Apple Ford

Review Kevin is the reason why I drive 30 miles to come have my car service in Apple Ford, very friendly, professional, respectful and polite on the phone a Kevin is the reason why I drive 30 miles to come have my car service in Apple Ford, very friendly, professional, respectful and polite on the phone and in person. Can't ask for more. He is a 5*****. More

Lincoln MKZ Service Kevin at Apple Ford made the service of my Lincoln an easy one for me. He kept me informed of the work that needed t9o be done and the timeline it wo Kevin at Apple Ford made the service of my Lincoln an easy one for me. He kept me informed of the work that needed t9o be done and the timeline it would take. Managing the maintenance of my car is something I don't want to have to over manage and Kevin took care of that responsibility for me. More

Customer Retention is Key Apple Lincoln has always gone above and beyond to provide superior customer service to me. They strive for quick turn around and easy service. If you Apple Lincoln has always gone above and beyond to provide superior customer service to me. They strive for quick turn around and easy service. If you have to wait, it is never any more than necessary. I also love the fact that they keep you informed with detailed information about what repairs are needed or being done on your vehicle. The technicians are knowledgeable (as they should be), the work atmosphere is comfortable, and there is a fairly decent waiting area for those who wait. The quick lane is very efficient too. I have been to a few major Ford/Lincoln dealers and let's say they have left me bitter. Poor customer service and money hungry managers. I even had a dealership charge me for an oil change that never occurred. In sharp contrast, I get exceptional service at Apple and the work is done right the first time. Kevin is the best... More

Dishonest and complete waste of time - Found what looked like a great deal at Apple Ford through Cars.com. Inquired and received a phone call back and proceeded to ask questions about reba Found what looked like a great deal at Apple Ford through Cars.com. Inquired and received a phone call back and proceeded to ask questions about rebates, taxes, pricing, especially being out of state. Was told by multiple salesmen that we would qualify for all rebates, the taxes would be handled properly and that the entire process would be 'completely transparent'. Received a out the door price (not counting trade) from them and it was higher than expected, based on their price, fees and taxes. When I asked for a breakdown, I was told no. Should have dropped the deal on the spot. So much for transparency. Asked the salesman about the pricing difference and also about whether taxes were figured on KY's system or on MSRP. Was told MSRP, which would explain nearly $600 of the difference. Since we couldn't get a breakdown, we foolishly believed the salesman's stories of how taxes were collected and that they wouldn't lose a sale over a $1,500 trade difference (difference between Apple and two other dealers). We drove the 9 hour trip from KY to Apple. We were contacted 4 times while traveling to check our status (important information for later). Once arriving, we test drove the Explorer and decided to proceed forward. They took our car and did a trade estimate and gave us the price. It was the same price as was quoted previously and the trade was not higher (matching the other dealers) as the salesman had promised. The deal, now with a breakdown, showed a higher car price than was given, taxes at the correct KY rate (so was not on MSRP that the salesman had stated - meaning there would be no lower taxes) and the trade hadn't been adjusted. When asking about the details, was told the car price was higher because we didn't qualify for all of the rebates - which TWO salesman had told us that EVERYONE qualifies for the rebates. Was told that only MD residents qualify for ALL rebates. KY people have different rebates. Asked about the MSRP text indicating that taxes was on MSRP and was told that the taxes were correct in original given price so no reduction. Was told that the trade would be no higher. I asked about the multiple times the salesman had said that they would match the trade or adjust the car to work it out, was told 'sorry'. We were asked if we could meet in the middle. We thought about it and since the deal would have been better than our local dealers if we meet in the middle, we said OK. The sales manager was heard a few moments later shouting to the salesman 'NOPE'. We said no deal then and was basically pushed out of the side door. Wouldn't even give us a chance to talk tot he sales manager. Was given our keys and basically, sent packing. Later in the night, after cooling down, we decided to go 'middle of the middle' and offered to meet them at the 75% mark of the difference of where we should have been and where we were. Didn't receive a response back. Sent a few more messages and no response (notice no response now but called or texted 4 times while we were traveling). The next morning, sent a "?" text and received a text that we would receive an answer in a few minutes. We waited 30 minutes, checked out of the hotel and drove home. Received a text the next morning, after we were home, stating that they didn't accept that deal. Received a call from the sales manager within a day. Wanted to know why we were complaining when we knew the deal. He was a complete jerk (as has been pointed out in other reviews). He was demeaning and had no intent other than to try to make me look like a fool and that Apple had done everything right. Had no interest in what his salesman had 'texted' (in writing) about the taxes nor his 'phone promises' of trade amounts. Again, just a complete jerk! All in all, I wasted my only two days off (after working seven straight), $300 in travel money, and a wasted trip to be insinuated that I'm stupid. If anyone reading this is thinking of driving any distance for the 'great deal' that the salesman is promising, words of advise - "Don't waste your time!' Lessons learned from this resulted in the best deal of our life at a dealer less than 2 hours away. One that not only gave a full breakdown without asking, honored every single thing that was told, even when told that some things (like trade) were an estimate. Regards Robert Francis Lexington, KY More

Very pleased with the whole purchase process. Very pleased with the entire process. I found what I was looking for with little effort. The salesman was very helpful in explaining how everything Very pleased with the entire process. I found what I was looking for with little effort. The salesman was very helpful in explaining how everything worked. More

Great, no hassle and can't beat the dealerships warranty The first time I went to Apple, David showed me cars and explained everything that comes in it plus the dealerships warranty. I went online, shopped a The first time I went to Apple, David showed me cars and explained everything that comes in it plus the dealerships warranty. I went online, shopped around l, and realized Apple provided the best price plus their warranty was great. Next time I went to Apple, I was seen by Chris. Chris was also great to work with. The paper process didn't take long at all. More