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AutoNation Ford White Bear Lake - Service Center

White Bear Lake, MN

4.4
764 Reviews

764 Reviews of AutoNation Ford White Bear Lake - Service Center

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October 22, 2021

I was extremely impressed with the service department, quality staff and first class treatment. I would highly recommend this dealership More

by jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk
Oct 26, 2021 -

Apple Ford White Bear Lake responded

Thanks Jim, for leaving us this response. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 22, 2021

Steve gave me timely updates for the repair and the vehicle was fixed as requested. More

by djpgroup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Oct 26, 2021 -

Apple Ford White Bear Lake responded

Hi Djpgroup, your comments keep us motivated and working hard for all our guests! If you need more help, our team is available to talk -- safe travels!

October 22, 2021

Great Service! Car was very clean when returned!! Work competed on time. Wish you still had loaner cars. More

by rdbarr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Oct 26, 2021 -

Apple Ford White Bear Lake responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

October 20, 2021

Mert is awesome he kept in touch and gave updates instead of me just sitting around wondering all day about my car and fixed the issues - Thank you More

by Anne F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mert
Oct 25, 2021 -

Apple Ford White Bear Lake responded

Hi Anne, we're happy to hear you had such a positive experience with our team! Thanks again for taking the time to leave us this information about your recent visit. Take care!

October 20, 2021

Matthew was great to work with. He was responsive to my texts, kept me up to date on my warranty claim, and helped me get all my items from my vehicle when I had to leave it overnight. The repairs turned More

by Pete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew
Oct 25, 2021 -

Apple Ford White Bear Lake responded

Hi Pete, we're happy to hear you had such a positive experience with our team! Thanks again for taking the time to leave us this information about your recent visit. Take care!

October 20, 2021

Very friendly staff. Suggested several other Service items that needed to be done to keep my Fusion running smoothly, besides the Brakes that I had come in for. My car was ready when promised. More

by Service 10/19/2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim, Mike (shuttle), Amy
Oct 25, 2021 -

Apple Ford White Bear Lake responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you, and have a fantastic day!

October 19, 2021

I arrived right at 7am and it took 90 minutes for an oil change. I was quoted 45 minutes. More

by kjackson24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kirk?
Oct 21, 2021 -

Apple Ford White Bear Lake responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (651) 301-8386 to discuss what we can do to help.

October 19, 2021

Everyone was very friendly and helpful. Amy was my go to gal and she was awesome. I will definitely continue to use them. More

by Missyewaldt1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy in the service department
Oct 25, 2021 -

Apple Ford White Bear Lake responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

October 17, 2021

Friendly folks but parts slow to come these days and work takes more time that expected, especially when you wait outside on a bench - too many not wearing a mask inside. Am vaccinated, but life is still ris More

by newmaster2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edge
Oct 19, 2021 -

Apple Ford White Bear Lake responded

Hi. We take your feedback very seriously and thank you for bringing this to our attention. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.

October 16, 2021

Well they were very busy. She squeezed me in to which I am very thankful. More

by Redjeepwrangler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie was a sweetheart and brought me a bottle of water. I don’t remember the name of the girl who got me my oil change but she was the only girl working the service desk.
Oct 19, 2021 -

Apple Ford White Bear Lake responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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