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Apple Ford
Columbia, MD
653 Reviews
Apple Ford Lincoln is your "Customer For Life" dealer where most vehicles purchased come with Lifetime Oil and Filter Changes, Tire Rotations, Multi-Point Inspections and Car Washes for as long as you own your vehicle. Call us for details.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 653 reviews
July 21, 2017
Smoothest car buying experience. Steve Meyer helped my experience buying my Ford Explorer a very pleasant one. Steve was very helpful, honest and great to work with. Most car buying e Steve Meyer helped my experience buying my Ford Explorer a very pleasant one. Steve was very helpful, honest and great to work with. Most car buying experiences are unpleasant. I often feel like they only care about making a sale or getting one over on you. Not with Steve or Apple ford. I felt that they truly cared if we were happy and comfortable with the vehicle and deal we were getting. More
by Bridget
July 12, 2017
Friendly, curteous, knowledgeable Had a very positive experience. This is the 2nd car bought at Apple Ford. Would recommend this dealership to others. Hope the Service department is fa Had a very positive experience. This is the 2nd car bought at Apple Ford. Would recommend this dealership to others. Hope the Service department is faster than when I had my prior Ford back in 2007-2011 More
by Donna123
July 12, 2017
smooth, efficient, friendly and accommodating The entire car-buying process was done smoothly and efficiently. Our salesman, Ed Karn, was very friendly and accommodating and he answered all of ou The entire car-buying process was done smoothly and efficiently. Our salesman, Ed Karn, was very friendly and accommodating and he answered all of our questions and provided options for us to consider. Ed followed up with us during the entire process, and he also followed up with us after we had bought our vehicle just to see how we were liking it. We would strongly recommend Apple Ford, and more specifically, Ed Karn. More
by psudaddy88
Employees Worked With
Other Employees :
Michael in finance (don't remember last name)
July 06, 2017
Review Kevin is the reason why I drive 30 miles to come have my car service in Apple Ford, very friendly, professional, respectful and polite on the phone a Kevin is the reason why I drive 30 miles to come have my car service in Apple Ford, very friendly, professional, respectful and polite on the phone and in person. Can't ask for more. He is a 5*****. More
by Dee
Employees Worked With
June 30, 2017
Lincoln MKZ Service Kevin at Apple Ford made the service of my Lincoln an easy one for me. He kept me informed of the work that needed t9o be done and the timeline it wo Kevin at Apple Ford made the service of my Lincoln an easy one for me. He kept me informed of the work that needed t9o be done and the timeline it would take. Managing the maintenance of my car is something I don't want to have to over manage and Kevin took care of that responsibility for me. More
by Jim
Employees Worked With
June 28, 2017
Customer Retention is Key Apple Lincoln has always gone above and beyond to provide superior customer service to me. They strive for quick turn around and easy service. If you Apple Lincoln has always gone above and beyond to provide superior customer service to me. They strive for quick turn around and easy service. If you have to wait, it is never any more than necessary. I also love the fact that they keep you informed with detailed information about what repairs are needed or being done on your vehicle. The technicians are knowledgeable (as they should be), the work atmosphere is comfortable, and there is a fairly decent waiting area for those who wait. The quick lane is very efficient too. I have been to a few major Ford/Lincoln dealers and let's say they have left me bitter. Poor customer service and money hungry managers. I even had a dealership charge me for an oil change that never occurred. In sharp contrast, I get exceptional service at Apple and the work is done right the first time. Kevin is the best... More
by LinKon
Employees Worked With
June 14, 2017
Great Service is always appreciated. Kevin was very helpful and got me in and out quickly for my initial service. He also rescheduled me for a minor recall issue. My follow service was Kevin was very helpful and got me in and out quickly for my initial service. He also rescheduled me for a minor recall issue. My follow service was seamless and the carwash after service is always a nice touch. Keep up the good work! More
by Morris
Employees Worked With
June 14, 2017
Outstanding Customer Service by Les Ashburn Leading up to a move out of country due to military orders, Les ensured my car was completely taken care of, noticed a severe issue with a wheel beari Leading up to a move out of country due to military orders, Les ensured my car was completely taken care of, noticed a severe issue with a wheel bearing, and gave an extremely generous military discount. In addition, Les is honest and provided assessments based on what is best for the customer. I also appreciated the cleaning of my vehicle following service. I HIGHLY SUGGEST utilizing service agent Les Ashburn at Apple Ford to service your vehicle! More
by BearsRedSox
Employees Worked With
June 08, 2017
Service is always easy! Kevin in the Lincoln service is great! He is personable and easy to work with. He keeps you informed during the service time. He gets you in an out. I Kevin in the Lincoln service is great! He is personable and easy to work with. He keeps you informed during the service time. He gets you in an out. I like that my car is always vacuumed and washed. More
by MelissaW
Employees Worked With
June 06, 2017
Service of Lincoln The service for my Lincoln was mediocre at best the first time we went, now the service is "excellent". Kevin Ford did a great job. The only proble The service for my Lincoln was mediocre at best the first time we went, now the service is "excellent". Kevin Ford did a great job. The only problem we had was the service technician who worked on our car was suppose to rotate the tires and they were not rotated. I had concerns that my oil and filter had not been changed either but Kevin assured me that it had. I like the service direction the company is going but need more confidence that what I am paying to have done is actually getting done. More
by mmllwebb77
Employees Worked With
