AutoNation Ford White Bear Lake - Service Center

If I hadn’t purchased the vehicle protection plan I would not use White Bear Ford Auto Nation for any service or quick lane needs. When dropping off vehicle plan to be there at least 1 1/2 hours to get chec not use White Bear Ford Auto Nation for any service or quick lane needs. When dropping off vehicle plan to be there at least 1 1/2 hours to get checked in and if you wait for quick service plan for at least 3 1/2 hours. Being short staffed gives a little grace however the lack of customer service skills, common sense and the willingness to be deceptive is inexcusable. Service advisors should learn to smile and not roll their eyes or sigh when dealing with customers. White Bear Auto Nation needs to implement the “Grandma” rule. Treat all customers as you would want your Grandma to be treated. More

low staff but nice people, seems like they need more help in Service area in august in Service area in august More

Good service. Very friendly workers and quick turnaround even with being short staffed. Would recommend. 👍 Very friendly workers and quick turnaround even with being short staffed. Would recommend. 👍 More

I thought that Mitch was a little too pushy and wanted me to make a trade, I told him no that I like my car and that I just got it paid off. to make a trade, I told him no that I like my car and that I just got it paid off. More

We Had unexpected engine trouble . Got Great service !work was done quickly and they even accommodated us with a loaner for a trip we had planned !Also fixed an upcoming recall .Our car Got Great service !work was done quickly and they even accommodated us with a loaner for a trip we had planned !Also fixed an upcoming recall .Our car was clean and repaired in no time,ready before our trip was over! More

Brad did a great job of getting my checked in & explaining the service. He called me when the car was ready, reminded me of closing time and when I picked up the car, he reviewed the bill with me. explaining the service. He called me when the car was ready, reminded me of closing time and when I picked up the car, he reviewed the bill with me. Very professional service. More

My service advisor Ron did a great job. Only did what was necessary and called me before doing anything to make sure I approved. The service on my fusion and escape was done extremely well Only did what was necessary and called me before doing anything to make sure I approved. The service on my fusion and escape was done extremely well. These are the reasons I use Auto Nation exclusively for my cars. More

At my arrival for my radiator flush appointment, Sean (Autonation service rep.) informed me the cost would be $62. Once the work was done the total came to $211. He informed me the difference was due to (Autonation service rep.) informed me the cost would be $62. Once the work was done the total came to $211. He informed me the difference was due to parts and his quote only included labor. This was extremely poor and incomplete communication. When I asked for a quote, I should have been given the total cost not just labor. More

Poor service. Made my appointment weeks in advance. Received two reminders from them about my appointment. Dropped my truck off the evening before. Waited until 3: Made my appointment weeks in advance. Received two reminders from them about my appointment. Dropped my truck off the evening before. Waited until 3:30 the next day for a call. Never came. I called them. The first guy put me on hold and didn’t come back, so I hung up after about 15 minutes and called again. Got the service writer who had written me up the evening before. He told me that they hadn’t gotten to it. Wait? What? I had an appointment for 7:00 AM that day!! Said they could do it the next day. I told him I needed a vehicle yo get to work the next day. Asked for a loaner. He said they didn’t have any. I told him I would have to pick it up then since I needed it to get to work. So I went and picked up without any of the service that I had booked for. Am now looking for somewhere else for the service I had expected to be finished by now. More

I have been using AutoNation WBL for years. Very happy with professionalism and service. At check in for the 30K scheduled maintenance, I was advised that there was a trainee on the schedule an Very happy with professionalism and service. At check in for the 30K scheduled maintenance, I was advised that there was a trainee on the schedule and things would probably "take a little longer than usual". I asked about 1.5 hours and that was "a good guess". 3 hours later my car was ready! As I was waiting for the car I felt I should have been kept informed as to the progress, not just 1 update when I was told it should be about another 20 minutes. 45 minutes later the car was ready! I was told "we ran it through the car wash for you". I appreciated the wash but would have preferred to have my time back. More