AutoNation Ford White Bear Lake - Service Center

My service writer is always a pleasure to work with, and my tech was over and above in taking care of my old girl my tech was over and above in taking care of my old girl More

Every experience is a great one. Friendly, honest, and clean. I've been going to them for over 6 years and will keep going back. clean. I've been going to them for over 6 years and will keep going back. More

My most recent oil change and tire rotation went fine. At my first oil change 6 months ago it took 2 hours and I was told by the gentleman who was at the desk that they would give me a 3rd oil change ( I At my first oil change 6 months ago it took 2 hours and I was told by the gentleman who was at the desk that they would give me a 3rd oil change ( I have a contract for 2 oil changes). A woman called me and assured me that this would happen and she would record it. Well, when I was there the other day, they said this was my last oil change. They also had told me on my first oil change that I needed to have brake work. I took it in to a Toyota dealer and they said my brakes were fine. I'm not sure I trust this dealership. More

Did not have an appointment but was able to get in right Did not have an appointment but was able to get in right away (Quick Lane) thanks to Anna. I also mentioned to Anna that my vehicle had a recall and Did not have an appointment but was able to get in right away (Quick Lane) thanks to Anna. I also mentioned to Anna that my vehicle had a recall and she checked it out and set up an appointment at a later date for me to bring in my vehicle. She and the staff also helped me in using my Ford reward points. Anna was very helpful and accommodating as was the staff at the service desk. More

I was treated with courtesy. They listened to my issues. Everything was done and no problems. enough said Everything was done and no problems. enough said More

at 1st oil change they told me i needed new tires. purchased car September 2021 purchased car September 2021 More

Only took one hour this time instead of two hours hours last time for an oil changed last time for an oil changed More

Amy knew my name when I entered. Very pleasant experience. Very timely. Good service all around. experience. Very timely. Good service all around. More

Their service is time consuming. Appt at 8:00 but won’t get looked at until4 maybe? Then the appts are 7-10 days out. They don’t have a quick lane for oil changes!!!!!! Get one and the appt will go back get looked at until4 maybe? Then the appts are 7-10 days out. They don’t have a quick lane for oil changes!!!!!! Get one and the appt will go back to normal and maybe I would use them for oil changes. Get a quick lane like other ford dealers!!!! The help is overworked and can heard the frustration of the people making the appts and the lack of loaner cars. More

Always a great experience with the service team at Autonation Ford White Bear Lake. My service rep, Carlos, kept me informed & treated me well. I'll add a shout-out to Stephen, as well, who expertly h Autonation Ford White Bear Lake. My service rep, Carlos, kept me informed & treated me well. I'll add a shout-out to Stephen, as well, who expertly handled my service needs last fall. I'll be back in about 5000 miles! More