AutoNation Ford White Bear Lake - Service Center

Great place to buy a car and get your car serviced. I'll be back for sure. be back for sure. More

I had my first service performed at AutoNation Ford White Bear Lake, and the service and dedication of the team was excellent. I requested additional work (install wheel liners and mud flaps) for accessories Bear Lake, and the service and dedication of the team was excellent. I requested additional work (install wheel liners and mud flaps) for accessories I had previously purchased from Ford Parts, and when the discovered that the one of the parts was incorrect, they worked with the parts team to get the right parts and arrange for me to swap them out at no additional charge! I appreciated the extra diligence and creative thinking to resolve the issues so a return visit was not needed. Thanks again for the exceptional service! More

Overall it was a good experience it took a little more time than I thought but it wasn't too bad good job time than I thought but it wasn't too bad good job More

Excellent service. Appreciate how the service representative updated us. The wait time was exactly what was said. representative updated us. The wait time was exactly what was said. More

Great service, friendly staff. Kept me informed and recommended future work that I am able to schedule at a later date. recommended future work that I am able to schedule at a later date. More

Spent a lot of money on repairs. Thought a car wash isn’t too much to expect. too much to expect. More

Excellent service department knowledgeable courteous staff will work with you to overcome a problem to your satisfaction staff will work with you to overcome a problem to your satisfaction More

2 hours and 45 minute Quick Lane Oil Change when I was told 1 hour told 1 hour More

Quik Lane now closed. Had to work at 2:00, so made an appointment for 1:00. Got there at 1:00 and waited 20 minutes, being ignored, before I asked if I would be getting helped. Excuses of being short sta appointment for 1:00. Got there at 1:00 and waited 20 minutes, being ignored, before I asked if I would be getting helped. Excuses of being short staffed and a computer glitch that allowed double bookings to occur followed. I asked if I could still get in and out in 30 minutes and was told they couldn’t guarantee this. I spoke to the service manager and he got my truck right in and pulled another tech to help. It was done in less than 30 minutes and I made it to work on time. I should point out, however, that this same service manager was present at the desk when I initially pulled up and he was chatting with a young blonde bombshell for the whole 20 minutes I had waited while never looking my way before he walked off. Needs improvement! More

Went into Autonation Ford White Bear Lake for a simple oil change and tire rotation on my 2019 F150 Supercrew 2.7 ecoboost with 14,250 miles. Upon picking up my truck I come to find that in addition to ch oil change and tire rotation on my 2019 F150 Supercrew 2.7 ecoboost with 14,250 miles. Upon picking up my truck I come to find that in addition to changing the oil they put in some kind of oil additive without my knowledge or me requesting such a thing. Less than pleased with this fact. Plus, why would a truck with 14,255 miles need any kind of oil additive in the first place, the semi synthetic oil should be enough. Explanation given by service advisor was also poor. Very poor business practice to do something without a specific customer request. Thinking I may change the oil again to remove whatever additive was put in. More