AutoNation Ford White Bear Lake - Service Center

The service department has a lot of opportunities with both efficiency & customer service. Very, very slow with completion of simple things like oil changes. 2 hours before they even started after quote t both efficiency & customer service. Very, very slow with completion of simple things like oil changes. 2 hours before they even started after quote time was an hour. Not busy - just forgot until I asked. More

Would rate them a zero if the app would take it. Appointment for an oil change and tire rotation for 830 am that I made weeks ahead of time and was promised no longer than an hour turned into 3.25 Appointment for an oil change and tire rotation for 830 am that I made weeks ahead of time and was promised no longer than an hour turned into 3.25 hours. Didn't even put the car up on the lift until 90 minutes in. Then they forced me to pay for a new set of lug nuts they admitted were defective and they've known about it for years, or they wouldn't rotate the tires. Stunning lack of appreciation of their customers. More

Website: I maybe misread. It said 7am! on a Saturday ? Cool I thought. I got to Auto Nation at 6.50am and it was as deserted as it could get. A guy finally came around the cor It said 7am! on a Saturday ? Cool I thought. I got to Auto Nation at 6.50am and it was as deserted as it could get. A guy finally came around the corner of the building and I asked him when it opened, and he said 8am. So I went back to East St. Paul for 45 minutes. Quick it wasn't for me. I was there 60 minutes to have a screw removed from a tire and install a plug in the hole. Set me back a whole thirty bucks. Greatfull for the Saturday early service. Customer waiting area was clean and nice. I would suggest if you are going to keep people waiting for a long period; replace the chairs! They are like sitting on a hockey bench. Someone say hi to Mike Gerlack and Dan (apologies Dan forgot your last name) They helped when another vehicle was badly needed. Inv: 597569 > Kathi More

Great service, when we entered we were informed they were backed up and provided a comfortable area to wait. Service guy kept us informed on progress. Other than the long wait it was a good experien were backed up and provided a comfortable area to wait. Service guy kept us informed on progress. Other than the long wait it was a good experience More

Still my A/C not working I hate to argue that why I do not want to take it again not want to take it again More

No one answers the phones to schedule an appt if you don’t have internet that is not good don’t have internet that is not good More

Cost for work…. Way out of line. Sean the service writer says you will TRASH your engine Way out of line. Sean the service writer says you will TRASH your engine More

4 hours to change tires is a bit excessive. Everything was done correctly but I had an 0830 appointment and didn’t get out until 1230. Everything was done correctly but I had an 0830 appointment and didn’t get out until 1230. More

Very organized, clean, respectful. Completed recall inpection, oil change and tire rotation in estimated time. I miss the courtesy vehicles option, for longer repairs. Completed recall inpection, oil change and tire rotation in estimated time. I miss the courtesy vehicles option, for longer repairs. More

If I hadn’t purchased the vehicle protection plan I would not use White Bear Ford Auto Nation for any service or quick lane needs. When dropping off vehicle plan to be there at least 1 1/2 hours to get chec not use White Bear Ford Auto Nation for any service or quick lane needs. When dropping off vehicle plan to be there at least 1 1/2 hours to get checked in and if you wait for quick service plan for at least 3 1/2 hours. Being short staffed gives a little grace however the lack of customer service skills, common sense and the willingness to be deceptive is inexcusable. Service advisors should learn to smile and not roll their eyes or sigh when dealing with customers. White Bear Auto Nation needs to implement the “Grandma” rule. Treat all customers as you would want your Grandma to be treated. More