AutoNation Ford White Bear Lake - Service Center

I can't say enough of how well I was taken care of. I just drove in to the Quick lane for an oil change and Tire rotation. The service desk explained it may be a while as there's not enough people doing just drove in to the Quick lane for an oil change and Tire rotation. The service desk explained it may be a while as there's not enough people doing the service. That's ok i hear that a lot and i understand. The waiting room has the same old chairs you need to replace them. What was really fun is there were 4 of us in there and we we talking up a storm made some new friends. The associates in the store were also very nice and friendly, I want to give a shout to Jackie who kept us informed on the status of our vehicles and helped us with any questions. We were treated like we were family, and the time went by fast. I like coming here for my truck servicing, the way I'm welcomed and taken care of. Guess that's why I drive 140 miles from Duluth, not only, this is my second truck I bought from here. It just makes good sense More

I just wanted an oil change at 30k miles and I was not pressured to have additional service done that is recommended from Ford. I was told the approximate wage time and my vehicle was ready within the pressured to have additional service done that is recommended from Ford. I was told the approximate wage time and my vehicle was ready within the allotted time. More

Service department was able to correct the issue with my truck while doing so in a polite and professional manor. truck while doing so in a polite and professional manor. More

AutoNation staff is friendly and knowledgeable. Mert in service took my needs and completed the work in a timely and professionally. service took my needs and completed the work in a timely and professionally. More

Waited 2.5 hours to get a tire patched. Previously had an oil change on a Mazda 6 and the tech forgot to close the air filter housing And cracked the seal on the oil drain plug. Cost me $70 to bring it t an oil change on a Mazda 6 and the tech forgot to close the air filter housing And cracked the seal on the oil drain plug. Cost me $70 to bring it to a Mazda dealer where they laughed at your service telling me the oil pan seal was leaking. Bought last 4 trucks there. I am done now as your service is brutal. More

I went for an oil change and 25,000 mile maintenance check. It took a little longer than the 1 hour estimate but the service was very good. check. It took a little longer than the 1 hour estimate but the service was very good. More

The work quality was very good. Had the oil changed and the tires rotated. The Quick Lane Representative who greeted me was very friendly. He explained that it would be about 2-1/2 hours at the most for t the tires rotated. The Quick Lane Representative who greeted me was very friendly. He explained that it would be about 2-1/2 hours at the most for the work to be completed because they were understaffed. I explained that I couldn't wait for 2-1/2 hours. In turn, it was suggested that I have the AutoNation shuttle bring me home and pick me up when the work was done. Tony called me around 12:12 p.m. and left me a voice message informing my my vehicle was ready for pick up. Within a minute I called him and left the message saying that I needed the shuttle drive to pick me up. At 4:15 p.m. I received a text message from Tony that said, "This is Tony from AutoNation Ford White Bear Lake. You have requested to text with AutoNation about vehicle services. Before you receive any texts, we will need your confirmation. To confirm, type YES. Msg &Data Rates May Apply." I was very disappointed that four hours after I left Tony a voice mail message requesting to be picked up by the AutoNation shuttle that I received the above text message. Follow through right away with your customers. More

Thank you so much for the great service and quality work. One has to be understanding about any delays due to shortage of workers. They work so hard. One has to be understanding about any delays due to shortage of workers. They work so hard. More

Prompt service, however the invoice does not itemize specifically the work done. They don't add all the info. to Ford Pass in specifics. Overall good work. specifically the work done. They don't add all the info. to Ford Pass in specifics. Overall good work. More

Had them rotate the tires. After I got home I noticed that one of the lugs was missing and a number of others were loose. Not good. that one of the lugs was missing and a number of others were loose. Not good. More