired under my wheel/tire warranty. Kevin Ford did a great job coordinating with my warranty provider and the repair contra I needed to get 2 rims repaired under my wheel/tire warranty. Kevin Ford did a great job coordinating with my warranty provider and the repair contractor and scheduled my appointment for me when I was available. When I arrived to drop off my car, he personally met me and took care of everything. The dealership also offered a courtesy van to/from my work which was extremely convenient. My rims look great again and the entire experience was excellent! More
by MustangKarl
Employees Worked With
May 12, 2017
Daniel Ortiz is what you want in a salesperson! Daniel eagerly jumped in when I wanted a salesperson, and answered ALL of my questions. Let me take out several different versions of the car I liked Daniel eagerly jumped in when I wanted a salesperson, and answered ALL of my questions. Let me take out several different versions of the car I liked just to experience the distinctions myself. He made me feel like the color I loved (Ruby Red) was the coolest color on the planet! It was fun to have him share in my excitement. He was pleasant to chat with and very helpful during the test drives, especially when explaining safety features, which were my main focus. Daniel offered follow-up without badgering like other dealerships. You will enjoy working with him. Si necesitas ayuda: El habla espanol More
by NewToNissan
Employees Worked With
Daniel Ortiz
May 11, 2017
Deceptively ambiguous and unprofessional I wanted to buy a new Focus. The sales associate, Skyler, was friendly but moved too quickly toward a sale, only to become sluggish and drawn out duri I wanted to buy a new Focus. The sales associate, Skyler, was friendly but moved too quickly toward a sale, only to become sluggish and drawn out during the negotiations. The negotiations were terrible. I couldn't get a straight answer out of Skyler, who would try and get me caught up in complex pricing schemes using a "three column" approach, and interest rates that seemed to appear out of thin air. The interest rates were just written down on the dealership's letterhead, and the "rebates" were not itemized - they were simply flat, arbitrary deductions. I finally got to speak with the finance manager, Chris Bailey, who, upon sensing my anger and frustration, attempted to calm me down with a very mild voice, yet a dominant demeanor and eye contact that lasted awkwardly long. Extremely bizarre man. I wanted to see the interest rate that the banks offered me, considering I have a 770 credit score, I knew they were lower than the 5% I was being presented. Chris refused to show me what the banks had sent him, and instead said: "You qualified for 2.9 and we added 2 percent on top, Ok?" "But I can charge you whatever I want!" "You're a rude negotiator!" I once again asked to see that in writing, to no avail. Chris walked away from discussions after that point, and we were all heated. I left without buying the car, needless to say. Had they been transparent, I was ready to buy the car. But the lack of transparency and blatant disrespect means I won't offer this dealer my business. Be a skeptic, it pays better. More
by Informed Consumer
May 08, 2017
Total lack of response I've tried since November, 2016, to get a response from Curtis Ford regarding an ongoing problem with my Ford Escape. This car has been plagued with p I've tried since November, 2016, to get a response from Curtis Ford regarding an ongoing problem with my Ford Escape. This car has been plagued with problems. I've sent emails and even went to see Curtis about one specific recurring problem that he agrees is a defect. Today I have never even been given the courtesy of one single response. So much for trying to be reasonable. More
by L. Davis
Employees Worked With
April 29, 2017
Fantastic The service was fantastic. Greg from the service dept treated me very well. From when he set up a rental car for me to fixing my car. I will be bringi The service was fantastic. Greg from the service dept treated me very well. From when he set up a rental car for me to fixing my car. I will be bringing my car in for service again. Thank you apple ford! And Greg. More
by Alcapoeira17
Employees Worked With
Greg from Service
