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AutoNation Ford White Bear Lake - Service Center

White Bear Lake, MN

4.4
764 Reviews

764 Reviews of AutoNation Ford White Bear Lake - Service Center

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April 26, 2022

Excellent service from drop off to pick up! !! I had a recall on my driver airbag.They were finished sooner than expected and provide a ride to and from my home. Great work guys!!! More

by rsydmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All of them were awesome
Apr 28, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 25, 2022

Great place to get your car serviced train technicians good wait time let you know what’s going on through the whole process More

by MD Ferraro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Apr 27, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

Apr 27, 2022 -

MD Ferraro responded

Great place

April 24, 2022

The staff is absolutely great. Customer service so helpful and genuine. Every person working there went out if their way to be helpful to me. More

by Lia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not know now
Apr 26, 2022 -

Apple Ford White Bear Lake responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 22, 2022

Love Autonation. I have always had great service with you guys and will continue to come back. More

by kathyrennaker@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember names
Apr 26, 2022 -

Apple Ford White Bear Lake responded

Hi kathyrennaker, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 22, 2022

Great customer service! Got me in and on my way with no hassle, easy process. More

by al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
phone service desk, in-person service desk, intake technician, service manager
Apr 26, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

April 21, 2022

Just went in for oil change service was efficient and within timeframe quoted Pricing was fair More

by suebursik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No name
Apr 25, 2022 -

Apple Ford White Bear Lake responded

Hi Suebursik, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 13, 2022

Way under staffed for people coming in for repairs on their vehicle. Seating in the waiting room is horrible when you need to wait two hours for an oil change. The staff were great, whoever owns or runs More

by peter-stone
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Don't know their name
Apr 16, 2022 -

Apple Ford White Bear Lake responded

Hi. Thanks for the feedback. We strive to provide excellent service to our customers at AutoNation Ford White Bear Lake. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (651) 301-8386 -- we hope to hear from you soon.

April 12, 2022

Had a oil change staff was friendly but it took over 2 hours I did have a appointment More

by Funpub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dowell
Apr 14, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 11, 2022

Came in for scheduled Oil Change/Tire Rotation which took 3 hours. Totally Unacceptable. You would think with a scheduled time it shouldn't take more than an hour. Then - there was only one communicatio More

by lorna.graham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know
Apr 14, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (651) 301-8386 to discuss what we can do to help.

April 10, 2022

It would be nice to have a loaner and if possible to have someone drop the loaner off and drive my car to the dealership. With work schedules it is a challenge to make it work the way it currently is setup. More

by BlaineFordEdge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
Apr 12, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (651) 301-8386. We hope to hear from you.

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