Back

AutoNation Ford White Bear Lake - Service Center

White Bear Lake, MN

4.4
764 Reviews

764 Reviews of AutoNation Ford White Bear Lake - Service Center

Sort by
May 26, 2022

I can’t believe you make appointment for oil change and still wait 2 hours. And it took 10 minutes for a service writer to even ecknowlede I was even there. I don’t know why you got rid of quick lane. In a More

by rmdrews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember
May 28, 2022 -

Apple Ford White Bear Lake responded

Hi, we are deeply disappointed by your experience at AutoNation Ford White Bear Lake. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (651) 301-8386 to discuss what we can do to help.

May 26, 2022

Best service I've had at a dealership plus there were fast an on time with how long service would take More

by Carlecklund
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service adviser
May 28, 2022 -

Apple Ford White Bear Lake responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 26, 2022

My vehicle was serviced as requested. The staff was friendly, courteous and professional. The waiting room was clean. Coffee and fresh popcorn was available More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
May 28, 2022 -

Apple Ford White Bear Lake responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 25, 2022

Waited 30 minutes and was only 2nd in line. Under staffed is the problem, only 2 people to check in and out. Satisfied with the work done. More

by peveeder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
May 27, 2022 -

Apple Ford White Bear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

May 24, 2022

Hi, I have have going to auto nation fir a long time. They are always friendly and helpful. I trust them to be honest a to service all my vehicles. More

by Michele.cylkowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Bartness
May 26, 2022 -

Apple Ford White Bear Lake responded

Hello Michele, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

May 23, 2022

Came to pick up a vehicle from service twice in 2 weeks. First time took over an hour to talk to get my car and for someone to tell me specifically what they did to the car. Had to bring in 10 days later be More

by nh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager
May 25, 2022 -

Apple Ford White Bear Lake responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (651) 301-8386 -- we hope to hear from you soon.

May 19, 2022

I brought my car in for a recall. Travis explained what needed to be done and how up I would be notified. More

by Rtaschom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis
May 21, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

May 19, 2022

They don't follow-up with their customers! I dropped my truck there at 8am and never got a call back for ANY updates! I ended up calling every hour and having to leave a message to my "assigne More

by CathyV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn, Tyler, someone else
May 18, 2022

I know they are short on help but they did their best to accommodate me as quickly as possible. More

by M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaylen
May 20, 2022 -

Apple Ford White Bear Lake responded

Hi, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 17, 2022

Brought 13 explorer in for toe link recall and service, auto nation ford applied applicable discounts for service, waited a hour or so couldn't be happier! More

by Ford fairlane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason dowell
May 18, 2022 -

Apple Ford White Bear Lake responded

Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

...
49
...