AutoNation Ford White Bear Lake - Service Center

Not a good start - the appointment confirmation e-mail to me showed the time an hour later than what we had just agreed to on the telephone, necessitating a callback to clarify. On scene, service advisor Ja me showed the time an hour later than what we had just agreed to on the telephone, necessitating a callback to clarify. On scene, service advisor Jason D. (very busy) was great. Service took longer than advertised, but understandable due to staff shortage. And no problem because I brought a book to the comfortable waiting room. More

AutoNation continues to provide prompt, professional automotive maintenance for my Ford vehicles. After 6 years as a satisfied customer, I'm content to keep AutoNation as my preferred dealer. I especi automotive maintenance for my Ford vehicles. After 6 years as a satisfied customer, I'm content to keep AutoNation as my preferred dealer. I especially appreciate the friendly and comprehensive customer service approach used by the Red Team! More

Easy to schedule. Repair was a result of a recall. Went very smooth and was done within half a day. Service personnel were very friendly. Repair was a result of a recall. Went very smooth and was done within half a day. Service personnel were very friendly. More

Friendly service and well organized. Anna took care of my issues and questions regarding my new f-150 Anna took care of my issues and questions regarding my new f-150 More

Friendly, knowledgeable and punctual dealership staff. I have trust with them for the maintenance of my car. I would recommend this dealership to friends/family. I have trust with them for the maintenance of my car. I would recommend this dealership to friends/family. More

Everyone professional, friendly, and helpful. Hard to find this now days. Another great feature I was not expecting, a ride back home while car was being worked on and being picked up once work w Hard to find this now days. Another great feature I was not expecting, a ride back home while car was being worked on and being picked up once work was done and brought back to get my car. Don't have last names, but Mike gave me a ride home, and what a pleasant man to talk with. Eddie picked me up from my home and back to get my car. Again, what a pleasant gentleman and I so enjoyed the conversation. Rather than waiting at the dealership while my car was being worked on, I was able to be productive at home getting ready for my granddaughter's birthday party the next day. I did not have anyone to help me take and pick up my car, so I just have to say I was very pleased with this service. Thanks again. More

Helpful, great at explanation, friendly, prompt, . Even when scheduling helpful. I have bought two cars, and had them serviced here and I will continue to come. Thanks so much for your great service a Even when scheduling helpful. I have bought two cars, and had them serviced here and I will continue to come. Thanks so much for your great service all these years. More

Polite and positive service from service writer, clerk/cashier, and service technician, as well as pleasant interactions with other employees. This dealership seems like a good place to work, and it clerk/cashier, and service technician, as well as pleasant interactions with other employees. This dealership seems like a good place to work, and it shows. More

I brought my brand new Explorer in to get weather stripping fixed on the windows, that came off. Left it there overnight and late the following day was informed they could not get parts. Was told I stripping fixed on the windows, that came off. Left it there overnight and late the following day was informed they could not get parts. Was told I would be contacted when parts came in; about a week. It has been 3 weeks and I have not heard from anyone. I will be calling after the 4th week. I'm disappointed that this weather stripping issue happened on my brand new Explorer, and that I have not been contacted, again, to update me on the parts. More

I took my 2018 Ford Escape in for an oil change and was very happy with the service I received from Jason Dowell. He was very friendly and was very upfront about the wait which I really appreciated becaus very happy with the service I received from Jason Dowell. He was very friendly and was very upfront about the wait which I really appreciated because I was waiting for the service. The oil change was done in no time. More