AutoNation Ford White Bear Lake - Service Center

I don’t usual recommend any company, but AutoNation White Bear, has had my business for my last 10 vehicles. I have never felt any pressure from the sells Dept, Up Front pricing and the service Dept, from t Bear, has had my business for my last 10 vehicles. I have never felt any pressure from the sells Dept, Up Front pricing and the service Dept, from the service writers and Techs have always made me feel welcome, even if I have questions or concerns. Even the service manager politely addressed a concern after I received my car. One of the reasons I’m writing this review is great I feel when my investment is under AutoNations care, as I had a negative experience from a motorcycle shop near AutoNation, and the way the bike shop concluded my concern was to ask me to never return to their shop. I would recommend AutoNation to anyone who cares about good service and a good all around place to do business More

It is a good dealership except one thing-When the Mgr says they will call you need to remind him a couple of times-Great Service Mgr and Joey a great sales person turned Finance guy-Follow up from leader says they will call you need to remind him a couple of times-Great Service Mgr and Joey a great sales person turned Finance guy-Follow up from leadership lacking- More

It was a pleasure working with Kirk and it was our first time meeting him. We had both of our vehicles, Ford Fusion and Escape, serviced for regular maintenance this past week. There were some repairs that time meeting him. We had both of our vehicles, Ford Fusion and Escape, serviced for regular maintenance this past week. There were some repairs that we thought we may need but they were checked out thoroughly and found not to be necessary at this time. Now that’s honesty in auto repair and we truly appreciate it. More

I called Autonation Ford multiple times to speak to someone from the finance department to cancel my extended warranty after selling my car. It took multiple calls before I actually was able to speak t someone from the finance department to cancel my extended warranty after selling my car. It took multiple calls before I actually was able to speak to someone to find out how I could cancel. When I finally got someone on the phone they told me what I needed to bring and that I can come in anytime to fill out the simple paper work. On my day off (Saturday) I drove to the dealership which took about 50 minutes to be told that they are short staffed and that I need to come back on another day to do the cancellation. I requested to speak to a manager and when he met me (Jerry) he told me that they are short staff and that I needed to make an appointment for Monday. I told Jerry that the director of finance told me I could come in anytime to do the simple, quick paperwork and that this wasn't acceptable as I drove 50 minutes north to get this done. As I got upset, Jerry finally said he could do it. As he brought me to his office he was extremely rude and was beat red in the face. It literally took him 5 minutes to get the cancellation paperwork completed and for me to sign. My entire experience with Autonation Ford was poor from buying the vehicle to cancelling my extended warranty. This two faced dealership will only treat you well when they want you to buy a car, but after you sign the paperwork it all goes downhill. The front desk receptionist and the manager Jerry have very poor and rude customer service skills. The Governor even announced a mandatory face mask requirement indoors and I found many workers not masking. I will be preordering my 2021 Ford Bronco from a different dealership as Autonation Ford has lost my business and I will let others know of my experience as well. More

Told me I could go elsewhere. Takes forever to get your car back from service. Drive down the road to Toyota service. Never had to leave my car. car back from service. Drive down the road to Toyota service. Never had to leave my car. More

Talked with Brittney to schedule appointment. In the middle of doing so the call was forwarded to another person. Answered his questions and he dictated the conversation to the point of putting words in middle of doing so the call was forwarded to another person. Answered his questions and he dictated the conversation to the point of putting words in my mouth. When asked if I needed alternate transportation, my reply was that I would wait . True to his dictating he said that means you need alternate transportation therefore soonest appointment is December 27, four weeks away. We argued that I didn’t need alternate transportation, I just need an appointment. I want nothing else from Autonation. He replied I was trying to set an appointment but you said you didn’t want one, another lie and his dictation. The purpose of my call was to get an appointment for a new car purchased this year from Autonation. Autonation does not stand behind what they sell instead make every excuse to not have to service their sales. I’ve purchased and leased several new cars from Autonation but this one will be my last. Customer service is most important to me. More