AutoNation Ford White Bear Lake - Service Center

The service area was clean and orderly. I had to wait for my ride and did so in the show room. It was clean also but only 3 new vehicles on shirking floor. I had to wait for my ride and did so in the show room. It was clean also but only 3 new vehicles on shirking floor. More

Auto Nation got me in and taken care of in a fast and professional manner. professional manner. More

The Service Techs at the Autonation Truck Facility in White Bear Lake are the best. Mert, Jerry, Jon and all are always helpful, gracious, and friendly. To a man they go out of their way for me with White Bear Lake are the best. Mert, Jerry, Jon and all are always helpful, gracious, and friendly. To a man they go out of their way for me with a smile and a solid answer. The Management at this facility is fortunate they have such a great staff. This goes for all I have contact with, not just the ones I named. More

Always have superior service. Employees are always sure to answer all questions and concerns. Pleasant atmosphere. Employees are always sure to answer all questions and concerns. Pleasant atmosphere. More

Anna was extremely helpful and friendly in handling my broken fob problem. Needed tow, new fob and reprogramming! Thanks so much. Roxy broken fob problem. Needed tow, new fob and reprogramming! Thanks so much. Roxy More

Friendly quick service work. They got me right in and got it done when they said they would. They got me right in and got it done when they said they would. More

Brought my Ford in for oil change and tire rotation. The car was done in a timely manner and washed. The only thing was the information display was left at 0 % of oil used not reset to the MPH setting. The car was done in a timely manner and washed. The only thing was the information display was left at 0 % of oil used not reset to the MPH setting. No other problem with service. More

They always treated me with cautious and finished my vehicle the time promised. And they always gave a phone call when the vehicle was done. vehicle the time promised. And they always gave a phone call when the vehicle was done. More

Brought my vehicle in for a recall and had them rotate tires and do an oil change while it was there. Was able to use a loaner and everything was done by the early afternoon. As a bonus, they also had my tires and do an oil change while it was there. Was able to use a loaner and everything was done by the early afternoon. As a bonus, they also had my car washed. It was the first time they did not ask me if I wanted more done than what I came in for and I really liked that. Was greeted promptly and checked out efficiently as well. More

brought car in for deflective air bag recall. Had 9:00 appointment and was not quickly greeted. Finally someone came up and asked who my advisor was? I had no idea , I explained I had an appo Had 9:00 appointment and was not quickly greeted. Finally someone came up and asked who my advisor was? I had no idea , I explained I had an appointment and would be dropping the car off for the day. The guy insisted that he find my advisor Amy before he could sign me in or do any paper work. Finally after a 15 minute wait is was determined Amy was in meeting. I was getting a little hot. I don't need an advisor just let me drop off the car and catch my ride which was waiting outside. Eventually able to speak to another (advisor) What happened to "service tech"? Came back at 4:30 to pick up car. Greeted with this question. Did your advisor call? I said no. I asked if the car was done? The person said he did not know as the computer was not updated or showing my car as done. I literally has to beg a person to go back to the service garage and see where the mechanic was on my car. It was evidently waiting for my advisor to see if I agreed to recommended repairs of $2800 . Finally after 30 minutes the car was brought out and another advisor went over the recommendations with me.. Was not a good experience. Sorry to say it. More