AutoNation Ford White Bear Lake - Service Center

The work quality was very good. Had the oil changed and the tires rotated. The Quick Lane Representative who greeted me was very friendly. He explained that it would be about 2-1/2 hours at the most for t the tires rotated. The Quick Lane Representative who greeted me was very friendly. He explained that it would be about 2-1/2 hours at the most for the work to be completed because they were understaffed. I explained that I couldn't wait for 2-1/2 hours. In turn, it was suggested that I have the AutoNation shuttle bring me home and pick me up when the work was done. Tony called me around 12:12 p.m. and left me a voice message informing my my vehicle was ready for pick up. Within a minute I called him and left the message saying that I needed the shuttle drive to pick me up. At 4:15 p.m. I received a text message from Tony that said, "This is Tony from AutoNation Ford White Bear Lake. You have requested to text with AutoNation about vehicle services. Before you receive any texts, we will need your confirmation. To confirm, type YES. Msg &Data Rates May Apply." I was very disappointed that four hours after I left Tony a voice mail message requesting to be picked up by the AutoNation shuttle that I received the above text message. Follow through right away with your customers. More

Thank you so much for the great service and quality work. One has to be understanding about any delays due to shortage of workers. They work so hard. One has to be understanding about any delays due to shortage of workers. They work so hard. More

Prompt service, however the invoice does not itemize specifically the work done. They don't add all the info. to Ford Pass in specifics. Overall good work. specifically the work done. They don't add all the info. to Ford Pass in specifics. Overall good work. More

Had them rotate the tires. After I got home I noticed that one of the lugs was missing and a number of others were loose. Not good. that one of the lugs was missing and a number of others were loose. Not good. More

White bear automation service is outstanding. I was impressed from the appointment planning , cost estimate and professionalism of their staff. impressed from the appointment planning , cost estimate and professionalism of their staff. More

Husband took my car in at 630 am for oil change & multi point inspection. He said they were all very nice. Even drove him to Perkins down the road so he could have breakfast while he waited & they picked h point inspection. He said they were all very nice. Even drove him to Perkins down the road so he could have breakfast while he waited & they picked him up too. More

I was lied to when I bought my car from Auto Nation. I questioned two warranty charges. I was told I would NEVER have maintenance on my car other then 100 dollars deductible at Auto Nation and 200 if I ta questioned two warranty charges. I was told I would NEVER have maintenance on my car other then 100 dollars deductible at Auto Nation and 200 if I take it someplace else. On my last visit I was told No it expired at 60,000 miles. Will never trust your dealership again More

Always take excellent care of me when I bring my vehicle in for service! Thank you everyone! in for service! Thank you everyone! More

I have had my F150 serviced at here since I purchased it in 2014. Every visit I have made at this dealership has been great, the service has been great and complete, and the whole experience has been great in 2014. Every visit I have made at this dealership has been great, the service has been great and complete, and the whole experience has been great. More

Shawn, Kirk, lady at service desk (sorry I didn't get your name). I can't thank you enough. My trust in Ford is restored! your name). I can't thank you enough. My trust in Ford is restored! More