AutoNation Ford White Bear Lake - Service Center

The customer service rep was knowledgeable and kept me informed. Estimated wait time was exactly as stated. informed. Estimated wait time was exactly as stated. More

Quick, responsive, attention to detail, and recommendations to keep my 2014 Explorer in good condition. Carlos - Thank you!! recommendations to keep my 2014 Explorer in good condition. Carlos - Thank you!! More

Autonation ford has always been a great dealer ship to work with and with me. work with and with me. More

Before 2020, I couldn't recommend them enough. Very happy with our car purchase and I loved the service department, especially how they separated the maintenance and more involved services (it was like happy with our car purchase and I loved the service department, especially how they separated the maintenance and more involved services (it was like two different garages). Since the pandemic, the quality has dropped to a pretty much unbearable level. The two departments are consolidated. Simple oil changes can include waits of 60-120 minutes (I get my mustang serviced somewhere else and it takes about 20 minutes). Either no one is taking notes on longer term car issues, or they're not reading the notes, as I've had to re-explain issues time and time again, in some cases to the same people on nearly a day-to-day basis. A recall (involving the brake system) took nearly two years to complete due to "parts issues," and was only addressed after I wrote an online review complaining about it, and it was somehow escalated to a manager. When I purchased my car I was so pleased with their service department I prepaid for several years worth of service, now I'm stuck and considering eating the loss and just repaying for the same services at a different dealership. They used to have moderate (and believable) reviews online, now they're all shining despite the issues I'm mentioning and signs all over their business literally saying they are short staffed. Not sure if they hired a firm to try to lift these reviews, but I seriously wouldn't doubt it. I personally was offered a waived repair fee if I left a five star review online, which I declined. This was over an issue I notified them of serveral times when the car was still under initial warranty AND I have an extended warranty. It really makes me question the authenticity of several of these reviews I'm seeing. In my interactions, they seem intensely focused on the appearance of being a good service department (even trying to buy positive online reviews) rather than taking the simple steps to actually be one. Ultimately it was an online review that got them to address my issues, rather than the numerous face to face conversations I was having with them. Because of the issues with the service department, my next Ford purchase will be at a different dealership, unless something drastically changes. More

Always get great service at AutoNation their attention to detail is appreciated and they’re reasonable detail is appreciated and they’re reasonable More

Friendly people and pet friendly. Would recommend dealership to anyone.. Natasha was excellent. Also very easy to schedule appointments dealership to anyone.. Natasha was excellent. Also very easy to schedule appointments More

Very nice fast service. Would recommend this place to everybody always a pleasure to go there. everybody always a pleasure to go there. More

Appreciate the thorough service given by this establishment, have been going here for well over a decade and trust their work. Really appreciate Laci and Natasha's customer service! establishment, have been going here for well over a decade and trust their work. Really appreciate Laci and Natasha's customer service! More

Dec 6, 2021 invoice # 581230, Tag #2729 = Line Opcode # C# “ Declined engine air filter replacement “ I wasn’t given the options to decline or was I offered. Don’t fabricate!!! C# “ Declined engine air filter replacement “ I wasn’t given the options to decline or was I offered. Don’t fabricate!!! More

They always take excellent care of my car when it’s there. They even tell me what other work needs to be done. there. They even tell me what other work needs to be done. More