AutoNation Ford White Bear Lake - Service Center

July 1st, I drop off my Ford Escape at noon. The lady on the phone said it would only take 3 hours to fix's the head light, oil change and check the fluids and check the ailment. No one call tha The lady on the phone said it would only take 3 hours to fix's the head light, oil change and check the fluids and check the ailment. No one call that day to tell me that they were keeping the car overnight. the next I waited for someone to call. At 11am I stated to call the dealership. I call every department, and no one answer. So, I call Ford Pass and she did the same thing. I was beginning to think the shop had close. I couldn't find a ride and I was beside myself. Findley, I got a ride to the shop by a neighbor that was very unwilling. I ran into Cory and he said can I help you, after I flag him down. No one else was around. I needed my car back He went to check on it and he said it wasn't ready yet. And I said oil and head light. It's now around 1pm OMG! they are closing at 3pm. The unwilling lady wasn't going to give me another ride to get my car. So, Cory said he would pick me up. when the car was done. His wife was in my neighborhood so Cory call me and said his wife would pick me up and I gave the address. It took my whole weekend. I been a costumer for many years, and this was the worst. Thanks to Cory everything got back to normel. More

Bad customer service I had to wait to pick up my truck over a half hour before someone helped me over a half hour before someone helped me More

needed a tire patched, (expensive rubber with a hole! ) I called to confirm they could do it first, told me to be there in 15 mins -and they took care of it when I arrived. Not sure about the sanitizing ) I called to confirm they could do it first, told me to be there in 15 mins -and they took care of it when I arrived. Not sure about the sanitizing question below-don't know if they did that! More

I have always had good luck and have many cars through them. They have always been very helpful. them. They have always been very helpful. More

Much better experience this service appointment than my last time. Sean was very attentive. They completed a transmission replacement well within my expectations and it runs much better! An area of continu last time. Sean was very attentive. They completed a transmission replacement well within my expectations and it runs much better! An area of continuous improvement is needed in communication follow up. when voicemails are left from the customer. That said the messages sent via text as updates were very helpful. Before I can refer someone I would need to experience more of the same in future visits. Staffing is an issue everywhere so I have empathy here, especially for the woman working the service cashere desk. She was running her head off and maintaining a positive attitude. Apologizing for the delays when really it was not needed. It was very apparent she was doing the best she could. More

Horrible experience trying to get my recalled toelink replaced. Three times and it still didn’t get completed. I guess I’m the fool for continuing to go back. replaced. Three times and it still didn’t get completed. I guess I’m the fool for continuing to go back. More

Long story short, had a service appointment that I made a couple weeks in advance. In my request, even put in a note "please verify parts/availability.." Arrived first thing in the morning on a Friday and couple weeks in advance. In my request, even put in a note "please verify parts/availability.." Arrived first thing in the morning on a Friday and was told they were short staffed and wouldn't likely be getting to it until Monday. Why didn't they notify me ahead of arrival and wasting someones time to give me a ride home? If I would have been notified ahead of time, I could have just re-scheduled. I get labor is tough these days, but basic communication shouldn't be... Instead, left car Friday, Sat, Sunday, Monday. Was promised an update first thing Monday morning. Got no communication until I followed up in the afternoon. Guess how much work got done? Nothing! Won't be going back. Left my car for four days, zero work was completed. FWIW, it was my second visit. First time was a scheduled oil change. Despite scheduling it, I sat there for over two hours... They gave me a half off coupon as a result so I gave them the benefit of the doubt and tried again. Fool me once shame on you, fool me twice... More

Worst experience ever. Had service done, they lost my paperwork and car for a bit. They also lost my key and I have not gotten back. They don’t answer phones so can’t sp Had service done, they lost my paperwork and car for a bit. They also lost my key and I have not gotten back. They don’t answer phones so can’t speak to anyone. When their receptionist does answer he can’t do anything and just says they don’t have enough employees and are too busy! I do want my key back though! More

It’s very close to my house. So I go there easily. Otherwise I have chosen other dealer. So I go there easily. Otherwise I have chosen other dealer. More

Got me in and out without a appointment for the Works in about a hour was great thanks 😊 about a hour was great thanks 😊 More