AutoNation Ford White Bear Lake - Service Center

Unhappy with the treatment and communication I continue to receive from AutoNation Ford of White Bear Lake. I purchased my F350 new in December 2020, and since then working with the Service Dept is a const to receive from AutoNation Ford of White Bear Lake. I purchased my F350 new in December 2020, and since then working with the Service Dept is a constant struggle and very disappointing. Most recently I made an appt 3 weeks in advance to drop off my truck for a warranty check (faulty headlamp switch) and a safety recall. After several hours with no callback or diagnosis, I called only to be sent to voicemail. I left a message, expecting a call in a reasonable time - 90 minutes later I called again. After circling through the voice system for several minutes, my call was finally answered only to be put on hold without any acknowledgement. Several minutes later the call was picked up, and I was informed that my truck had not even been looked at by a service tech, rather it was “in queue”. I asked for a timeline and there was no time given. I asked why make an appointment if you are just going in to the queue, and why the service writers did not inform me of this? No acceptable response other than “that’s the way they do it here.” I informed the person I would be picking my vehicle up and the response was “that’s certainly your choice.” YES IT IS. This is not the first poor interaction I have had with the dealership since purchasing a new truck from them. Several appointments I had to take my vehicle to the Fleet services 2 miles away - who does not have a shuttle. My last appt it took a week to get parts and no loaners were available so I was without a vehicle for a week. In all my years of purchasing, driving, and servicing vehicles I have never had as poor of an experience and lack of customer care as I have here. If I could rate them ZERO STARS I would. I am disenfranchised with Ford now, having been a loyal GM driver for over 3 decades I decided to give them a try again - bad decision. AutoNation and Ford need to fix this dealer or close it down. It’s not a good representation of the Ford brand. More

They have always been responsive and listen to my concerns. I highly recommend them to anyone. concerns. I highly recommend them to anyone. More

Service was good, Work was completed as promised and service advisor was helpful. Scheduling appointment was difficult and confusing. This location says it is a Quicklane, but it really isn't anymore. service advisor was helpful. Scheduling appointment was difficult and confusing. This location says it is a Quicklane, but it really isn't anymore. More

My service advisor was very polite and helpful beginning with my 1st call and through my entire experience when visiting your service center. Mr Khan was very attentive to my needs and wa sensitive to my d with my 1st call and through my entire experience when visiting your service center. Mr Khan was very attentive to my needs and wa sensitive to my dilemma while traveling from Louisiana . He provided excellent and timely service. In fact, all your staff including the cashier that checked me out was very friendly and helpful. The image of your dealership was projected well. I would recommend your dealership without reservation . Thank you was taking of my needs. More

My last service was not completed timely inspite of dropping vehicle off early and returning to pick it up 5 hours later. This is not my usual experience. dropping vehicle off early and returning to pick it up 5 hours later. This is not my usual experience. More

The service was prompt and on time . The cost the the service was average and acceptable. The cost the the service was average and acceptable. More

There is no service department anymore. I have three Ford trucks and always had great service when Cindy and her team were there. Now, no one answers the phone no one calls back no one‘s th I have three Ford trucks and always had great service when Cindy and her team were there. Now, no one answers the phone no one calls back no one‘s there when you arrive at the service department they stand around and stare at each other and take pictures of cars with iPads this place is over. Super sad was a great place for the last 20 years that I’ve been going there now no one works there More

Appointment was for new front brakes & The Work's oil change. Very pleased with everything. Always very professional! change. Very pleased with everything. Always very professional! More

My service representative was fast, informative and worked at keeping in the loop. When I voiced my issues, I was listed to and my problems taken care of. When I picked my car up every one treated lik worked at keeping in the loop. When I voiced my issues, I was listed to and my problems taken care of. When I picked my car up every one treated like a returning friend. More

2021 F-150 V6 hybrid. Bad coil at 21k miles causing misfire 100 miles into a 750 mile trip from MN to MI. This dealership is going through changes and running very short o Bad coil at 21k miles causing misfire 100 miles into a 750 mile trip from MN to MI. This dealership is going through changes and running very short on staff. That said Service Manager Tim was excellent! Stayed after business hours on a Friday with a technician to locate the part and get it installed. Thanks to all who helped us get back on the road! More