AutoNation Ford White Bear Lake - Service Center

AutoNation Ford WBL - Kevin was great as were the Techs. Had recall on airbag, but several other things came up prior to the appointment😢. I was scheduled for just the airbag, but Kevin and the crew at ANF Had recall on airbag, but several other things came up prior to the appointment😢. I was scheduled for just the airbag, but Kevin and the crew at ANF provided me video clips of the underbody walk around detailed showing the damages found, and provided a detailed estimate for tie rod and sway bar work. They also did some quick minor repairs that they could do at the same time, and called with pricing prior to doing the work, and kept me on the loop throughout. I highly recommend this dealer based on my experiences there. The estimate and video I later shared with a trusted mechanic who confirmed everything I was provided by ANF. I will have the work done by my friend who is able to give me a bit of a break on overall cost, but all pricing was in fact in line with reality! They also washed my car! I want to let the gal who checked me out know that it is ok to be kind to the people who are paying your wages, we can all have a bad day …hoping your every day is better one! Kevin you were so kind, so informative, and delivered some hard core bad news with such gentle grace …I want to thank you for making AutoNation Ford look good! To the Techs …thank you for all of your hard work, going the extra mile in a pinch, honest estimates, clear videos (nice!), honest pricing and availability. Hoping that ANF is taking good care of all of their people financially and otherwise and want to thank you All for such a good experience! More

I was able to drive in without an appointment and get service. They were able to complete multiple services without making me return at a later date. I purchased new tire and they were in stock and avail service. They were able to complete multiple services without making me return at a later date. I purchased new tire and they were in stock and available. The service advisor kept me informed of my vehicles progress. More

I when in for recalls and ask them to look at my tire well tire was not looked at also she didn’t tell if anything was replaced she must of been busy?????? well tire was not looked at also she didn’t tell if anything was replaced she must of been busy?????? More

Great service yesterday as I was in for new tires - the only question is why did my tires on my new Bronco Sport only last 31,000 miles only question is why did my tires on my new Bronco Sport only last 31,000 miles More

Horrible, unprofessional, terrible follow up, excruciating wait times for an oil change =5-8 hrs excruciating wait times for an oil change =5-8 hrs More

Autonation has been working on our work trucks for many years, they usually are able to get us on the schedule in a timely manner. It is sometimes difficult to diagnose all the problems but they usually do years, they usually are able to get us on the schedule in a timely manner. It is sometimes difficult to diagnose all the problems but they usually do a good job. More

everything was good. I got in and out at the time they said that I would I got in and out at the time they said that I would More

Great experience. Communication including video spotlighting and verifying the issues. NO Upsell, they fixed what was wrong, kept in contact with me. Very easy proc Communication including video spotlighting and verifying the issues. NO Upsell, they fixed what was wrong, kept in contact with me. Very easy process More

Dropped vehicle off for scheduled service first thing Monday morning. Called to ask when I could pick it up and they informed me they don't do the type of diagnostics I scheduled the appointment for on M Monday morning. Called to ask when I could pick it up and they informed me they don't do the type of diagnostics I scheduled the appointment for on Mondays. So they had the vehicle all day, didn't diagnose it or even do the unrelated recall work I also needed done. More

I was greeted immediately by my advisor Troy. I was given a time frame to which I could expect to hear the results of their findings with my concerns. I was contacted with recommendations and an I was given a time frame to which I could expect to hear the results of their findings with my concerns. I was contacted with recommendations and an estimate for repairs within that time frame and the repairs were completed on time. The estimated repair cost was correct and I am very pleased with my service. More