AutoNation Ford White Bear Lake - Service Center

Poor Customer Service I drove in on a Saturday due to the dealership only having the quicklane option. When I arrived the service specialist said it would take all day. H I drove in on a Saturday due to the dealership only having the quicklane option. When I arrived the service specialist said it would take all day. He indicated they now have been doing appointments for the past 5 weeks. An email or other form of communication or even on their websight would have been helpful. Obviously all the oil changes lined up for the day had been told. So, I made an appointment for the following week. When I arrived they couldn't find the appoint. Finally they found my reservation. The spelling of my first and last name was SO horrid you couldnt even pronounce it. I assume this is common, afterall I was a returning customer. The attempted to have me get an oil change that included their CLOROX (TM) decontaimination. I never indicated this. They didn't mention any coupons online, lucky for me having been an AUTONATION customer before I knew of this. They did not review the car check at all. They never washed the car nor seemed to want my return business. I recently moved from OHIO to MN. Previously, I purchased 2 vehicles in the past 6 years from AUTONATION. The service was also performed there. NEEDLESS to say not all AUTONATIONS are the same. Consistency is not this companies motto. This was also my 2nd time at this location. The 1st vist was just OK and this vist was worse. I will not be returning to this location or company again. More

Screwed over WARNING***WARNING***WARNING***WARNING***TO ALL AND EVERYONE!!!! This company is the biggest sham and ripp off place I have ever encountered in my enti WARNING***WARNING***WARNING***WARNING***TO ALL AND EVERYONE!!!! This company is the biggest sham and ripp off place I have ever encountered in my entire life! As a 53 year old HONORABLE DISABLED VETERAN I have never been so pissed off in my entire life for what this company and its general manager CHRIS WILSON screwed me royal to the point where I now have had to take them to ****SMALL CLAIMS COURT ***** this was for there promises and than ***LIES***LIES***LIES*** for Damage they did to my car and absolute shoddy workmanship! This used to be a very reputable family business, now it’s corprate and you are going to get just what corprate AMERICA has which is what I am getting right now!! SCREWED!!!! PLEASE!!!! Take my word of advice... DO NOT DO NOT DO NOT trust this company!!! More

Don't waste your time! They're really good at polishing a turd. And if you do bring your vehicle in for a warranty covered issue. They will come up with every reason they ca They're really good at polishing a turd. And if you do bring your vehicle in for a warranty covered issue. They will come up with every reason they can think of for why they will not cover it. While they had my vehicle in for Servicing, they must have backed another car into it. And didn't bother telling me. So when I got home and noticed the damage. I called them about it. I had to go back in the next day to show the service manager. He would not accept responsibility for the damaged but was willing to pay HALF of what it cost to fix it. I would have had to pay $600 out of my pocket if i wanted the damage fixed. And don't bother calling AutoNation customer service or customer complaint line. They will not call you back. EVER! No matter how many messages you leave. I will never buy another car from AutoNation!!! More

OVERPRICED AND TRIED OVERCHARGING!! WHAT A JOKE I was charged for 2 hours to replace a mirror that has 3 bolts and was called 30 minutes after I dropped it off. Also was quoted $325.00 for the mirr I was charged for 2 hours to replace a mirror that has 3 bolts and was called 30 minutes after I dropped it off. Also was quoted $325.00 for the mirror however they tried charging $389.00. They charge $179.00 an hour? This place is an absolute RIPOFF! I always bring my Truck there for their "Quick Lube" however the last time I was there it took over 2 hours. I will NEVER bring my vehicle back here again!!! More

Terrible customer service Leasing a brand new 2017 F150 has already has had 2 oil leaks. Last time I brought it in they gave me a Fiesta to drive because they had to keep it. Leasing a brand new 2017 F150 has already has had 2 oil leaks. Last time I brought it in they gave me a Fiesta to drive because they had to keep it. Brought truck in Friday at 8am, service dept they need it over the weekend. Monday noon they say i have oil leak, they need it again.This is not new information. I already spent an hour 2 Saturdays ago confirming this with their same service dept. Yet it is still not done. All I get is excuses. Steve said I had to wait for same tech to work on it since its same problem and he worked on it last time, didn't even know if he was coming in today. This is not comforting to tell a customer that same tech who screwed it up last time is working on it again. and all your tech time verbage. why take cars in with appts when you already have too many to handle you can't get them done. This is not Tousley Ford anymore I agree. Focus only tiny step up from Fiesta last time. very frustrating. emailed and called service manager got no response. who knows when I'll get it back this time and for how long. More

Poor communication between depts. & No focus on customer I'll offer my experience: in short, will never go back there. Dropped off my truck to have a hood-latch cable replaced. I don't know how extensive the I'll offer my experience: in short, will never go back there. Dropped off my truck to have a hood-latch cable replaced. I don't know how extensive the process is but I imagine it would take a day or two. I received one call saying they needed to keep it overnight, which seemed just fine. And then no communication for 5 days. Then I finally received a call with a laundry list of items that had nothing to do with the hood-latch cable. To their credit, I probably do have to have some things looked at but that's not the point. They quoted over $500 dollars for just the hood-latch cable replacement. I don't know how extensive the labor is to replace it but the cable itself is 25 bucks! So, no communication, way overpriced, and it took them nearly a week to even LOOK at my vehicle. This dealership reminds of the people that scam senior citizens out of their retirement money. Thumbs down, guys. Thumbs way down. HOWEVER! There are two customer service Reps: Judy (I think), and July; and they are just peaches! If you do end up getting stuck with Autonation Ford WBL ask for either them. In truth, they are very kind and great to work with. More

So dissapointing Don't go here. When this was Tousley Ford it was a great, locally owned dealership. Since the corporate overlords at Autonation bought them out, I hav Don't go here. When this was Tousley Ford it was a great, locally owned dealership. Since the corporate overlords at Autonation bought them out, I have witnessed a slow decline in customer service. You are nothing but a number to these people. I wish I hadn't bought a service contract with them so I never had to step foot in this place again. As a matter of fact, because of the poor customer service, I will NEVER buy a Ford product again. More

Poor service work and communictation Installed a roof rack incorrectly and it popped out the first time we used it. We had to fix it ourselves. The mechanics used the wrong holes. amazing Installed a roof rack incorrectly and it popped out the first time we used it. We had to fix it ourselves. The mechanics used the wrong holes. amazing! More

Don't waste your time A flat for diagnostics seems unreasonable and a rip off. Some problems are quick to diagnose. It just looks like a way to lock you into the service A flat for diagnostics seems unreasonable and a rip off. Some problems are quick to diagnose. It just looks like a way to lock you into the service which is already expensive. I was able to pay the fee and go elsewhere and still save $200. It didn't help either that a longer list of service was proposed that wasn't really needed, some of which they also wanted diagnostic fees for. Overall the service people seemed all about collecting money. No one mentioned the diagnostic fee on the phone during scheduling or in the initial call, only after the vehicle was already dropped off. It seemed like they are trained to not mention it. Left a bad taste all around. The only reason for going there was the known with the Ford Focus which are under warranty. Unfortunately this repair was not a warranty claim. Not happy with Ford or Autonation. More

No help at all Had an appointment at 830 today & when I got there you had no record of the appt I made online. It was for a windshield repair. I didn't know you had Had an appointment at 830 today & when I got there you had no record of the appt I made online. It was for a windshield repair. I didn't know you had 2 different centers, but neither one was ready for me & my insurance had done what they were supposed to. It was my first time in their service department, but was supposed to have already known how to navigate their convoluted process. They shouldn't offer the ability to make online appts if they can't handle today's technology, & also if my only recourse is to waste my time calling them. I chatted & they couldn't even figure out who I was though they had my appt & vehicle info. They couldn't care less once the sale is final. Too bad I just bought it a month or so ago (2/18 2015 Edge) & added exterior & interior services (I wouldn't if I had to do over again) because I'm never driving all the way to the end of the Earth again under any circumstances. The 1st person on an online chat told me to call & disconnected before I could tell her my issue. More