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AutoNation Ford White Bear Lake - Service Center

White Bear Lake, MN

4.5
769 Reviews

769 Reviews of AutoNation Ford White Bear Lake - Service Center

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October 30, 2023

Times are challenging, but service and communication was great! There was an initial delay but they texted me and I was able to pick it up later without changing my day. So really appreciated that! More

by Chandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louie
Nov 02, 2023 -

Apple Ford White Bear Lake responded

Hi Chandler, thank you so much for the positive review! Feel free to stop by if you ever need any more help.

October 26, 2023

My last visit the service was great. Much improved over previous visit. Good to see. More

by djharry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoff Jelinek
Oct 27, 2023 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 25, 2023

Customer service was excellent. The young man that helped us was delightful and mannerable. We would him 5 stars on your rating system.🤗 More

by doctorrubee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the young man's name.
Oct 25, 2023 -

doctorrubee responded

The young man in customer service was mannerable and polite. He had us taken care of within 30 minutes.

October 25, 2023

The Lube Tech Service was very professional. My tech Ian was very nice and explained everything that my car needed. More

by Efedje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
Oct 27, 2023 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

October 25, 2023

Great service and clear communication. Service was top notch and completed in a timely manner More

by DB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Oct 27, 2023 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 25, 2023

Speedy fast and friendly service. great communication throughout the process. Plus they delivered the truck to my house when they were done working on it! More

by gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Oct 27, 2023 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 25, 2023

Dealership insisted that it was a fuel pump issue, so I paid the $1,600 to fix it. It was not the issue and the truck still has issues. The dealership will not return my calls in trying to get the issue fi More

by yukon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven
Oct 27, 2023 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

October 20, 2023

Didn’t like that the gauge on the dashboard was not the same as when I brought the car in. Had a hard time getting it back to where I had it. The service technician left it on 100% oil change. More

by DDDUPAUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaley Anderson
Oct 23, 2023 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to share your feedback with us. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (651) 301-8386 -- we hope to hear from you soon.

October 19, 2023

Always a great experience taking my car for maintenance (oil change and tire rotation) at Ford More

by abbey1230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Seebeck
Oct 21, 2023 -

Apple Ford White Bear Lake responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 14, 2023

They answered all of my questions and had my vehicle ready before they stated to me. i feel confident enough to have them preform service to my vehicle again I need it. Great Job As a Whole Team. More

by cesmailliw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Ring and Stephanie Ohmann
Oct 17, 2023 -

Apple Ford White Bear Lake responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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